- Strategy, planning and infrastructure operations support. - Delivering new product and service offers to OEFC process and executing user testing and training with key business and process variables identified and resolved. - Delivering SAP critical access analysis, SOX control readiness and change management operations support.- Establishing SLA's and monitoring performance metrics while achieving operational excellence.- Make an impact establishing new touchless capability and processes within engineering, ordering and billing tools.

- Oversees the development and implementation of process enhancement and support plans.- Participates in the development of the overall ERP operating structure. - Develops, administers, and tracks training and process change documents that support new business plans.- Analyze and publish operational results and metrics.- Provides business case development and analysis. - Participates on cross-functional teams to establish procedures and to improve processes. - Works on complex problems where analysis of situations or data requires an evaluation of intangible variance factors. - Anticipates and identifies complex business needs and recommends solutions.

Key member of a select team responsible for the development and testing of each divested SAP supply chain environment needed to facilitate business continuity during Nortel’s sell off of business divisions.

Demonstrated functional and transactional knowledge of SAP Materials management (MM), Sales and Distribution (SD) and Production Planning (PP) modules. Participated on diverse projects as a SAP PowerUser resource for resolving SAP errors and other systems or tools issues. Served as liaison between Supply Chain (buyers and planners) and IT Technical Support to resolve support tickets on SAP errors and associated tools.

Supported Order Management and Fulfillment operations by ensuring readiness and accuracy of supply chain and financial Master Data and Supply Chain Data elements in SAP.

Managed vendor sourcing, contract negotiations and service performance for 3rd party merchandise suppliers to ensure operations targets were met for commodities and services.