Leads the delivery, management, and improvement practices for the technical platform teams andserves as a key change agent in order to accelerate the digital transformation journey. Leads,inspires, and manages team members and is responsible for end-to-end ownership of building andrunning shared technology platforms, including: 1) ensuring the delivery of technical excellence,including performance and stability, through platform teams; 2) building joint accountability of teamoutcomes among IT and business stakeholders; 3) aligning platform strategy, roadmap development,and execution with employee journeys (where applicable) and business capability team priorities; and4) fostering a culture of technical advisory services, rapid delivery, engineering discipline, andcontinuous improvement across all platform teams. Integrates with Capability Management andSoftware Engineering teams to fulfill long-term enterprise-wide roadmaps. Creates, champions, andimplements an agile approach and team-operating model for delivering, measuring, and improvingcore platform performance that aligns with the overall enterprise strategy.

Responsible for solutioning all Ecommerce solutions, a $500 M cloud based managed services line of business. Acted as the SME on the sales team to guide current and prospective clients through all phases of the sales cycle. Consulted with prospects to identify business requirements, determine primary technology challenges, document findings and translate those requirements into a solution that addresses client needs.

Responsible for directing a team of onshore/offshore technical account managers, application engineers and infrastructure engineers supporting forty Ecommerce clients in a secured managed cloud environment as including the PCI security certification of the service. Managed program/project management of new clients onboarding as well as upgrades and renewals for existing clients

Responsible for all engineering and infrastructure deliverables for supporting messaging and collaboration managed service.Built and managed a consulting team focused on the same set of technologies.

Responsible for a large team of solutions managers, system engineers and DBAs who were primary technical interface for our clients supporting Ecommerce, Apphost and Messaging. Management of resources included recruiting, coaching, mentoring, and training. Built offshore Application support component in Hyderabad and Bangalore India.

Managed a team of sixty that was responsible for all day to day operations for USI. Staff included four shifts of 24/7 operations engineers and shift/crisis managers that were responsible for crisis management, monitoring, break/fix, change approval/execution for all core delivered managed services.Worked with executive management team to build first offshore delivery team.Directly involved in USi attaining its first SAS70 compliance as a result of the operational rigor instituted.

Responsible for team of engineers that provided 24x7 crisis management support and architectural remediation for over 100 clients in an environment that supported multiple applications, platforms, databases, network, SAN and security. Moved availability from 99.9 to 99.99 by promoting changes to in operational models and procedures, instituting a rigorous but flexible change management system.

Managed multiple highly complex projects for the Apphost business unit using traditional project management methodologies. Worked closely with internal technical team in operations and engineering. Also was primary technical interface to the client. personnel. As part of the process interacted with the Inventory, procurement, Network, Data Center, Server engineering, Database engineering and Quality Assurance testing and certification teams. Tasks involve the management of the Scope, Schedule, and Budget for multiple implementations that had aggressive timelines. Leverage Microsoft Project and proprietary USi tools in the execution and support of each delivery. Ensured the completion of all activities beginning with the project kick-off through the certification and go-live of the infrastructure through the configuration and test of the application; and commission the production environments for clients.