Sr. Support Agent Ii
Current
Mar 2023 - Present
AeroLeads people directory · profile
Tim Mitchell Email & Phone Number
Adaptable and collaborative professional with strong skills in problem solving, customer relations, troubleshooting, and data analysis, along with experience in quality assurance and regression
at
Qualifacts
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Adaptable and collaborative professional with strong skills in problem solving, customer relations, troubleshooting, and data analysis, along with experience in quality assurance and regression
Location
Los Angeles, California, United States
Company size
Who is Tim Mitchell? Overview
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Quick answer
Tim Mitchell is listed as Adaptable and collaborative professional with strong skills in problem solving, customer relations, troubleshooting, and data analysis, along with experience in quality assurance and regression at Qualifacts, a with 250 employees, based in Los Angeles, California, United States. AeroLeads shows a matched LinkedIn profile for Tim Mitchell.
Tim Mitchell previously worked as Sr. Support Agent II at Qualifacts and Sr Support Agent I at Qualifacts. Tim Mitchell holds Management Information Systems, General from Penn State University.
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Qualifacts
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Profile bio
About Tim Mitchell
Adaptable and collaborative professional with strong business intelligence and analysis skills applied to all aspects of software implementation, development, and quality assurance. Investigative problem solver with progressive skills of navigating complex systems in dynamic environments to overcome roadblocks and align with business objectives.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, and 18 others.
Current workplace
Tim Mitchell's current company
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Qualifacts
4 roles
Tim Mitchell work experience
A career timeline built from the work history available for this profile.
Sr Support Agent I
Provide technical support to Customers by troubleshooting configurations to optimize software performance. -Contribute subject matter expertise for the clinically critical electronic prescription module team in collaboration with third party vendors to solve vulnerabilities associated with patient safety, HIPAA requirement compliance, and data integrity.-Work with Product and QA teams to establish priorities for future software enhancements and Tech backlog. Managing issues resulting from releases to expedite resolutions -Troubleshoot XML logs, electronic prescriptions messages, and ad hoc SQL scripts reports. -Resolved over 2,000 in counting support tickets and a 0% re-open rate with a 96% customer approval rating.-Complete SOWs for new module up sales by performing demos and trainings to both Super and End users
Nov 2020 - Mar 2023
Partner Service Coordinator
Credible Behavioral Health Software
Member of technical support team for behavioral health EHR software troubleshooting over 350 unique domains for potential issues with the software, configurations, or data entry error. Assisting end users and admins meet regulatory compliance by teaching best practice workflows. -Trained in 3rd Party Vendor Yellowfin BI reporting software-Experienced member of eRX team working with 3rd Party Vendors Surescripts and Exostar troubleshooting critical electronic prescription errors-Perform regression testing prior to montly code pushes, ensuring smooth releases -Led daily transition phone calls with admin users post go live to provide additional training once live
Sep 2017 - May 2020
Systems Implementation Intern
Assisted with the implementation of the new production floor system. Helped with the transition of inventory and finished goods into the new system as well as trained the production crew members to use the new computer system. Ensured the system was running according to plan and data was being correctly inputed. Troubleshot system problems by working with the KiwiPlan programming staff headquartered in New Zealand along with their Cincinnati team.
Jun 2016 - Aug 2016
Team & coworkers
Colleagues at Qualifacts
Other employees you can reach at qualifacts.com. View company contacts for 250 employees →
PB
Parth Bhatt
Colleague at QualifactsVadodara, Gujarat, India
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RR
Ravi Ravani
Colleague at QualifactsVadodara, Gujarat, India
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AD
Amit Dighe
Colleague at QualifactsVadodara, Gujarat, India
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HT
Hernan Tello Arbieto
Colleague at QualifactsPeru
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MC
Miguel Cosio
Colleague at QualifactsPeru
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NP
Nidhi Patel
Colleague at QualifactsVadodara, Gujarat, India
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PS
Padmakar Surnar
Colleague at QualifactsPune, Maharashtra, India
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PR
Preet Rana
Colleague at QualifactsAhmedabad, Gujarat, India
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JM
Jay Modi
Colleague at QualifactsVadodara, Gujarat, India
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NJ
Naim Jiniya
Colleague at QualifactsGujarat, India
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Parth Bhatt
Colleague at QualifactsVadodara, Gujarat, India
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RR
Ravi Ravani
Colleague at QualifactsVadodara, Gujarat, India
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AD
Amit Dighe
Colleague at QualifactsVadodara, Gujarat, India
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HT
Hernan Tello Arbieto
Colleague at QualifactsPeru
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MC
Miguel Cosio
Colleague at QualifactsPeru
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NP
Nidhi Patel
Colleague at QualifactsVadodara, Gujarat, India
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PS
Padmakar Surnar
Colleague at QualifactsPune, Maharashtra, India
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PR
Preet Rana
Colleague at QualifactsAhmedabad, Gujarat, India
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JM
Jay Modi
Colleague at QualifactsVadodara, Gujarat, India
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NJ
Naim Jiniya
Colleague at QualifactsGujarat, India
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3 education records
Tim Mitchell education
Management Information Systems, General
Data Science, In Progess
International Business
FAQ
Frequently asked questions about Tim Mitchell
Quick answers generated from the profile data available on this page.
What company does Tim Mitchell work for?
Tim Mitchell works for Qualifacts.
What is Tim Mitchell's role at Qualifacts?
Tim Mitchell is listed as Adaptable and collaborative professional with strong skills in problem solving, customer relations, troubleshooting, and data analysis, along with experience in quality assurance and regression at Qualifacts.
Where is Tim Mitchell based?
Tim Mitchell is based in Los Angeles, California, United States while working with Qualifacts.
What companies has Tim Mitchell worked for?
Tim Mitchell has worked for Qualifacts, Credible Behavioral Health Software, and International Paper.
Who are Tim Mitchell's colleagues at Qualifacts?
Tim Mitchell's colleagues at Qualifacts include Parth Bhatt, Ravi Ravani, Amit Dighe, Hernan Tello Arbieto, and Miguel Cosio.
How can I contact Tim Mitchell?
You can use AeroLeads to view verified contact signals for Tim Mitchell at Qualifacts, including work email, phone, and LinkedIn data when available.
What schools did Tim Mitchell attend?
Tim Mitchell holds Management Information Systems, General from Penn State University.
What skills is Tim Mitchell known for?
Tim Mitchell is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Microsoft Powerpoint, Leadership, Time Management, and Teamwork.
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