Tim Johnston Email & Phone Number

United States

United States

Project Manager / Scrum Master leading an SAP software project. Whirlpool Agile CoP member /

Zeeland, Michigan

• Implemented and leveraged Jira in the cloud for agile work practices and ITSM service management needs. • Developed a team of scrum professionals as one of a few early adopters of agile methodology at Herman Miller. • Increased customer satisfaction and corporate agility by moving from heavily developed Service Now platform to “out of box” Atlassian service desk. • Coordinated the continuous delivery of new features and updates of enterprise software capabilities.• Defined, developed, and launched four cloud migration strategies leading to successful completion.• Led a cross-functional project team to move email, calendar, collaboration, voice, and video to Microsoft Cloud. Including the implementation of Teams and all training and development. • Managed the implementation of Microsoft Teams technology platform to support process change, and process improvement opportunities within Herman Miller worldwide. • Presented the value proposition to sales, office, manufacturing, and executive leadership worldwide for moving voice services to the cloud. • Partnered with well-known third parties for project success (Fast Track, AWS)• Facilitated the implementation of Robin workplace experience software integrating with Microsoft platform to optimize corporate resources and space. • Developed strategies for video conferencing hardware/software across business entities covering all modalities.• Led cross-functional team responsible for the creation of audio/video cloud environments. • Developed the first Amazon virtual desktop offering available to Herman Miller employees worldwide at no additional cost. • Created technical rollout and update strategy for Windows 10 migration and continuous delivery.

Zeeland, Mi

• Efficiently and effectively managed three departments with a total of twenty team members and two managers.• Successfully renegotiated Verizon and ATT contracts saving 25% over three years.• Effectively negotiated SmartNet contract and implemented new strategies saving 15% annually.• Implemented Genesys CIC software for more effective external customer support.• Managed two managers as part of the greater team.• Introduced quarterly goal setting and frequent one on one meetings for effective team results.• Coordinated product launches and roadshow demonstrations• Introduced mobile management to Herman Miller securing data and effectively managing over three thousand devices.• Introduced a new approach to toll-free video conferencing worldwide slashing costs by over 25% annually• Controlled and guaranteed adherence to quality control standards and business processes

• Responsible for all aspects of projects, meeting deadlines, time management, team management contingency planning, approval channels and procedures, budgeting, campaign analysis, and tracking and monitoring procedures for client technologies worldwide.• Developed global strategies to ensure all Herman Miller managed devices were standardized providing cost effective support and resulting in increased customer satisfaction.• Implemented strategies to ensure all Herman Miller devices had the latest operating systems and were receiving security and new feature updates quickly.• Introduced choice computing at Herman Miller so clients could choose Apple or Microsoft products.• Established effective working relationships with key stakeholders around the company to receive feedback on new technologies and to increase adoption of latest technologies.• Partnered with communications and training to create corporate awareness of new technologies and to drive adoption of new products.• Proactively developed, implemented, and drove continuous lean process improvements in line with the Strategic Roadmap.• Managed a team of twenty-five members, including interns and contract employees• Built mutually beneficial partnerships with major technology providers with implementations, contract negotiations, on-going support and product and service feedback.• Reduced client technology costs by thirty percent within two years through better policies.• Introduced new technologies into Herman Miller manufacturing environment creating workflow efficiencies, cutting costs, increasing reliability and end-user satisfaction.

Ross School Of Business, Executive Leadership Studies

Bachelor Of Business Administration - Bba, Management, Marketing, Computer Science