Terri O'Shaughnessy Email & Phone Number

Scottsdale, Arizona, United States

Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform.Businesses today want a cloud-based, cost-effective unified communication system that can scale with their needs. Nextiva’s NextOS platform combines cloud phone service with video conferencing, team chat, analytics, call center management, and more. Founded in 2006 on the principle of Amazing Service, Nextiva serves many brands we know and love, like the Buffalo Bills, Conan O'Brian, Shelby Automotive, and more. Nextiva is an excellent choice for businesses focused on improving their customer experience and growing their sales pipeline. Its products include robust features like advanced IVR, conversational AI, Call Pop, VoIP mobile app for iOS and Android, call recording, voicemail to text, virtual fax, deal tracking, ticket management, sentiment analysis, analytics, and more.Nextiva prides itself on Amazing Service (we actually trademarked it) and unbeatable reliability. In fact, Nextiva has had zero outages since 2018, holding true to the promise of 99% uptime. In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the "Conference of Champions," Nextiva is connecting champions in business and education with its leading communications platform.

Developed a powerful Client Success team from the ground-up that landed and defined relationships with clients such as: PayPal, American Express, Thomson Reuters, and Baker Tilly. Later applied this success to design, test, and implement an entirely new source of revenue.

6263 N. Scottsdale Rd. Suite 180 Scottsdale, Az 85250

I oversaw the customer insights practice for our clients, where I lead the charge on usability testing, needs validation and messaging effectiveness. This helps our clients understand what people truly value in order to build products and brands that customers love.

Scottsdale, Az

Reported directly to CEO. Responsibilities included User Experience, Development, Design, Product Management and Strategic Partnerships for an e-commerce website that connects online shoppers with local businesses.

Carlsbad, Ca

Reported directly to CEO and CFO in the Minneapolis location. Responsibilities included sales, sales management, operations, budget, and overall site responsibilities for a $7M/yr. apparel and accessory company.

Minneapolis, Mn

Reported directly to COO and CFO. Responsibilities included all pricing and forecasting activity for sales team, streamlining all internal processes, and overseeing marketing projects