Thomas Mitchell Email & Phone Number

Dripping Springs, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas, United States

Key ResponsibilitiesConfigure back end Salesforce Sales Cloud and Service Cloud specializing in Salesforce Process Automation. Development of user stories, acceptance criteria and test scripts. Data manipulation and cleansing. Building and configuration of CRM objects, fields and page layouts. Participating in daily stand up meetings to track progress, as well as client meetings, demos and training sessions. Developing training and supportive documentations and project playbooks. Deployment… Show more Key ResponsibilitiesConfigure back end Salesforce Sales Cloud and Service Cloud specializing in Salesforce Process Automation. Development of user stories, acceptance criteria and test scripts. Data manipulation and cleansing. Building and configuration of CRM objects, fields and page layouts. Participating in daily stand up meetings to track progress, as well as client meetings, demos and training sessions. Developing training and supportive documentations and project playbooks. Deployment of configuration using various tools like DevOps, Visual Studio, Salesforce DX. Show less

United States

Key ResponsibilitiesCreate various Salesforce POCs according to client requirements. Salesforce UAT and Production Environment Management and Deployment. Create test scripts with visual aided step by step processes for SF functionality verification. Execute QA testing scenarios to assure quality. Prepare of Preview and Play presentation for end users. Create end user training material. Participate in Agile Process and Agile Ceremonies. As part of the agile team participated in the… Show more Key ResponsibilitiesCreate various Salesforce POCs according to client requirements. Salesforce UAT and Production Environment Management and Deployment. Create test scripts with visual aided step by step processes for SF functionality verification. Execute QA testing scenarios to assure quality. Prepare of Preview and Play presentation for end users. Create end user training material. Participate in Agile Process and Agile Ceremonies. As part of the agile team participated in the implementation, adoption and change management of Salesforce classic to Salesforce lightning experience. Show less

Pretoria Area, South Africa

Key Responsibilities Project Management. Creating, implementing and managing business & operational programs, including procurement strategies. Cross functional operations, technology and communications management, creating, submitting business critical reporting to C-suite management. Managed a large multi cultural team with regards to procurement, set up and installation of large installations, End user support.Impact Statement: Increased productivity, improved service delivery… Show more Key Responsibilities Project Management. Creating, implementing and managing business & operational programs, including procurement strategies. Cross functional operations, technology and communications management, creating, submitting business critical reporting to C-suite management. Managed a large multi cultural team with regards to procurement, set up and installation of large installations, End user support.Impact Statement: Increased productivity, improved service delivery, process efficiency, revenue growth and human capital development. Show less

Johannesburg Area, South Africa

Key ResponsibilitiesNational training, managing technical workshop, customer & supplier mangement, integrated SAP reporting, leading stock forecast meetings, SAP customer service end-user training, human resources and project management.Impact Statement: Improved customer and partner service delivery, revenue growth and human capital development.

Pretoria Area, South Africa

Key ResponsibilitiesManage service team of 10 technicians, Manage irate customers, Fault find and repair complex problem machines, Extract monthly performance and cost reports of technicians

Pretoria Area, South Africa

Key ResponsibilitiesOnsite repair of customer copier machines. Manage boot stock

Pretoria Area, South Africa

Key ResponsibilitiesPlanning of new underground Telkom cable networks, Planning upgrades of existing cable networks, Estimate costs of underground cables, Updating cable info on topographical maps, Updating distribution box records

Education record

National Diploma, N6

National Senior Certificate, Mathematics, Science, Technical Drawing, Fitting And Turning