Thomas Gendron
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Thomas Gendron Email & Phone Number

Software Implementation Director at Resource Innovations
Location: Fiskdale, Massachusetts, United States 6 work roles 1 school
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Current company
Resource Innovations
Role
Software Implementation Director
Location
Fiskdale, Massachusetts, United States
Company size
48 employees

Who is Thomas Gendron? Overview

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Thomas Gendron is listed as Software Implementation Director at Resource Innovations, a company with 48 employees, based in Fiskdale, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Thomas Gendron.

Thomas Gendron previously worked as Program Manager at Farm Credit Financial Partners, Inc. and IT PMO Leader - Program Manager / Scrum Master / Product Owner at Energy Federation. Thomas Gendron holds Bachelor'S Degree, Business/Managerial Economics from University Of Massachusetts, Amherst.

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Resource Innovations

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Profile bio

About Thomas Gendron

Throughout my career journey I have held many roles these include; Scrum Master, Product Owner, Senior Program Manager, Agile Project Manager,As a champion of Agile methodologies, I have spearheaded the implementation Sprint-based Agile development processes, guided cross-functional teams through planning, execution, and delivery cycles, ensuring the successful completion of multiple projects while fostering a collaborative and high-performing work environment.I have served as a Release Train Engineer facilitating the efforts of multiple teams and organizing them toward releases of products and programs for client projects. As a Scrum Master I have facilitated the Agile process, planning, daily scrums, retrospectives, backlog refinement while clearing obstacles for my teams. I supported the Product owner's in the construction of User Stories and provided guidance of the Agile process to the team and the greater business. As a Product Owner I have worked closely with stakeholders, gathering requirements and translating them into actionable user stories and project plans. By prioritizing features, managing the product backlog, and facilitating effective communication between the development team and stakeholders, I successfully delivered high-quality products that exceeded customer expectations.My broader skills in Project Management have allowed me to organize work, track and manage resources, produce effective reports and communicate clearly to both internal and external stakeholders.Certifications:Certified Project Management Professional (PMP)Certified Scrum Master (CSM)Certified Product Owner (CSPO)Personality Profile:InfluencerENTJTools:Microsoft Office (Excel, Word, Outlook, Visio, PowerPoint, SharePoint)Atlassian Products (JIRA, Confluence)Google (Docs, Sheets, Gmail, Drive)Azure DevOpsZoom/Teams/Webex/GoToMeetingMS Project/SmartsheetSoft Skill Set: Conflict ManagementDecision MakingFacilitationLeadershipMeeting ManagementNegotiationServant LeadershipTeam BuildingSprint PlanningCommunicatingGathering informationSetting goalsSharing creditCoordinating tasksOrganizingSpeaking effectivelyExpressing ideasPersuading

Current workplace

Thomas Gendron's current company

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Resource Innovations
Resource Innovations
Software Implementation Director
half moon bay, california, united states
Website
resource-innovations.com
Employees
48
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6 roles

Thomas Gendron work experience

A career timeline built from the work history available for this profile.

It Pmo Leader - Program Manager / Scrum Master / Product Owner

Energy Federation

United States

  • Serving as Program Manager, developed and maintained company master project schedule across all projects and interdependencies resulting in improved project timeline visibility and supported effective scheduling and.
  • As PMO Leader, defined standards methods for new project ingestion, assignment and execution, producing consistency and predictability in delivery of projects and product features.
  • As PMO Leader, created and maintained OPAs including project reports templates, requirement traceability matrices, stakeholder registries, business requirement documents, estimation tools, and change order templates.
  • Serving as Project Manager, successfully managed over 100 projects both internal and external, with varying budgets ranging from $25K to $2M.
  • Served as Release Train Engineer coordinating the delivery of multiple Agile Release Trains consisting of cross-functional teams, ensured the successful delivery of complex software solutions within challenging.
  • Serving as Scrum Master, coordinated and lead Scrum events (e.g.; sprint planning, retrospectives, demos/reviews). These including ecommerce implementation and software development teams and leading to overall team.
Mar 2014 - Jun 2023

