Tim Dennedy Email & Phone Number

Dayton, Ohio Area

In addition to the responsibilities of the Senior Technical Customer Support Representative:Act as a point of escalation and continually developing staff knowledge by providing coaching as part of consultative calls for CS staff who cannot resolve an issue.Field complaint escalation calls from customers in regards to product and staff feedback

Answer phone calls and respond to customer emailsMaintain quality and efficiency of service within acceptable service level goalsTake on special projects to assist departmental needsPlan team building activities to increase morale and camaraderieAssist field sales representatives with troubleshooting their laptops

Answer phone calls and respond to customer emailsMaintain quality and efficiency of service within acceptable service level goalsPlan team building activities to increase morale and camaraderieAssist field sales representatives with troubleshooting their laptops

Assist clients at the Help Desk with password resets and account informationAnswer phone calls and troubleshoot problems via the phoneManage and distribute laptops at the Laptops2Go desk in the LibraryAssist full time staff in the management of HEAT ticketsManage student workers and keep track of performanceOpen and close the Help Desk according to normal.

Assisted clients at the Help Desk with password resets and account informationAnswered phone calls and solve problems via the phoneManaged and distribute laptops at the Laptops2Go desk in the Library

Bachelor Of Arts (B.A.), Computer Science

Activities and Societies: Wright State University Pep BandCompleted several courses in business, including Microeconomics, Marketing, and.

Education record

Activities and Societies: Marching Band, Winter Percussion, Wind Ensemble, and NTHS