Thomas Simpson Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, United Kingdom

• Processing payments and collecting fees.• Consolidating accounts on database.• Helping with customer queries over the telephone and transferring calls.• Contacting third parties to receive updates on transfers.• Performing biennial risk checks on member database.• System updates to include change of details (i.e. address, email, phone)

Milton Keynes

Complaints Administrator• Analysing complaints and writing resolution letters to customers based on case handler notes.• Logging customer complaints received via email.• Refunding bank charges to customer accounts.• Data creation, organisation and input into systems and spreadsheets.• Investigating serial complainants and abusive customers for review by senior management.• Compiling data for Subject Access Requests.• Transcribing telephone conversations.• Providing call recordings to customers on encrypted CDs.• Analysis and distribution of post.• Training staff members on new and existing work streams.

Milton Keynes, United Kingdom

• Contracted as a Complaints Administrator for Santander UK.

Milton Keynes, United Kingdom

• Handling cash at point of sale and use of electronic till.• Interacting with the public and provided help and advice when required.• Inventory control.• Training new members of staff.

Cardiff, United Kingdom

Milton Keynes, United Kingdom