Portrait Innovations Corporate Headquarters provides operational support to all its studios along with software development and support, network management and troubleshooting. Key Responsibilities:• Provided server troubleshooting for studios nationwide via remote desktop across the network • Second-level escalation for Helpdesk; provided troubleshooting for approximately 220 stores; rewrite .xml files that were not generated correctly by the software to ensure accurate… Show more Portrait Innovations Corporate Headquarters provides operational support to all its studios along with software development and support, network management and troubleshooting. Key Responsibilities:• Provided server troubleshooting for studios nationwide via remote desktop across the network • Second-level escalation for Helpdesk; provided troubleshooting for approximately 220 stores; rewrite .xml files that were not generated correctly by the software to ensure accurate customer orders• Mobile support with wireless technologies (mobile devices/browsers/email, specifically iPhone, some Blackberry).• Tested updates to company’s Photography Sales Software version 1.48-1.59 and Indigo 2.60-2.73 on a monthly roll out schedule, provide test cases, document and report errors and defects• Tested company’s rewrite of the Photography Sales Software Indigo 2.60. New software includes integration of Apache Tomcat, MySQL, POS Database, Indigo• Serviced returned PC’s from the field; diagnosed and replaced defected hardware, reformatted to fix issue(s), updated all firmware, services, and custom software for reintroduction into the field Show less

Portrait Innovations is a digital photography studio with 220 retail locations nationwide. Photographing and selling portrait packages to customers per appointment.Key Responsibilities:• Successfully managed studio operations with 12 employees; coordinated, scheduled and oversaw all studio operations servicing 400 to 600 appointments per week • Provided operational support and training to 3 additional Charlotte based studios• Exceeded budgeted studio sales and YTD… Show more Portrait Innovations is a digital photography studio with 220 retail locations nationwide. Photographing and selling portrait packages to customers per appointment.Key Responsibilities:• Successfully managed studio operations with 12 employees; coordinated, scheduled and oversaw all studio operations servicing 400 to 600 appointments per week • Provided operational support and training to 3 additional Charlotte based studios• Exceeded budgeted studio sales and YTD comparative goals by maintaining a sales average of $115.00 per appointment• Ensured excellent customer service for repeat business and word of mouth advertising to increase customer volume• Created individual and team performance goals for each employee to ensure success and to maximize employee bonus potential • Assisted Corporate Training Center in training new-hire employees on sales and photography best practices to maximize sales potential per appointment for stores nationwide Show less

Setup store (Northlake) for grand opening. Designed and arranged Extreme Sports area visual presentation. Set up displays (planograms) for Footwear and Extreme Sports departments. Oversaw employee breaks, price changes, problem resolution and general merchandizing. Interface with customers generated add on sales.

Executed inventory and price control for incoming and outgoing store products. Calculated the weekly shortages and excesses of products and filed shipping paperwork. Unload truck shipments of inventory; restock depleted merchandise through out the store. Certified in forklift usage and safety.