• Worked in parallel with my Associate Analytics role• Started the customer experience initiative which prioritizes enhancements designed to reduce customer self-service friction points• Delegated tasks to 20+ individuals over 5 key departments to ensure consistent deliverables• Proposed both short and long-term solutions with estimated impacts for each friction point which allowed for immediate testing and accommodated for limited data engineering resources

• Project manager for the customer experience initiative which prioritized enhancements designed to reduce customer self-service friction points• Revamped and automated the customer lifecycle reporting using Python, SQL, and Tableau, which included implementing new KPIs and enabling dashboard filtering functionality• Used Python code to provide analysis on the effectiveness of marketing campaigns and product retention rates• Delegated as a Tableau SME (Subject Matter Expert) and reviewed workbooks built by team members pre-launch to ensure efficient methods and correct calculations were used• Utilized operations experience to bridge the gap between both teams and develop cross department KPIs

• Managed a team of 4 business analysts spanning across multiple countries using Agile methodology• Named operations analytics lead for the department wide migration effort across all delivery applications which required performing a data gap analysis, future KPI development, and data warehouse structuring• Collaborated with engineering and architecture to develop user acceptance testing (UAT) and data validation• Aided in the launch of our newest product line by comparing and forecasting KPIs from similar lines of business (LOBs) to ensure proper reporting structures were in place prior to go-live date• Collaborated with stakeholders across pivotal departments including Marketing, Mobile Technology, Fraud, QA, Compliance, and WFM to discover unique areas of opportunities for growth previously considered out of scope• Constructed and automated advanced workflows using Alteryx providing consistent KPI delivery to stakeholders

• Built and published automated Tableau dashboards using custom, multi-database SQL (Oracle and MySQL) code• Worked within an Agile environment using a JIRA ticketing system for organized on-time requirement delivery• Utilized SAP Business Objects for ad hoc reporting and analysis

• Developed a pricing algorithm to guide district managers to profitable outcomes when negotiating with customers, resulting in reduced charge-offs and increased cash flow• Wrote Oracle SQL and used SAP Business Objects for efficient reporting and conducting quick analysis• Used a combination of Excel and PowerPoint to build strategy decks for our sales and operations team that focused on our clients past performance and areas of improvement• Applied tactical analytics to determine each retail locations profit viability resulting in a complete restructuring of our retail portfolio• Created and maintained the competitive intelligence deck through industry research that is used throughout the corporate office for strategic planning and new hire training • Created VBA macros to build reports within Excel and maximize efficiency• Responsible for daily, weekly, and monthly reporting for VP and Executive level management

• Conducted tactical analysis of the clients (IT) Information Technology department to identify the root cause for inefficiencies currently prohibiting the client to meet its goals• Diligently followed-up to properly align Digital Intelligence Systems capabilities with the clients needs• Facilitated and led meetings on a weekly basis to gather and create (BRD) business requirement documentation for the clients desired solution• Acted as a liaison between the end-clients IT department and our solution teams to ensure necessary deadlines were met• Provided support and oversight throughout the process to avoid and eliminate future roadblocks• Developed month-end reports using advanced Excel functions to accurately forecast client requirements• Used analytical thinking and problem solving techniques to enable the end-client to have a unique competitive advantage over others in their industry• Received consistent training in meeting facilitation, requirement gathering, and team leadership• Focused on clients within the Finance and Banking industry

• Managed a team selling advertising space for an exclusive newspaper surrounding the University of Texas campus• Led my sales team to over $50,000 in sales over the course of one summer• Provided customer service to Odyssey clients throughout the school year and acted as a consultant regarding promotions that would affect the student body

• Devised and implemented an organizational plan to manage the Dallas based operations’ insurance certificate maintenance program for over 400 vendors• Created an in-depth Excel data file that utilized various formulas to indicate missing and outdated information specific to truck rental operations• Created procedures and executed diligent follow-up processes to ensure vehicle registrations for out-of-state units were affixed to rental units

• Reviewed, finalized, and delivered the proposal that would help TechSource360 enter the optimizing printing software market• Utilized Excel data formulas to create a unique key pricing model that allowed for supply chain automation• Learned essential communication skills utilizing both email and phone while adhering to project deadlines