Tim Harper Email and Phone Number
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Highly experienced senior level leader with deep experience in building CX operations, recovering and rebuilding failing operations, and integration of technology and offshore operations to enhance the client experience while reducing operational costs. I have deep experience in leading key financial services functions including marketing, underwriting, acquisition, contact centers, onboarding, financial and administration services. In addition, I have successfully implemented business-driven technologies and I enjoy leading people through significant change management and inspiring high performance and driving innovation.
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Vp., Unum Client Service CentersUnum Apr 2023 - PresentPortland, Maine, United StatesCreated a new Client Service operation - the Unum US Client Service Centers, a group comprised of service centers for Small Business, Core Market and Key Client supported by a team managing EoI and Medical Underwriting. The organization includes our Ask Unum, Client Services and Billing operations. I have the privilege of leading a team made up of over 500 professionals, focused on delivering a great client experience for Unum's customers. -
Vp Billing ExperienceUnum Nov 2021 - Mar 2023Leading the Billing and Premium Experience for Unum and Colonial Life brands with a focus on:- Operational delivery of billing services and premium payment of $10B in annual premium- Developing new technology to deliver a modern premium payment experience for Group and Voluntary Benefits for both Unum and Colonial brands
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Head Of Quote Unum Small Business OperationsUnum Mar 2021 - Nov 2021Leading the delivery of Quote Unum quoting services to brokers for all Unum quotes in the marketplace. Expanding the footprint of offshore operations and leading the expansion of Unum's quoting capabilities through connected digital quoting.
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Unum Covid Response Leader - Absence Management OperationsUnum Mar 2020 - Mar 2021Portland, Maine Metropolitan AreaTemporarily charged with creating and leading Unum's immediate Covid response FMLA and Short Term Disability functions to handle all incoming Covid claims and leaves and deliver consistent service levels in light of extreme volumes. Led the operations through initial pandemic response and then called back to lead Unum's response to the second wave.
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Quote Unum And Launch Unum OperationsUnum Mar 2018 - Mar 2020Portland, Maine Metropolitan AreaLeading the delivery of Quote Unum quoting services to brokers for <500 life quotingDelivery of quoting transformation journey to increase speed of quoting while reducing costsLeading Launch Unum operation to deliver highly effective onboarding of new customers from time of sale
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Ask Unum Service Center OperationsUnum Nov 2015 - Mar 2018PortlandLeading the delivery of contact center based phone and email based service operation for customer and broker servicesDevelopment of capabilities to increase service levels
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Business Owner - Salesforce.Com ImplementationUnum Oct 2012 - Nov 2015Portland, Maine Metropolitan AreaLeading the development of Salesforce technology to support the delivery of additional revenue from current customersIncreasing adoption of the new technologyDeveloping Salesforce technology to support operational functions including quoting, onboarding and contact center and workflow between functions
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Vp, Core Underwriting And Customer DevelopmentUnum Jul 2009 - Nov 2012Accountable for the delivery of:- Underwriting services and operations for <500 life group customers balancing risk and sales growth- Renewal operations for 10,000 customers <1,000 lives- Customer Development marketing programs to grow revenue from the inforce customer base
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Avp, Customer DevelopmentUnum Jan 2006 - Jun 2009
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Avp, Sales OperationsUnum Jan 2001 - Dec 2007
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Dir, Field CompensationUnum Feb 1998 - Dec 2000
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Head Of Sales OperationsUnum Uk May 1991 - Jan 1998
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Ground Services ManagerAir Europe 1986 - 1991
Tim Harper Skills
Tim Harper Education Details
Frequently Asked Questions about Tim Harper
What company does Tim Harper work for?
Tim Harper works for Unum
What is Tim Harper's role at the current company?
Tim Harper's current role is CX Leader / Operations / Technology Delivery.
What is Tim Harper's email address?
Tim Harper's email address is ha****@****.rr.com
What is Tim Harper's direct phone number?
Tim Harper's direct phone number is +120757*****
What schools did Tim Harper attend?
Tim Harper attended University Of London.
What skills is Tim Harper known for?
Tim Harper has skills like Insurance, Underwriting, Disability Insurance, Health Insurance, Employee Benefits, Brokers, Life Insurance, Claim, Claims Management, Property And Casualty Insurance, Reinsurance, Long Term Care.
Who are Tim Harper's colleagues?
Tim Harper's colleagues are Fred Newton, Cfa, Molly Holder, Kelsey Daley, Kyle Garner, Michelle L., Grace Choate, Rafael Magaña.
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Tim Harper
Senior Analyst And Project Lead, Elections And Democracy | Center For Democracy And TechnologyWashington, Dc2bipartisanpolicy.org, facebook.com3 +154153XXXXX
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2gettysburg.edu, cambridgeassociates.com -
Tim Harper
Austin, Tx2iodinesoftware.com, iodinesoftware.com2 +133766XXXXX
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7maloufsleep.com, aol.com, aol.com, aol.com, gmail.com, zacks.com, zacks.com11 +150281XXXXX
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Tim Harper
Experienced Economist | Investment & Business Development | Strategic Finance & Risk ManagementAnchorage, Ak1gmail.com
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