Tom Harrison Email & Phone Number

Charlotte Metro

Serve as the primary Systems Administrator for TSI's "Digital Products' Team," overseeing the configuration, updating, and monitoring of Network, Server, Application, and Web Tiers. Responsible for maintaining high-performance, secure, and scalable infrastructure to support business-critical web applications.Key Responsibilities and Achievements:Environment Management: Administer and optimize both Production and Staging Linux environments, ensuring high availability and performance.Developer Support: Provide technical support and infrastructure guidance to a 12-member Full-Stack Developer Team, facilitating efficient development workflows.Containerization Innovation: Engineered a fully-containerized multi-tier staging environment for streamlined software deployment testing, significantly improving the reliability and efficiency of the Digital Products' team's web application releases.AWS IAM Expertise: Designed, implemented, and maintain TSI's AWS IAM policy, managing users, roles, and permissions to ensure secure and appropriate access to cloud resources.Proactive Monitoring and Troubleshooting: Conduct comprehensive reviews of PHP, Nginx, Apache2, and MySQL log files to preemptively identify and resolve potential issues in resident codebases, minimizing downtime and optimizing application performance.Serverless Architecture Implementation: Successfully developed "Laravel on Lambda" – a pioneering project that deployed a fully functional Laravel application using serverless technologies (bref.sh). This initiative significantly reduced infrastructure dependencies and enhanced the scalability of legacy business applications.System Monitoring and Maintenance: Utilize Nagios and Cacti monitoring software to proactively detect and address server and network-level issues, ensuring optimal system performance and minimizing service disruptions.

Raleigh, North Carolina, United States

Serve as a key member of Tesla's service team, managing critical parts-related functions and contributing to the improvement of AI-driven systems. Balance technical expertise in inventory management with cutting-edge involvement in machine learning and computer vision projects.Key Responsibilities and Achievements:Inventory Management Excellence: Oversee all parts-related ordering and fulfillment operations for 20 Service Technicians in a high-volume Service Center, processing 60+ electric vehicles daily. Ensure timely availability of parts to minimize vehicle downtime and maximize customer satisfaction.Data-Driven Inventory Optimization: Leveraged advanced data visualization tools including Microsoft Power BI, Tableau, and Excel to upgrade and enhance in-shop inventory management. Implemented data-driven strategies to optimize stock levels, reduce costs, and improve parts availability.

Buffalo, New York, United States

Play a crucial role in advancing Tesla's AI and autonomous driving capabilities through precise data annotation and collaboration with engineering teams. Contribute to the development and refinement of machine learning models that power next-generation automotive technologies.Key Responsibilities and Achievements:AI Training Data Preparation: Utilize proprietary labeling interface to annotate diverse sets of images critical for training deep neural networks. Ensure high-quality, accurate labeling to enhance the performance of Tesla's computer vision systems.Specialized Annotation Tasks: Handle complex annotation scenarios, including but not limited to object detection, semantic segmentation, and instance segmentation in diverse driving environments and conditions.Cross-functional Collaboration: Actively engage with computer vision engineers to improve the design and functionality of the labeling interface. Provide valuable feedback based on hands-on experience to optimize the annotation process and increase efficiency.Continuous Learning in AI Technologies: Proactively pursue knowledge in computer vision and machine learning principles and techniques. Apply this learning to better understand how labels are utilized by algorithms, contributing to more effective annotation strategies.Quality Assurance: Implement rigorous quality control measures in the annotation process, maintaining exceptionally high standards of accuracy and consistency in data labeling.Adaptability to Evolving Technologies: Quickly adapt to new annotation tools, guidelines, and AI model requirements as Tesla's autonomous driving technology evolves.

Allentown, Pennsylvania Area

Progressed from Windows Systems Administrator to a pivotal Operational Support Coordinator role, managing workflow for a diverse team of 24 IT professionals. Interfaced across departments to devise and implement client-satisfying solutions for complex IT challenges.Workflow Management: Streamlined support processes for a team of Systems Administrators, Engineers, and Datacenter Technicians, enhancing operational efficiency and client satisfaction.Cross-Functional Leadership: Collaborated with Provisioning, Account Management, and Sales departments to align IT solutions with business objectives and client needs.Cloud Technologies: Familiar with AWS and Azure services, including EC2, S3, and Azure VMs. Implemented hybrid cloud solutions for clients.Scripting and Automation: Proficient in PowerShell, Bash scripting, and basic Python for task automation and system management.Client Support: Provided hands-on system administration for diverse client servers and networks. Troubleshot complex multi-server issues for enterprise-level clients, utilizing ITIL methodologies.Communication: Utilized superior verbal and written communication skills to facilitate rapid resolution of client issues across all severity levels.Continuous Improvement: Actively contributed to the creation and refinement of the Support Coordinator role, demonstrating leadership and innovation in organizational development.

