Tom Davies Email and Phone Number
I enjoy using technology to solve complex business problems. I optimize and transform engineering and operations organizations that deliver value. To achieve this, I focus on delivering measurable outcomes, building empowered teams, and leveraging new learnings and technologies.Throughout my career, across product management, architecture, engineering, and service operation disciplines, I have focused on the creation and delivery of tangible outcomes. I achieve success by making my teams and partners successful and by constantly growing my own knowledge and expertise. On this journey, I have learned the following:I can enable businesses from a few hundred million in revenue to billions.• Scale breeds complexity, so focus on the customer experience, focus on that to win.• Break problems down and empower SMEs to execute.• Search for and understand pertinent data, then make decisions based on reality!I constantly look to improve my own abilities but remain humble.• I always assume others in the room know more than me about their areas of expertise, so I listen.• Be the calm in the storm, the steady hand when people need it.• Make good decisions, but do not be afraid to change them if new data shows you should.I can grow and lead world-class teams in excess of 300 people.• The team's success outweighs the individual, so grow and enable your team.• I speak business and technology and can translate between them!• Form follows function, so communicate clear goals and structure to deliver them.• I am accountable, the buck stops with me. Success is a team accomplishment.I enjoy meeting new people and hearing new perspectives, and I was a founding board member of the Cloud Ethernet forum and currently sit on the Harness.io customer advisory board. If you want to discuss emerging technology, software, or platform engineering and operations, just reach out.Professional SkillsProduct Management | Strategy | SaaS | Team Development | Transformation | Change Management | Platform Engineering | Site Reliability Engineering | Technology Operations | FinOps |Automation |Architecture | Cloud EngineeringDomain KnowledgeTelecom | Contact Center | Consulting | Banking | Enterprise Software | SaaS | Managed Services | DataCenter | M&A
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Vice President Saas OperationsBmc Software 2024 - PresentOrlando, Florida, United States -
Vice President, Global Cloud OperationsVerint Jun 2021 - 2024Global● Oversees the strategic direction and cloud technology infrastructure for a 4,000-employee business-to-business (B2B) cloud services platform—translating business strategy into technology solutions, managing 40 service lines, providing oversight to multi-million P&L, and identifying millions in cost savings.● Leads a team of 250 engineers and vendors across North America, Europe, India, and Australia—recruiting and retaining a skilled team, assessing performance, developing talent through coaching, and implementing training structures that resulted in 80% training certificate coverage for the team. ● Develops annual and long-term technology strategic plans—building technology roadmaps, establishing architecture, creating resources for team members, and building engineering teams to align with corporate objectives including establishing a site reliability engineering (SRE) team to drive uptime-focused practices within support, engineering, and operations. ● Orchestrates process improvements and automation that improve reliability and operations including transitioning 80% of physical labs and data center assets to cloud platforming including Amazon Web Services (AWS), Azure, and Google Cloud Platform. -
Vice President - Cloud Application Services And EngineeringEllucian Apr 2019 - Jun 2021Orlando, Fl● Appointed by executive leadership to oversee the restructure and modernization of the company’s SaaS cloud operations and engineering—implementing automation systems, resource upskilling, and CI/CD pipeline development strategies that resulted in a 95% improvement in system reliability, a $5 million annual cost reduction, and improved gross margin by 51%. ● Served as an engaged leader to a technical team of 310—developing resource training, providing coaching, and building strong channels of cross-functional collaboration with R&D and product management for enhanced SaaS enablement on application platforms.● Directed process improvements that reduced impacting incidents by 34% in 2020 including a self-service functionality for legacy hosted tasks which boosted efficiency, lowered load, and enhanced satisfaction. -
Senior Vice President, Cloud OperationsAspect Software Oct 2017 - Mar 2019Orlando, Florida Area● Responsible for the company’s transition from monolithic legacy applications to SaaS-enabled services—building the operational and engineering team structures that increased performance while keeping headcount flat through automation and skills enhancement.● Served as the cloud technology operations subject matter expert for clients—acting as a strategic advisor to provide recommendations tailored to specific needs and ensure a 98% customer retention rate. ● Established corporate vendor management processes—building strong relationships, negotiating contracts, and delivering $4 million in annual cost savings. -
Senior Director, Product Management For Citrix Cloud Operations, Security And ComplianceCitrix Jul 2017 - Oct 2017Florida● Oversaw the strategic direction and operations across the company’s cloud, DevOps, and analytics product and service lines—partnering with customers and business teams to establish viable use cases, determine the appropriate technology execution path, build consensus, and direct engineering activities.● Cultivated strong relationships with a network of customers and senior leaders—building trust, aligning priorities, and achieving 30% target growth across customer sales. -
Senior Director, Delivery Networks Cto OfficeCitrix Jan 2015 - Jun 2017Orlando, Florida AreaProviding CTO support to our business development and product management teams to develop and implement new partnerships, deliver innovation and value to our customers and help drive Citrix product and cloud strategy.
