Partner closely with enterprise customers in solving their challenges and achieving their goals through adoption of our cloud collaboration solutions. Working with the customer to gain an in depth understanding of their industry, business and initiatives by taking a consultative approach to solving their business challenges. Own and support the customer lifecycle of onboard, adopt, expand and renew. Identify opportunities for up-selling and cross selling cloud collaboration products and… Show more Partner closely with enterprise customers in solving their challenges and achieving their goals through adoption of our cloud collaboration solutions. Working with the customer to gain an in depth understanding of their industry, business and initiatives by taking a consultative approach to solving their business challenges. Own and support the customer lifecycle of onboard, adopt, expand and renew. Identify opportunities for up-selling and cross selling cloud collaboration products and services. Building and maintaining relationships at every level of the enterprise virtually and onsite if applicable. Review regular reporting to customers through analysis of usage to see if the pre-defined metrics for success have been achieved. Show less

Managed Fortune 500 companies that generated between $1 million and $6 million dollars in revenue.Provided “best practice” recommendations and expert-level application support. Assisted clients in solving problems and partnered with the client to identify the need to increase the effective use and adoption of the InterCall solution.Interfaced with sales team as needed for high-level solution selling at the enterprise level. Facilitated and led clients through the transition from… Show more Managed Fortune 500 companies that generated between $1 million and $6 million dollars in revenue.Provided “best practice” recommendations and expert-level application support. Assisted clients in solving problems and partnered with the client to identify the need to increase the effective use and adoption of the InterCall solution.Interfaced with sales team as needed for high-level solution selling at the enterprise level. Facilitated and led clients through the transition from post contract, implementation, through post rollout and supported the client’s drive towards self-sufficiency.Conducted regular meetings with the client and worked in conjunction with all internal departments providing solution planning support.Partnered with Sales and Account Management to ensure alignment at all levels throughout the partnership. Show less

Managed global accounts that generated $200-$500K monthly revenue.Built relationships with customer global account telecom departments, sourcing and IT departments as well as their end users.Up sold audio and web conferencing services to existing client base and increased monthly revenue each month.Coordinated large webcasts and audio events for new and existing customers.Demonstrated and Trained customers on various services, both audio and web conferencing.Created… Show more Managed global accounts that generated $200-$500K monthly revenue.Built relationships with customer global account telecom departments, sourcing and IT departments as well as their end users.Up sold audio and web conferencing services to existing client base and increased monthly revenue each month.Coordinated large webcasts and audio events for new and existing customers.Demonstrated and Trained customers on various services, both audio and web conferencing.Created marketing materials for each client base that included marketing collateral for products and services as well as helpful resources to aide customers in use of the service. Coordinated customer contracts, rate changes, web conferencing upgrades and various projects that affected the entire customer base. Show less

Call America wasacquired by GST Telecom.Managed all Resale GTE and Local Service Billing. Including posting, validation, and reconciliation of charges.1Organized all Local Service OrdersCreated customer accounts and files, scheduled events and installsValidated all Local 911 Service and Directory Assistance Listing’s for Local Service and GTE Resale Accounts.Wrote CLEC orders to GTE during peak demand periods.Responsible for training new hires within department with day… Show more Call America wasacquired by GST Telecom.Managed all Resale GTE and Local Service Billing. Including posting, validation, and reconciliation of charges.1Organized all Local Service OrdersCreated customer accounts and files, scheduled events and installsValidated all Local 911 Service and Directory Assistance Listing’s for Local Service and GTE Resale Accounts.Wrote CLEC orders to GTE during peak demand periods.Responsible for training new hires within department with day to day functions.Trained employees at corporate office on specific areas of new billing system. Show less

Provided training for new staff membersInstructed customers in operation of CallAmerica products: pagers, voicemail, and dial tone features.Performed trouble shooting for customers, including various tests and switch analysis.Worked on rectification projects to assist in accurate customer account information.