Thomas Smith Email & Phone Number

Hopkinton, Massachusetts, United States

Littleton, Ma

▪ Lone supporter of daily A/V operations for RICOH Managed Services contract at single client location in Littleton, MA.▪ Connected Mac and IBM laptops to display screens for meetings between 5 and 230 people.▪ Assisted any outside vendors or AV associates from other sites in setting up livestream video meetings and town halls.▪ Set up 4 EBC’s (Executive Briefing Room) for executive meetings.▪ Morning sweeps include checking all 75 conference rooms and 115 hot spots for issues and all 15 community Beacons to make sure they are all turned on and displaying IBM content as directed by the IBM Employee Engagement Manager.▪ Created all procedures for this position and entered them into the Site Procedure Guide (SPG)▪ Aiding in delivering mail within the buildings.▪ Assisted in sending and receiving any parcels through UPS, FedEx, or USPS.▪ Assisted in troubleshooting any issues with Ricoh printers within the client site.▪ Acted as first contact for any issues with activation of telephone and LAN ports in both community locations as well as private cubicles.▪ Upload and delete any slides to be displayed to the Beacons.▪ Assists in creating new processes within the site and updating documentation in Site Procedure Guide.▪ Collects all A/V data for workorders and reports all data to Management at month end.▪ Assists clients in any special activities needed to be done within Scope of Work.▪ Named Ricoh Employee of the Month, January 2020.

Greater Boston Area

▪ Act as first responder to any Ricoh printer issues at customer sites as needed.▪ Performs standard and advance service offerings such as copy, print production, finish work, mail and shipping operations, reception, document scanning and filing, inventory control, logs, reports for billing, and assists in IT support functions.▪ Assists management with process improvement, procedure testing and validation, implementation of new services, employee training, and ensuring field compliance with Ricoh’s Managed Services methodology.▪ Processes all incoming and outgoing mail and packages, including sorting, deliver, packaging, as well as shipping and receiving.▪ Provides feedback and suggestions to management to improve existing processes and procedures including validation of current processes and procedures and site documentation.▪ Assists in collection of data and knowledgeable of the tools and methods used for the Monthly Management Report including forms, logs, and site branding.▪ Embraces the diverse customer environment and maintains excellent customer focus while performing all site duties.▪ Responsible for customer satisfaction by engaging end-user feedback and escalating concerns to the account manager and helps support resolutions.▪ Assists in copy/print production center and performs all functions required for the completion and delivery of all copy requests. Finishing equipment also used include binding, folders, laminator, etc.▪ Assists in the coordination of all work assignments to meet specific deadlines and service deliverables.▪ Assists in identifying and managing service and supply requests for hardware and software solutions in the service center.▪ Assists in the training of new and existing employees.▪ Assists in the implementation of new services by job shadowing, documenting current processes, applying best practices, and writing site procedures.▪ Named Ricoh Employee of the Month, January 2019.

Marlborough, Massachusetts

▪ Daily contact with customers to address all concerns about products and finalizing all transactions through the POS system.▪ Stocking all shelves with merchandise up to but on limited to candy, drinks, printers, office supplies, cleaning products, furniture (chairs, desks, etc.), paper products, et al.▪ Sorting all shipments onto U-boats to be brought out to the floor for stocking.▪ Picking and shipping store pickup orders as well as ship-from-store items.▪ Setting planograms per company layouts with pricing.▪ Training all new associates on front end responsibilities including register use, stocking candy and drinks, recovery in front end bins, etc.▪ Bronze Award received (12/17) for exceptional customer service.▪ Appointed Shrink Captain for 2018.▪ Assigned to the TDS/PPP district team to improve the overall attach rates of both tech services and PPP service plans.

Maynard, Ma

▪ Sales training, Demand Generation and Sales Support for Fortune 500 client in TeleCom/Cable/Utilities vertical to create prospect pipeline culminating in $5M+ in revenue by End-Of-Year 2011.▪ Accepted Assistant Program Manager role after consistently reaching goals and taking on de facto leadership among my peers.▪ Daily contact with client to address all immediate issues for chat programs while relaying all changes and needs to corresponding teams to implement changes.▪ Supervised two chat teams to oversee any internal issues.▪ Lead both on-site and remote training for all new chat team members within the Americas, Australia, and United Kingdom.▪ Uploaded all incoming leads from Tele Services in Barbados and distributed to Outside Sales Representatives within SAP throughout the Americas and Canada.▪ 45-55 calls per day for multiple clients to add appointments to pre-sale pipeline for client follow-up and sales.▪ Accepted Peer Appreciation award (Q4, 2014) for going “above and beyond” while helping peers.

Westford, Ma; Maynard, Ma

Assignment: MarketOne International▪ Placed telephone calls to C-level executives, directors, and managers to confirm reservations to Oracle conferences in Texas.▪ Provided support to Telecom National Manager for Netezza with communications to Regional Sales Managers, Vertical Sales Managers, and Large Company Sales Managers.▪ Liaison between Telecom National Manager for Netezza and Marketing Department to ensure that all marketing promotions are communicated to field Sales Managers for follow-up.▪ Placed telephone calls and emails to C-level executives, directors, and managers of telecom and utilities companies to generate leads for Regional Sales Managers, Vertical Sales Managers, and Large Company Sales Managers.▪ Placed follow-up calls and emails to targeted C-level executives from the iTouch promotions created by Netezza Marketing department.▪ Attended and graduated from IBM Sales Training in Littleton, MA.Assignment: Alloy Education ▪ Assemble marketing packets for both prospective college attendees and universities using our services.▪ Answering phones when needed and directing the calls to the appropriate individual.▪ Receiving incoming mailings and entering all data into database for mailings.▪ Researched and confirmed guidance counselors for national high schools given to me as a list.

Methuen, Ma / Pepperell, Ma

▪ Demolition and clean-up of home interior undergoing renovation.▪ Provided administrative assistance and telephone support (answering phones and making cold calls to prospective employees) for a staffing agency.▪ Selling Christmas Trees. ▪ Lawn/landscape maintenance.▪ Building fences.▪ Shoveling driveways/clearing ice.▪ Raising my 7 year old son.

Methuen, Ma

▪ Responsible for greeting patients and explaining how home equipment is used. Products included lift chairs, scooters, pressure stockings, diabetic shoes, catheters, braces, wheelchairs, and crutches.▪ Completed necessary paperwork required by the billing department. ▪ Assisted in phone/call center two days a week where duties included:● Processed calls from physicians calling in prescriptions.● Rehabilitation hospitals calling in orders and entering them into the system.● Recurring and new patients (re)ordering monthly supplies inquiring about inventory. ▪ Stocked shelves and ran a POS system.▪ Supported fellow associates and willingly performed additional tasks as assigned by the manager.

Pittsburgh, Ma; Brookline, Ma; Andover; Ma; Peabody, Ma

▪ Responsibilities included, but were not limited to:● Hiring and training of new associates.● Attend district level monthly meetings.● Opening and closing the Store.● Successfully passing monthly certifications for RadioShack products.● Taking yearly inventory and certification of inventory● Checking in new stock and merchandising on the sales floor.● Assist in training and merchandising stores for new managers.● Daily paperwork filing● P&L focus and creating plans to improve lower performing categories.

Computer Science

Hs Diploma

Activities and Societies: Football, Basketball, Track