Tim O'Brien, Mba Email & Phone Number

United States

Formulated a Blue Ocean team for partner operations, driving $25M+ revenue and $35M+ pipeline through strategic management of 11 partners of various types (Resellers, Integration Partners, Implementation Partners)Onboarded and Managed 5 Integration Partners- Each Integration managed as its own Product with Agile approach (Go-To-Market, Launch, Roadmap)- Created and Monitored OKRs and KPIs with Partners, ensuring quality customer solutions and scalability-Responsible for alignment/education of integrations to Sales/Marketing, Product, and Operations/SupportOnboarded, Trained, Managed, and supported 2 Implementation Partners, responsible for $5M+ of revenue from 50+ Projects, with 20+ members across US- Developed and Executed Training Curriculums for Project Managers, Business Analysts, and Implementation Architects- Ensured Partners maintain education of product and processes- Responsible for reporting and compliance for all partner activities such as forecasting, customer satisfaction, and quality deliverables- Responsible for auditing partners for end-to-end process complianceOnboarded and Managed 4 Bank Resellers with $10M+ pipeline, creating Customer Journeys over Product Offerings - Develop processes that align internal operations with partner objectives- Expanded our Solutions with Customer Journeys instead of single Product Offerings to enhance the customer experience by leveraging Partner Products and Functionalities with Bank Resellers.Optimized implementation processes, significantly reducing timelines and service costs while maintaining high-quality standards across various partner types.- Lowered Implementation Timelines by 30%- Reduced average service costs by 40%Developed off-the-shelf project approach for low-cost, high-speed implementations for Solution Launches within 10 days of contract vs standard of ~100 daysOnboarded Partners into AP tools such as Coupa and Responsible for ensuring timely payment delivery to vendors

Greater New York City Area

Spearheaded over 80 SaaS projects for high visibility customers, resulting in $8M of Revenue with over 90% customer satisfaction and remaining under budgets ranging from $20k-$200k with teams of engineers, business analysts, IT, and QA. - Provided Consulting to customers and Successfully improved DSO, lowered operating costs and increased efficiency for Customers’ accounts receivable departments via SaaSReduced Operations costs and increased bandwidth by 15% by optimizing Project Management tools and processes to automate forecasting and enhance reporting.- Analyzed project metrics to identify bottlenecks, implementing data-driven strategies that measurably improved project outcomes and client satisfaction.Onboarded and mentored new project managersPioneered process improvements in project management, resulting in streamlined operations and enhanced reporting capabilities.- Improved Change Control Processes, Integration Processes, and Project Phase ProcessesManaged cross-functional teams inclusive of development, Finance, IT, engineering, QA, and business analysts aligning project goals with broader organizational objectives to deliver transformative SaaS solutions.Fostered strong client relationships, ensuring seamless communication and alignment throughout SaaS implementation lifecycles for diverse enterprise customers.Responsible for project scope, timelines, deliverables, quality, and customer managementAccountable for risk mitigation, and overall project successManaged Projects as the central point to all stakeholders to drive project success based on cost, timeline, and customer satisfaction

Princeton, Nj

- Led 30+ Customer-facing projects with $200k+ budgets, managing cross-functional teams implementing SaaS, B2B Comm, DB Comm, PLC Comm, and machine vision solutions- Enabled data-driven decision-making and SMART goal achievement by refining tools and processes to track KPIs, open tasks, issues, and risksCompleted over 30 Pharma-Serialization Projects. - Implementations consisted of Hardware installation (cameras/lights/wiring/HMIs), Software installation (SQL, Vision software), Software Integration (I/O and PLC communication), Cloud Based Infrastructure Implementation, and Business-to-Business(B2B) communication. - Responsible for overall design and implementation of Serialization Solutions in Production environments- Responsible for overall project scope, deliverables, and managing customer deadlines- Accountable for risk mitigation and overall project success- Responsible for project financials, including revenue and resource forecasting while meeting monthly revenue targets- Managed a variety of engineers including project engineers, field engineers, network engineers, software engineers, and implementation specialists

Cranbury, Nj

- Designed, configured, deployed, and supported traceability solutions for supply chains across 20 different projects.- Developed training of communication for SaaS to local databases - Delivered client education on product and project direction- Ensured data collection accuracy, account focus and adherence to industry standards- Responsible for timely delivery of design documentations, drawings and configuration specifications- Provided support and guidance to the Field Engineer on site- Leader in client & OEM design reviews and discussions- Responsible for installation execution- Responsible for providing Field Engineering support for FAT & SAT activities

Master Of Business Administration (Mba)

Bachelor'S Degree, Electrical And Computer Engineering

Activities and Societies: Solar Car TeamPower Electronics, Digital Electronics, Analog Electronics

Bachelor'S Degree, Electrical And Electronics Engineering