I Lead a high performance Team: A customer success manager (CSM) supports our customers as they transition from sales prospects into active users of our Fortify on Demand product. CSMs are responsible for the success of our customers. They manage/create daily activities to connect and train customers in best practices, onboard them when they are just getting started, and ensure their success when it comes to renewal time.CSMs are the backbone of the Post Sales customer success effort.

Customer Success Manager at Micro Focus (Formerly HPE Software)/Fortify. This role is all about service delivery and product management, and provides the following: • Manage a high performance CSM Team to ensure customer satisfaction and retention. • Manage the Customer Relationship • Onboard new customers • Track activity with customer scans • Manage and track customer entitlements (scans used vs. scans purchased) • Forecast customer usage • Coordinate status… Show more Customer Success Manager at Micro Focus (Formerly HPE Software)/Fortify. This role is all about service delivery and product management, and provides the following: • Manage a high performance CSM Team to ensure customer satisfaction and retention. • Manage the Customer Relationship • Onboard new customers • Track activity with customer scans • Manage and track customer entitlements (scans used vs. scans purchased) • Forecast customer usage • Coordinate status calls and meetings with customers as needed • Troubleshoot customer issues with the FoD portal • Respond to activity in FoD Help Center channels (Live chat, Tickets, FAQs, Email) • Verify and report customer found FoD portal issues • Submit feature requests for customers • Assist with customer maturity for AppSec DevSecOpshttps://software.microfocus.com/en-us/homehttps://owasp.org/www-project-devsecops-guideline/ Show less

Responsible for managing major accounts for security services delivery and DevOps personnel.PM leading account rollouts, On-Prem, VAR, UAT, QA, Federal and Fortify Open Review projects. These projects represent a significant portion of the major initiatives supporting the forward direction of the FoD / ESP organization.Train new account managers, support and onboard A-level customers.Cross-sell and upsell new business in existing accounts.Create and manage budgets, presentations… Show more Responsible for managing major accounts for security services delivery and DevOps personnel.PM leading account rollouts, On-Prem, VAR, UAT, QA, Federal and Fortify Open Review projects. These projects represent a significant portion of the major initiatives supporting the forward direction of the FoD / ESP organization.Train new account managers, support and onboard A-level customers.Cross-sell and upsell new business in existing accounts.Create and manage budgets, presentations and project plans for major account initiatives. PM of Architecture, Support, and Delivery teams assigned to Federal Agency, VAR and On-Prem customers.Part of an Account Management-focused QA Team, designed and implemented continuously-improving testing processes for repeatable, evolution-based approach to successful application security testing in an ever-changing system environment.Fortify on Demand consists of developing efficient and repeatable processes to test applications and Open Source community projects. Targets include applications, libraries, and frameworks. Show less

Software Security - Internal PM - Fortify Softwarehttp://www.hpenterprisesecurity.com/https://www.fortify.com/

Responsibilities include working with admissions and placement, program and instructor development, scheduling and staffing of classes, textbook selection and publisher liaison, and student academic advising. Additionally, teaches information technology classes each quarter.

I supported and maintained ten online Cyber Security Courses for the Department of Homeland Security. This position was responsible for the course content, updates and level 2 Customer Service/Help Desk support requests.

Develop and execute Technology Solutions for the City’s IT Department including business analysis, process engineering, application development, and technical infrastructure for City operations. Annual IT budget was $1.2 million with 12 full-time staff.Establish goals and policies in accordance with the mission and service level objectives; prioritize and supervise the implementation of these goals and objectives. Work closely with department and division heads to coordinate… Show more Develop and execute Technology Solutions for the City’s IT Department including business analysis, process engineering, application development, and technical infrastructure for City operations. Annual IT budget was $1.2 million with 12 full-time staff.Establish goals and policies in accordance with the mission and service level objectives; prioritize and supervise the implementation of these goals and objectives. Work closely with department and division heads to coordinate technical infrastructure and automated systems implementation and operations for the City. Manage the preparation and administration of operating and capital improvement functions and budget. Establish and ensure adherence to performance standards for major systems. Prioritize the implementation of new systems and enhancements to existing systems. Manage preparation of request for proposals, evaluation of systems and services and administration of equipment and software contracts and service level agreements. Work with division administrative and supervisory staff to establish positive performance management process and techniques to create and maintain a challenging, customer focused work environment that encourages employee development, teamwork and continuous improvement. Participated as a member of the City’s Executive Staff. Show less

Director of the Network Operations Center. Responsibilities included Help Desk, Telecommunications and Desktop, Systems Admin, Database Admin, Network Admin.

Business Director responsible for managing the capture and delivery within the Navy, Marine Corps, and SPAWAR Information Technology Markets. Led a team of diverse consultants focused on IT Strategy, Cyber, IT Development, and Y2K IT Infrastructure delivery within the DoD space.

Provided command and control communications in various Marine Corps Assignments. • Graduate from the Basic School.• Graduate from Advanced Communications Officer School.• Graduate from the Marine Corps Command and Staff College.• Desert Storm Veteran• Assigned to White House Communications Agency (WHCA)• Assigned to Headquarters Marine Corps as C4I Branch Head• Retired as Lieutenant Colonel

Provided instantaneous secure and non-secure communications support to the President of the United States, White House Staff, and the Secret Service Presidential Protection Detail.• Lead an elite staff of 120 hand- picked communicators from all the Military Services.• Maintained an unlimited budget to procure and design a world class communications system.• Set up WANs/LANs in the field utilizing radios and satellite terminals for connectivity.