• Volunteer board position for a local non-profit internet service provider startup in the Cantley region of Quebec.• Drafting budgets, pro-forma financial forecasts and business strategy.• Responsible for managing all bank activity, procurement and bookkeeping• Assisted the board in securing over $3 million in funding from provincial and federal programs, as well as securing the local municipal support to endorse the project.• Coaching and leading the board in the launch of a… Show more • Volunteer board position for a local non-profit internet service provider startup in the Cantley region of Quebec.• Drafting budgets, pro-forma financial forecasts and business strategy.• Responsible for managing all bank activity, procurement and bookkeeping• Assisted the board in securing over $3 million in funding from provincial and federal programs, as well as securing the local municipal support to endorse the project.• Coaching and leading the board in the launch of a modern, technology-driven startup while maintaining a bootstrap strategy for its finances. Show less

• Integrated the predictive analytics models into the marketing automation platforms to enable near-real-time campaign evaluation and optimization, and substantially reduce the time it took for marketing to build a data-driven campaign.• Key member of the project team that led the organization’s change to the Microsoft Dynamics 365 cloud CRM platform. Designed and implemented two separate customized marketing modules on time and on budget. Then I managed the data migration strategy and… Show more • Integrated the predictive analytics models into the marketing automation platforms to enable near-real-time campaign evaluation and optimization, and substantially reduce the time it took for marketing to build a data-driven campaign.• Key member of the project team that led the organization’s change to the Microsoft Dynamics 365 cloud CRM platform. Designed and implemented two separate customized marketing modules on time and on budget. Then I managed the data migration strategy and execution for three different core business units.• Architected, built and managed the Power BI reporting implementation pre-CRM and then again post-CRM. Show less

• Applied my knowledge of the organization’s databases, its processes and its customer behaviors towards the development of custom predictive analytics models including purchase propensity, next best offer, and likelihood to churn. • Proposed and managed the implementation of the Eloqua marketing automation platform, and later the Click Dimensions platform, configuring the platforms to the marketing team’s requirements and where appropriate adapting the marketing team’s requirements to suit… Show more • Applied my knowledge of the organization’s databases, its processes and its customer behaviors towards the development of custom predictive analytics models including purchase propensity, next best offer, and likelihood to churn. • Proposed and managed the implementation of the Eloqua marketing automation platform, and later the Click Dimensions platform, configuring the platforms to the marketing team’s requirements and where appropriate adapting the marketing team’s requirements to suit the capabilities of the automation platform. This included managing the implementation of the Canadian Anti-Spam Legislation (CASL) and configuring the platforms to fully automate its application. Show less

• Responsible for primary support for the proprietary legacy ERP/POS system from training the end users, patching and upgrading, managing test cycles, debugging issues all the way up to working with the vendor on complicated specifications and enhancement design.• Internal guru responsibility to senior management for crafting technology solutions by exploiting the untapped configurations in the system or by coordinating vendor development cycles.• Responsible for advanced data mining… Show more • Responsible for primary support for the proprietary legacy ERP/POS system from training the end users, patching and upgrading, managing test cycles, debugging issues all the way up to working with the vendor on complicated specifications and enhancement design.• Internal guru responsibility to senior management for crafting technology solutions by exploiting the untapped configurations in the system or by coordinating vendor development cycles.• Responsible for advanced data mining efforts, analysis projects, internal auditing of the general ledger and co-coordinating the implementation of large cross-functional projects.• Received numerous awards and commendations for effort, integrity, ingenuity and commitment to the success of the organization. Show less

Managed rental car facility for 1.5 years, ensuring day-to-day operations adhered to company policies regarding fleet growth, revenue production, employee development, customer service and profitability. Directly planned, implemented and oversaw office business-to-business sales and marketing plan, Customer Relationship Management plan, counter sales plan, and operational plan.Trained and developed as many as three direct reports on how to run the business, and skill-sets relating to sales… Show more Managed rental car facility for 1.5 years, ensuring day-to-day operations adhered to company policies regarding fleet growth, revenue production, employee development, customer service and profitability. Directly planned, implemented and oversaw office business-to-business sales and marketing plan, Customer Relationship Management plan, counter sales plan, and operational plan.Trained and developed as many as three direct reports on how to run the business, and skill-sets relating to sales and marketing, customer service, dispute resolution, counter sales, administrative duties and teamwork skills. Show less

Responsible for streamlining administrative duties for a large broker team to facilitate more revenue-producing activities.Designed, developed and implemented detailed performance reporting system utilizing simple copy-and-paste from database to finished product. Organized and created business partner presentation, investment proposal template and numerous subsequent proposals. Responsible for managing client communications, updating client databases, and overseeing implementation and adherence… Show more Responsible for streamlining administrative duties for a large broker team to facilitate more revenue-producing activities.Designed, developed and implemented detailed performance reporting system utilizing simple copy-and-paste from database to finished product. Organized and created business partner presentation, investment proposal template and numerous subsequent proposals. Responsible for managing client communications, updating client databases, and overseeing implementation and adherence to Customer Relationship Management best practices.Trained branch staff and wrote technical documentation on new applications. Show less