Operations Project Manager

Energy Federation

Westborough, Massachusetts, United States

  • Served as executive assistant to company president, developed and maintained company project roadmap, resulting in improved cross team project planning and prioritization.
  • Led cross-departmental operations meetings, resulting in improved communication, coordination, and alignment across different teams and departments.
  • Developed templates for proposals used in responses for client RFPs leading to net decrease in time to produce responses and improved acceptance rate.
Jun 2011 - Mar 2014

Contact Center Administrative Manager

Energy Federation

United States

  • Managed group of 6-10 direct reports resulting in improved team performance, quality of service, and customer satisfaction.
  • Developed and implemented business processes/workflows, resulting in improved operational efficiency and quality of service.
Jun 2008 - Jun 2011

Contact Center Team Leader

Energy Federation

United States

  • Functioned as interdepartmental liaison for addressing and resolving customer escalations.
  • Implemented and trained staff on dynamic client program implementation portfolio providing an effective onboarding mechanic for new hires.
  • Provided quality control and incoming verification of documentation of customer applications as a Contact Center Team Leader, resulting in improved accuracy and completeness of customer applications.
Nov 2005 - Jun 2008
Team & coworkers

Colleagues at Resource Innovations

Other employees you can reach at resource-innovations.com. View company contacts for 48 employees →

TK Travis Kane Travis Kane Colleague at Resource Innovations Shrewsbury, Massachusetts, United States, United States View → MK Mary Knipe Mary Knipe Colleague at Resource Innovations Shelburne Falls, Massachusetts, United States, United States View → MD Marcus Dimeo, Eit Marcus Dimeo, Eit Colleague at Resource Innovations Austin, Texas, United States, United States View → JM James Monsen James Monsen Colleague at Resource Innovations Salt Lake City, Utah, United States, United States View → JM Jay Mcconagha Jay Mcconagha Colleague at Resource Innovations Salt Lake City Metropolitan Area, United States View → DA Derek Avery Derek Avery Colleague at Resource Innovations Santa Cruz, California, United States, United States View → EB Erikah Booher Erikah Booher Colleague at Resource Innovations Clearfield, Utah, United States, United States View → CP Chantal Paulino, M.A. Chantal Paulino, M.A. Colleague at Resource Innovations San Juan, Puerto Rico, Puerto Rico View → TB Tobin B. Tobin B. Colleague at Resource Innovations Salt Lake City Metropolitan Area, United States View → CM Crystal Mailloux Crystal Mailloux Colleague at Resource Innovations Augusta, Maine, United States, United States View →
1 education record

Thomas Gendron education

FAQ

Frequently asked questions about Thomas Gendron

Quick answers generated from the profile data available on this page.

What company does Thomas Gendron work for?

Thomas Gendron works for Resource Innovations.

What is Thomas Gendron's role at Resource Innovations?

Thomas Gendron is listed as Software Implementation Director at Resource Innovations.

Where is Thomas Gendron based?

Thomas Gendron is based in Fiskdale, Massachusetts, United States while working with Resource Innovations.

What companies has Thomas Gendron worked for?

Thomas Gendron has worked for Resource Innovations, Farm Credit Financial Partners, Inc., and Energy Federation.

Who are Thomas Gendron's colleagues at Resource Innovations?

Thomas Gendron's colleagues at Resource Innovations include Travis Kane, Mary Knipe, Marcus Dimeo, Eit, James Monsen, and Jay Mcconagha.

How can I contact Thomas Gendron?

You can use AeroLeads to view verified contact signals for Thomas Gendron at Resource Innovations, including work email, phone, and LinkedIn data when available.

What schools did Thomas Gendron attend?

Thomas Gendron holds Bachelor'S Degree, Business/Managerial Economics from University Of Massachusetts, Amherst.

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