Network engineer for the enterprise supporting multiple sites over MPLS.

End user support for all IT related needs from new hire all the way through terminations.

IT support for the Franklin Contact Center. Provide support for all desktop, laptop, mobile tablets, mobile phone, and thin client users. • Successfully responded to requests for technical assistance in person, email, chat, via phone and remotely.• Maintained confidentiality and discretion when working with password protected or sensitive materials• Ensured the functionality of all of the PC/MAC desktops.• Successfully completed all projects on or ahead of schedule.• Effectively maintained all IT equipment and inventory.• Trained end users on correct operation and use of workstations to maintain optimal performance and functionality of systems.• Worked cross functionally with other IT departments to resolve issues. • Imaged and deployed new equipment.

Projects team that handles analysis for government accounts. I also processed any requests for IP assignments and large order requests for changes to accounts. I specialized in troubleshooting technical issues with static IP and private networks. I have also worked in customer service as well as technical support for most of the time I have been with the company.