Thomas Ward Email & Phone Number

Carlisle, England, United Kingdom

Purchase Ledger DutiesInputting general and supplier purchase invoices.Ensuring payments are made in line with supplier purchase terms leasing with the accounts teams.Running end of month statements, debtor analysis and contacting customers for payments.Inputting staff expenses and budget coding.Sales Order ProcessingInputting sales orders and delivery dockets on a daily basis.Booking pallets and parcel deliveries to be dispatched in line with customer requests.Preparation and checking of delivery dockets, manifests and delivery labels for warehouse staff to pick and dispatch stock.General customer service duties including providing advice on products, logistics and invoicing orders.Processing payments via credit card terminals and processing refunds where appropriate through stripe and card terminals.Sales Related DutiesMaintaining customer relationship management system for various customers and clients including all interactions and transactions.Preparing prices and quotes for customers in a timely manner and keeping customers up to date on any changes in price or delivery timeframes.Providing sample packs and product information for clients.Assisting warehouse staff when required picking orders and assisting with stock checks.Answering calls including general enquiries, after sales support and advice on suitable products.

Carlisle, England, United Kingdom

• Liaising with suppliers, processing order intake and recording and managing stock levels and turn over.• Coordinating the charity’s Facebook marketplace presence.• Developing and managing eBay and e-commerce volunteer teams across all Oak Tree sites.• Exploring, with retail management, opportunities for other e-commerce platforms and developing them including preparing financial forecasts incorporating turnover/profits.• Effective liaison with Auction House volunteers to ensure items are correctly targeted and priced.• Detailed commercial reporting to the Board concerning the profitability of the retail business ventures.

Carlisle, England, United Kingdom

• Achieve profit targets by maximising sales and minimising costs.• Support my line manager in facilitating the required Gift Aid conversion rates and manage the GiftAid process.• Ensure the high standard of service to customers at all times.• Actively supporting any national fundraising promotions.• Running the store in the absence of the Store Manager• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout thestore premises.• Actively encouraging the public to donate saleable goods.• Ensuring there is adequate stock of key items available at all times.• Accurately recording all donations by use of the telephone donation log.• Accurately recording all donated stock by using the stores electronic stock capture and reportingsystem.• Actively recruiting volunteers and agency staff to achieve store manpower target.• Training and developing paid staff, volunteers and agency workers to enable them to perform theirjobs efficiently and effectively.• Keeping the store adequately staffed at all times in order to maintain appropriate levels of service.• Promoting a happy working environment for staff and volunteers which enhances the workingexperience for paid staff and volunteers.• Informing the store team of business communications, promotions and information relating to the BHF.• Ensuring that all BHF policies are adhered to by staff.• Ensuring that all staff are appropriately trained to sell electrical goods.• Banking daily according to BHF policy.• Ensuring all relevant administration is completed on time and according to the BHF Manager’s Manualand as instructed by Head Office.• Ensuring all financial, cash handling and security procedures are adhered to as per the BHF Manager’sManual.• Being the second named key holder with the Police.• Providing a safe environment that protects all staff, volunteers and the public.• Complying with all Health and Safety regulations as per BHF Health and Safety Policy.

Carlisle, England, United Kingdom

• Complying with all BHF health and safety guidelines including hourly floor walks, weekly fire alarmtests, emergency lighting tests and that all staff are lifting correctly as well as wearing appropriate PPE.• Checking all inbound stock for quality, pricing appropriately and storing in either the stockroom orshop floor making sure that all items are booked in under the correct department.• Ensuring all outbound deliveries are accounted for, stored safely and without damage until the duedelivery date.• Managing and motivating a large team of volunteers, making sure that all staff adopt a positive workethic and behave in a respectful and professional manner towards staff and customers alike.• Serving customers over the phone and over the till, making sure that they have a positive experienceand are dealt with appropriately and efficiently.• Opening and closing the store adhering to company policies including cashing up.

Carlisle, England, United Kingdom

• Responsible for motivating and assuring all staff work to a high standard, are trained correctly and arepolite and helpful to customers.• Providing excellent customer service to customers both selling and buying items and assisting withany queries .• Testing all incoming hardware including phones, storage media, computers (both laptop and desktop),games consoles and computer hardware.• Merchandising both shop floor and display cabinets in line with company standards.• Meeting sales and buys targets and achieving targets set for the store by upper management.• Interviewing, recruiting, training, developing, reviewing and helping staff in all operational areas ofthe business.• Picking and dispatching online orders in a timely and efficient manner making sure to package allitems appropriately.

Carlisle, England, United Kingdom

• Responsible for all incoming and outgoing stock.• Security of the warehouse and ensuring unauthorised personnel weren't present.• Ensuring high value stock was safely secured.• Adhering to all health and safety procedures, including daily checks of the warehouse.• Qualified fork lift licence obtained, reach and counter balance.• Assisting with staff training.

Carlisle, England, United Kingdom

• Responsible for maintaining grocery department.• Order pad writing to ensure stocks were maintained.• At times was responsible for the upkeep of the department and ensuring staff were aware of duties.• Ensuring all products were in date.• Planning displays and merchandising throughout the shop. Including other departments.• Experience of handling money.• Interacting with customers on a daily basis and ensuring customer satisfaction at all times.