Tommy Rowan Email & Phone Number

Absorb Software is an industry leading cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as your organization grows, with superb customer service rarely seen in the LMS space. We empower learners to enrich their lives.

• Expand commercial customer base within assigned territory for IT product & services initiatives.Key Objectives & Success Activities
• Drove CSAT and revenue growth through prospecting & cross-sell/upsell activities resulting in account retention, expansion and net new business.
• Analyzed customer/competition situations, customer’s business issues/interests, and generate a strategy to achieve business objectives through effective presentations, proposals, and QBRs.
• Provided sales/services teams consultation, related to design, support, and management of customer activity related to Cloud, Contact Center, Data Center, Enterprise Networking, IoT, and Cybersecurity products &.
• Partnered with OEMs/vendors to develop joint engagement plans and maintain technical competency in all products & services offered.
• Enhanced industry knowledge and improved sales techniques through certifications in Force Management MEDDPICC & CoM + OEM partner certification portals.

Greater St. Louis Area

• Ownership of the customer lifecycle, increasing customer health and revenue growth of my accounts within a diverse portfolio (representing appx. 80 clients/~$5MM ARR at departure) of non-profit, corporate, government.
• Exceed $600k ARR and $800k one-time service revenue targets through SaaS product & services upsell, cross-sell, contract renewals, and net new expansion.
• Avg. revenue quota attainment from 2016 – 2022 of 114% (highest year 154% and lowest 101%)
• Top Overall Sales for Americas in 2017, 2019, and 2020, Top Overall Services Sales for Americas in 2017, 2019, 2020, and 2021, and Rookie of the Year honors in 2016.Success Activities
• Expanded our footprint within accounts through building trusted relationships and leveraging champions to multi-thread, while also identifying opportunities for growth, then proactively assessing, qualifying, and.
• Reduced churn and increased CSAT, NPS, and NRR by ensuring the successful onboarding, adoption, and continually educating customers on products and services offerings, while conducting routine business reviews with key.

Greater St. Louis

• Responsible for managing 30+ accounts nationally, primarily in the event registration market segment.
• Planned and coordinated sales presentations for new product & service offerings
• Successfully managed complex or specialized customer requirements for cloud migration and upgrades
• Uncovered potential at risk accounts and developed proactive action plans to retain and grow revenues & CSAT through strategic planning

Greater St. Louis Area

• Responsible for the management and delivery of data processing projects, hiring and employee training, accounts receivable/payable, payroll, and customer success. Key Objectives & Achievements
• Grow existing revenues and effectively manage project deliverables, communication, and collaboration with internal and external stakeholders.
• Key contributor in growth of Strongroom Solutions from $60k to $500k+ in annual revenues.
• Achieved 99.5% accuracy improving CSAT survey scores by 20%.
• Supervise employee scheduling and project assignments for 30+ data entry operators. Success Activities
• Initiated, planned, executed, and closed data processing projects to ensure scope is delivered on time, within budget, and exceed quality measures.

Greater St. Louis Area