Allentown, Pennsylvania Area

Windows Administration: Deployed security patches via SCCM, maintained physical server hardware, and automated admin functions using PowerShell. Proficient in Active Directory, Group Policy, and Windows Server 2008/2012/2016.UNIX Administration: Configured server monitoring (Nagios, ServiceNow), managed web servers (Apache, NGINX), and implemented configuration management (Puppet) and cache management (Varnish). Experienced with Linux distributions including Red Hat, CentOS, and Ubuntu.Virtualization: Managed VMware environments (vCenter, ESXi), led physical-to-virtual migrations for Windows and ESXi deployments. Familiar with Hyper-V and container technologies (Docker).Database Administration: Implemented and managed Microsoft SQL Server (2008/2012/2014) and MySQL environments, including clustered setups. Proficient in T-SQL using SSMS, database optimization, and replication.Backup Administration: Designed automated backup routines for Windows Servers and complex tape library systems. Experienced with Veeam, Commvault, and native Windows Server Backup.Networking: Configured and troubleshot Cisco ASA firewalls, VLANs, and VPNs. Knowledgeable in TCP/IP, DNS, DHCP, and load balancing technologies.

Coplay, Pa

Spearheaded the creation and management of a comprehensive web channel for a local window and door contractor, transitioning from a previous freelance relationship to a full-time role. Responsible for all aspects of digital presence, from branding to lead generation, supporting the company's growth in the competitive home improvement market.Key Responsibilities and Achievements:Web Development and Management:Designed, developed, and maintained multiple web properties, including the main company website and corporate blogs, using Joomla CMS.Continuously enhanced user experience by implementing new functionality through Joomla extensions.Branding and Design:Created comprehensive branding elements, including logo design and visual identity guidelines.Produced all media assets for digital platforms, including static display ads, video advertisements, and PPC display ads.Maintained brand consistency across all digital touchpoints to strengthen company recognition.Content Creation and Management:Produced engaging content for websites, blogs, and social media channels to inform and attract potential customers.Oversaw the design and construction of a dedicated studio space for creating weekly interactive video segments.Managed content calendar to ensure regular, relevant updates across all platforms.Lead Generation and Sales Support:Developed and optimized lead capture mechanisms across web properties.Implemented tracking and analytics to measure campaign effectiveness and ROI.Collaborated with sales team to refine lead qualification process and improve conversion rates.This role demonstrated my ability to single-handedly manage all aspects of a company's digital presence, from technical development to creative design and strategic marketing, directly contributing to business growth and market positioning.

Provided comprehensive desktop, network, and web administration support for a county-level government organization. Responsible for modernizing public-facing websites and web applications while troubleshooting a diverse range of IT systems.Key Responsibilities and Technical Expertise:Desktop and Network Support:Proficient in troubleshooting and maintaining various PC brands, printers, network equipment, and fax machines. Experienced in administering Windows desktop environments, including OS deployment, software installation, and support. Knowledgeable in TCP/IP networking, firewall configuration, VLAN management, and remote access solutions.Web Administration and Development:Managed the county's in-house web properties, including the main website, lake park, and economic development department sites. Integrated and administered web applications for critical functions like dog licensing, cabin reservations, and online payments. Coordinated the dissemination of time-sensitive election result data to the appropriate audiences. Developed a custom web calendar application for the Department of Veterans' Affairs to manage local events and opportunities.Utilized content management systems (CMS) like Joomla and WordPress to maintain and enhance web properties. Implemented SEO best practices and web analytics to optimize site performance and user experience.Project Management and Collaboration:Worked closely with county departments to understand their web and IT support requirements.Coordinated cross-functional teams to execute I.T. modernization initiatives.Provided regular reporting and updates to stakeholders on project progress and outcomes.This role encompassed a diverse range of technical skills, from desktop troubleshooting to web application development and administration. I demonstrated the ability to adapt to the evolving IT needs of a county government organization and deliver innovative solutions to improve public access and engagement.

- Was responsible for daily in-house application support of Microsoft Dynamics GP 9.0, including troubleshooting, application support, database analysis, etc. - Created, trained, and supported various teams of internal and external stakeholders in order to achieve various IT-related objectives, such as webforms-based EDI order processing. - Developed a multi-purpose VB application via Microsoft Access 2003 (The Control Panel of Wonderfulness) to query a Microsoft SQL database to gather, analyze, modify, and disseminate inventory and order tracking information to distributors via FTP and email. - Integrated various third-party shipping software applications (including UPS Worldship and FedEx ShipManager) with GP 9.0 to increase efficiency in order processing and aid customer service in order tracking. - Provide daily Level I-III Help Desk Support for Wide Area Network covering two facilities, including all systems, applications, and office equipment. - Managed the installation of an in-house EDI system (integrated to GP 9.0) in order to communicate with Tier I retail trading partners (Lowes, Sears, The Home Depot). - Created LAN-accessible file repositories for both Data and Image files so as to increase company-wide access to basic product and trading partner information. - Initiated a Consumables Consolidation Initiative to reduce costs of operation of various office printers. - Oversaw the development of an integrated shipping system in order to further improve shipping perfomance and maximize customer-service access to order status.

