Tim Wilbourn Email & Phone Number

Denver, Colorado, United States

As SVP of Support and Customer Success involves directing all facets of customer interaction at Crexendo to ensure the highest levels of customer satisfaction and engagement are achieved across all Crexendo divisions.Crexendo Inc., is a full-service cloud communications provider that delivers critical voice and data communication services to provide enterprise-class cloud solutions to any size business. Crexendo is comprised of industry-leading engineering, sales, marketing, and support professionals that design, sell, service, and support our award-winning, patented technology that enhances business productivity and efficiency at reduced costs.

Denver, Colorado, United States

Last Mile Consulting is a dynamic firm dedicated to driving tangible outcomes and empowering businesses to uncover their authentic customer service ethos. With a strategic approach tailored to each client's unique needs, Last Mile Consulting specializes in bridging the gap between aspirations and achievements, ensuring that companies not only meet but exceed their customer service goals. Renowned for its innovative methodologies and unwavering commitment to client success, Last Mile Consulting transforms visions into realities, ensuring that every interaction leaves a lasting impression.

Denver, Colorado, United States

I established and cultivated robust client relationships, providing strategic guidance to C-Suite leaders within six months. My initiatives resulted in a remarkable 95% client retention rate. By spearheading cross-functional teams, I ensured a consistent client experience, contributing to a 15% revenue growth in 2021.

Greater Denver Area

I collaborated with cross-functional teams to achieve 100% client satisfaction in 2020 and implemented initiatives that boosted customer retention and satisfaction within the first six months. By driving strategic client management, I achieved a record-high 95% client satisfaction and facilitated a notable 25% business growth while empowering C-level executives through advocacy.

Greater Denver Area

Achieved 30% increase in client retention by executing effective engagement strategies and building strong loyalty with key clients. I Transformed client retention rates by 25% through initiatives and programs that fostered a culture of growth and collaboration within the team in 2017. Reduced churn by 35% in 2016 by initiating and scaling the Customer Success Program for key enterprise clients.

Greater Denver Area

Denver, Co

Denver, Co

Best Buy - Arapahoe And Parker

• Successfully increased the selling skills of associates through TRUST and Sales Excellence certifications, and Performance Management Standards.• Transformed client relations by implementing comprehensive engagement strategies, resulting in increased client retention rates by 15%.

• Successfully increased year-over-year revenue by 12% in 2005 and 10% in 2006, through effective management and implementation of strategic initiatives.• Reduced inventory waste of fresh products by $3600 per month in the first six months of the position, by implementing new inventory management strategies.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Pi Kappa Phi

Undergraduate, Management / Marketing

Activities and Societies: Texas Merit Scholar, FBLA, Pi Kappa PhiMajored in Business Managment

3.2

Activities and Societies: Varsity Soccer, FCA, Young Life

Education record

Activities and Societies: Pi Kappa Phi Fraternity