Thomas Beard Email & Phone Number

Winter Park Fl

Maitland,Fl.

•Supervised 16 technicians taking inbound calls from customers with skills to open tickets for troubles reported on their Voice and Data services.•Developed a team of technicians to be able to provide 1st level trouble shooting and trouble resolution on calls related to customers Voice and Data services. •Empowered and challenged staff to consistently exceed all department metrics including Quality and Handle time

Maitland Fl.

•Supervised 23 level II repair technicians with responsibilities to maintain customers Voice, Data and C.O. level voicemail platform. Evaluated technicians on work performance. •Collaborated with LECs to insure outside plant facilities remained within spec to support Voice and Data services. •Provided training and troubleshooting techniques to better equip employees in daily job functions

Maitland,Fl.

• Assisted and trained co-workers in troubleshooting of customer’s Voice, Data and C.O. level voicemail platform while maintaining all other normal job functions of Level II repair technician. • Interfaced with customers and major Telecom providers to escalate and resolve interconnection and carrier relations issues.• Developed testing and troubleshooting processes and procedures.

Orlando, Florida Area

Maintained FDN customers Voice, Data and C.O. level voicemail platform. Configured features on phone lines in DMS 500, Octel and centigram voicemail systems. Collaborated with LECs to insure outside plant facilities remained within spec to support FDN phone service. I worked closely with FDN network operations on complex trouble to supply vital information to assist in resolution of FDN network troubles.

Orlando,Fl

I worked closely with sales representatives to configure voice and data circuits. Reviewed and approved orders. Provided training to sales. Trained representatives on basic telephony, FDN provided telecommunication services, and software support for order input.

Orlando, Florida Area

Ran daily operations of service department, provided technical support to field technical staff. Performed remote diagnostic and troubleshooting of PBX equipment. Setup training schedules for technical staff, assisted customers in problem resolutions, interacted with LEC and CLEC’s for proper configuration to interface into PBX equipment, and worked closely with sales and customer service department for design and implementation of PBX phone systems. I also conducted site surveys to determine proper installation of PBX equipment.

Executone: Lead Technician, 1989-1993. Provided service and change orders for Major customer’s PBX phone systems, trained field service technicians for proper trouble shooting techniques and installation of phone equipment. I was involved in aiding sales and customer service department in design and configuration of PBX equipment, assisted other vendors, LECs, CLECs at customer site to properly configure equipment; C.O.; T-1; PRI lines for PBX equipment. Executone:Telephone Service, Installer Technician, 1984-1989. Serviced and installed Executone PBX Phone equipment.STROMBERG-CARLSON CORP., Lake Mary, Florida, Installer 1980-1983. Installed digital central office and remote central offices in United States, including hardware and software modifications to central office equipment after installation. Handled customers, including Sprint, Continental Telephone, Verizon, Universal, and Atlantic Bell.