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Senior Director, Cloud Platforms GroupCitrix Jun 2013 - Jan 2015Orlando, Florida AreaCreating leading cloud products and capabilities to help customers cut through the hype and solve real world problems faster and more efficiently.Delivering an adoption services function that helps our customers harness cloud technologies to grow their businesses faster.Interim XenServer Product Manager - Global responsibility for restructuring the XenServer PM team and roadmap.Board member of the Cloud Ethernet Forum. (2013-2014) http://www.cloudethernet.org/Driving strategic development of the business through customer engagement, product development, partnerships and acquisition.
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Chief Architect, Dell CloudDell Dec 2010 - Jun 2013● Developed the cloud services roadmap and strategy for the Fortune 100 technology company—overseeing the technology direction, engineering management, and executing partner selection and acquisition activities, solidifying Dell's prominence in cloud services.● Managed and scaled a global engineering team of 42 software and systems architect developers, while also recruiting over 60 engineers dedicated to the cloud program across expansion sites in Dublin, Ireland and Austin, TX. -
Director - Product Development, Cloud And Managed HostingTata Communications Apr 2009 - Dec 2010Responsible for development of the Tata Communications public cloud. Key focus was on the core service delivery fabric, billing interfaces and service development. Initiated the TCL/Dell relationship in the cloud space.
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Sr ManagerBearingpoint Inc Sep 2001 - Mar 2009Responsible for the Strategy, Architecture and Implementation groups within global IT. Responsibilities included the definition of strategy, architecture, engineering and implementation functions for network, messaging, telephony, client and server platforms on a global basis. -
Project/Development Manager (Contract)Kpmg Global Headquarters Jun 2000 - Aug 2001Development Manager for Global Desktop project. Coordinating development and release of a corporate desktop to 107,000 machines globally.Latterly working in the CRM group within global IT to vet and review new projects. -
Senior Security Consultant (Contract)Merrill Lynch Jan 2000 - Jun 2000Contract to deliver three security projects. -
Senior Consultant (Contract)Legal And General Jun 1999 - Nov 1999Contract to deliver a Remote Access strategy.
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Manager (Contract)Nat West Gfm Mar 1999 - May 1999Contract to provide interim management of the Server team. -
Manager, Pso And Nt Global Infrastructure (Contract)Standard Chartered Bank Jan 1998 - Jan 1999Establish the Windows NT Infrastructure upgrade project to replace an aging Netware environment with a new Global multidomain Windows NT environment for the branch and network.In addition, establish a Project Support Office to coordinate the efforts of the Desktop and Notes teams.Contract Position -
Program ManagerPrudential Assurance Aug 1996 - Jan 1998Branch infrastructure replacement project. Merged into Strategy-Phase 1. Assumed role of Execution Architect for a new Siebel implementation.Contract Position
Tom Davies Education Details
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Computing And Micro-Electronics -
Her Majesty'S Armed Forces
Frequently Asked Questions about Tom Davies
What company does Tom Davies work for?
Tom Davies works for Bmc Software
What is Tom Davies's role at the current company?
Tom Davies's current role is Accomplished Technology Executive | Enterprise Scale Transformation | Cloud Operations and SaaS Platform Engineering Expertise.
What schools did Tom Davies attend?
Tom Davies attended Oxford Brookes University, Her Majesty's Armed Forces.
Who are Tom Davies's colleagues?
Tom Davies's colleagues are Naveed Khan, Unnikrishnan G, Geyser Agustin, Jack Campbell, Mayur Mundada, Keshav Paliwal, Ali Sameer.
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Tom Davies
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Tom Davies
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Tom Davies
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