Thomas Murphy Email & Phone Number

Spokane, Washington, United States

Spokane, WA

Responsible for retail loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are moderately complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles servicing and production tasks requiring.

Spokane, Washington

-Resolving customer service issues. -Complying with all policies, procedures and regulatory banking requirements. -Providing other convenience services. -Opening new accounts and assisting with Teller transactions as needed. -Adapting, as needed, to meet the ever-changing needs of our customers and the communities where we do business.-Making their lives.

Spokane, Washington Area

- Responsible for delivering an outstanding client experience to both new and existing clients.The Client Services Representative serves as the first point of contact for our clients.- Establish and maintain strong client relationships.- Determine proper escalation path for all client matters and issues to ensure an outstanding client experience..

Spokane, Washington Area

• Responsible for first level triage for all issues/questions submitted by both external clients and internal users as related to the usage of the company reporting platform.
• Handle custom configuration and report mapping.
• Provide guidance and assistance to clients to access each report within the platform.
• Develops and maintains effective relationship with clients and works to ensure client has a meaningful and positive experience when working with company reporting platform.
• Understand how client’s data can be utilized for tracking, measurement, and reporting.
• Has solid knowledge of Salesforce.com in order to manage tickets through the case management system for issue tracking, issue categorization, and insight into issue types, volumes, and resolution timeframes.

Spokane, Washington Area

- Responsible for delivering an outstanding client experience to both new and existing clients. The Client Services Representative serves as the first point of contact for our clients.- Establish and maintain strong client relationships.- Determine proper escalation path for all client matters and issues to ensure an outstanding client experience..

Spokane, Washington Area

- Act as a technical resource to team members, model a strong client focus, coach for improved performance, and communicate team results and priorities and a daily and yearly basis.- Monitor daily queues and allocate resources to ensure that work is completed in a timely fashion and according to contract deliverables.- Coordinate the resolution of complex.

Spokane, Washington Area

- Firm understanding of client industry, weather related usage patters, and market related changes to analyze daily utility invoices.- Identification and resolution of unusual cost and consumption patters, discrepancies, and savings opportunities for clients.- Coordinate and negotiate with utility personnel as needed to resolve metering, billing, and rate.

Spokane