Timothy Simeone Email & Phone Number

Athens, Al, Us

Fort Novosel, Alabama

• Provide first-line technical support to internal users via phone, email, and in-person assistance.• Troubleshoot and resolve a wide range of hardware, software, network, and peripheral issues.• Perform software installations, hardware upgrades, and system configurations.• Document problem-solving processes, decisions taken, and final resolutions for future reference.• Reset passwords on Active Directory to minimize user downtime.• Collaborate with team members on technical projects such as organization-wide workstation replacements and configurations.• Compile workload reports detailing goals accomplished by the technical support team.• Maintain a positive and professional demeanor while ensuring user satisfaction throughout interactions.

Peachtree City, Georgia, United States

• Designed systematic presentation of goods to enhance the overall customer experience.• Supervised the refinement of the facility to meet the requirements of corporate inspections while maintaining a high rate of customer satisfaction and hospitality.• Provided new employees with training on correct procedures and instruction regarding the operation of complex machinery.

Dothan, Alabama

• Accelerated through the promotional hierarchy of the Civil Air Patrol. • Developed a training curriculum for the unit that addressed technical competency, complex maneuvers, and business ethics. • Represented the organization at the State Advisory Council. Awarded Billy Mitchell Award Recipient (only 15% of CAP members).

Bachelor Of Science - Bs, Information Technology: Data Networking & Security, 3.86 Gpa

Activities and Societies: Graduated Summa Cum Laude and Dean's List. Undergraduate studies included Advanced Networking and Network.

Korean Language Education (Certificate), Foreign Languages, Literatures, And Linguistics

Introductory Proficiency in Korean Language (Reading/Writing/Speaking/Listening)