- Participated in on-call rotations to provide crisis response to approximately 500 students on campus.- Acted as a liaison between residents and campus resources, provided information and referrals to support services such as counseling, academic support, and health services.- Facilitated connections and networking opportunities among residents, helping them create meaningful connections within the community.- Fostered an inclusive and welcoming environment that celebrated diversity and embraced residents from various cultural backgrounds, identities, and perspectives.- Participated in regular meetings, training sessions, and professional development activities to enhance job performance and professional skills.- Utilized strategic planning efforts to enhance the resident experience and achieve departmental goals.

- Oversaw Summer Assistant I's, ensuring their adherence to protocols and providing guidance and support as needed.- Managed office shifts in the Summer Programs Office, contributing to the efficient operation of administrative tasks.- Maintained 24/7 availability via department-provided cell phone during on-call rotation periods, ensuring timely response to any issues.- Operated designated check-in and check-out areas on campus, ensuring a seamless experience for incoming and outgoing groups.

- Responded promptly to guest inquiries, requests, and concerns, providing helpful assistance throughout their stay.- Collaborated with fellow conference aides and staff members to coordinate logistics, share responsibilities, and ensure the success of conference operations.- Participated in weekly 24/7 on-call rotations to provide support to camps, conferences, and groups.- Assisted guests with check-in and check-out procedures, ensuring a smooth and efficient process.- Worked cooperatively with other campus departments and external vendors to coordinate services and resources for conference attendees.

- Supervised and directed the work of Starbucks baristas during assigned shifts, ensuring adherence to Starbucks standards and policies.- Lead by example in providing high-quality beverages, food items, and services to customers, maintaining Starbucks’ reputation of excellence.- Oversaw cash handling procedures to maintain financial integrity.- Coordinated shift changes, breaks, and meal periods to ensure adequate coverage and efficient operation of thestore during all hours of operation.- Trained team members on promotional campaigns, new products, and upselling techniques to maximize salesopportunities and customer satisfaction.

As a Barista at Starbucks, I played a pivotal role in creating a positive and memorable experience for customers. Some of my responsibilities included:- Ensuring a high level of customer satisfaction/service by providing personalized service.- Assisting customers in making informed choices by sharing product information.- Working collaboratively with team members to ensure smooth peak hours.