Catasauqua, Pennsylvania Area

Design printing and promotional item graphics for local businessesQuote, Sell and support various local businesses to meet their printing and specialty advertising needs.Created various "professional printing support packages" for local businesses to ease the purchase of needed small business print products, including the Small Business Stationary Pack which included business cards, #10 envelopes and letterhead for one low price.Designed graphics for trade show and promotional items

Lehighton, Pennsylvania Area

Part time Disc Jockey for AM Radio Old Time Country Music Radio Station 1160 WYNS-AM (now Christian station 1160 WBYN-AM)Radio commercial production with Sony MiniDisc as well as 1/4" audio cassettes.

Tamaqua, Pennsylvania Area

Delivered Office Supplies and Bulk Office Paper to various Schulkill County businessesTrained to sell and administer office supply contracts with various Schulkill County businessesRudimentary company website editing

Allentown, Pennsylvania Area

Created the monthly arts newspaper, The Irregular.Utilized Adobe InDesign for newspaper layout and advertisement layoutUtilized Adobe Illustrator and Adobe Photoshop for graphics productionCreated initial design layouts for the paper as well as all specialty issue layouts in InDesign.Electronic prepress production for commercial printing including plate separations, color adjustments, font preparation, etc.

Stony Run, Pennsylvania Area

Middle-earth Studios is a non-profit organization dedicated to enriching children's imaginations through costume storytelling. Our organization uses simple costumes and props to bring to life stories involving princesses, animals, pirates, and dragons. During each performance, a storyteller with one or two assistants will dress up to 90 participants, regardless of age or size, into costumes. The Rainbow Castle is located at The Land of Make believe amusement park in Hope, New Jersey.Operated the multi-camera video studio located in the rear of the Rainbow Castle to produce real-time VHS recordings of afternoon performances for immediate sale to parents after storytelling performance ended.Operated and maintained cameras, monitors ans editing equipment as well as duplication station.

Bethlehem, Pennsylvania

Responsible for managing various production and marketing elements of a 64-title Audiobook series promoting the awareness of problem-drinking and alcoholism in the United States.Created various marketing and graphic design projects and advertising pieces for the title prototypes as well as various marketing initiatives for the company.Created over a dozen general-interest, team-member and investor-targeted multi-media presentations shown to various respective audiences on a weekly basis in the company office.Generated graphics for company website and various leave-behindsRepresented the company at various Audiobook industry events, including BookExpoAmerica and Audiobook Publishers Association APA conferences.

- Responsible for the creation and printing of all of the firm's marketing materials, including Proposals, Award Submissions, Presentation Boards, Multi-media slide shows. - Created a series of industry-specific, market-targeted brochures for quick response to RFI's and other general inquiries to the firm. - Modernized the presentation development work flow for architectural proposals via Photoshop, PowerPoint, and CorelDRAW. - Specified and authorized the purchase of key technological components, such as digital cameras, LCD projectors, laptops, etc. - Digitized much of the company's extensive archive of project photography for easier retrieval via intranet and internet. - Aided in the development of the computer-generated 3D "walk-throughs" of key projects.

Lehighton, Pa

Electronic News Gathering videographer for the BRC-13 Eyewitness News program. Studio and Field Viedography on BetaSP and DVCPro Video Cameras. Editing of news stories and sports packages for later broadcast. Live field camera operation for High School Football broadcasts.

Allentown, Pennsylvania Area

Videography and script writing for "The Morning Call Home Tour" television program. A half-hour real estate advertising show featuring :30 second tours of local real estate on sale or for lease. Produced 15-30 half-minute video commercials for residential real estate properties. Online video editing and script production for the segments. Additional script writing, videography and editing services for local sponsorships andadvertising.Utilized super VHS format camera and editing equipment and word processing equipment.

Lehighton, Pennsylvania Area

Desgined and developed HTML-based websites for various local businessesImage editing and graphic creation with Adobe Photoshop 4

Construction Laborer on the Cherokee and Arapahoe Co-Generation Plants in the greater Denver Metro area. Assisted other crafts on site with logistics and labor reserves when requested.

Bachelor Of Arts With Honors And High Distinction, Film And Video

Activities and Societies: Student Film Organization National Broadcasting SocietyFilm and Video Production. Hands-on experience with 16mm.

Associate Of Science, Internet Technologies

Activities and Societies: Student Interactive Fiction Initiative (SiFi club)Front End Web Development with Javascript Back End Web.

Education record

Diploma (With Honors), Liberal Arts And Sciences/Liberal Studies