Todd Brown Email & Phone Number

Franklin, Tennessee, United States

Nashville, Tennessee, United States

Directed the strategy for HR solutions, managing a team of 8-12 team members across the US and the Philippines. The primary goal of the function was to be deeply embedded in the business and HR to identify opportunities for this team to take over manual processes, automate solutions (where possible), identify process improvements/cost savings, and making work simpler for the business. Managerial responsibilities included interviewing, hiring, onboarding, training, and assessing team members… Show more Directed the strategy for HR solutions, managing a team of 8-12 team members across the US and the Philippines. The primary goal of the function was to be deeply embedded in the business and HR to identify opportunities for this team to take over manual processes, automate solutions (where possible), identify process improvements/cost savings, and making work simpler for the business. Managerial responsibilities included interviewing, hiring, onboarding, training, and assessing team members based on their performance. Team also handled all back office processing including payroll (off-cycle pay requests, missing bonuses, payroll submissions), managing supervisory organizations in Workday, talent attraction invoicing, Compassion Forward (Asurion’s philanthropic arm) inquiries, and managing the employee experience time off (EXTO) process approval for front line team members. Also directed the strategy for the Veterans Service Group, an Employee Resource Group, serving as both President & Vice President. Developed partnerships with Operation Stand Down Tennessee, Lone Survivor Foundation, Operation Gratitude, Toys for Tots, Hire Heroes USA, and the Nashville Rescue Mission. Helped project manage large scale events for Veteran’s Day bringing in guest speakers such as Marcus Luttrell, Marjorie Eastman, and Vernice "Flygirl" Armour, which were all attended by hundreds of team members. • Inducted into the Company’s Human Resources Hall of Fame in 2020 as a member of the Asurion COVID Response Team for helping to establish a weekend hotline that received thousands of calls to document employee Covid cases, inform employee on next steps, and engaging facilities/operations for remediation. • Developed an offshore strategy for multiple processes, which reduced cost per transaction by 12% and increased productivity by 40%.• Built out career progression mapping for all roles within the HR Solutions organization.• Promoted to Manager II in June 2021. Show less

Nashville, Tennessee, United States

Directed the strategy for risk mitigation, working closely with the legal teams and operations for the quick resolution of employee concerns and workplace issues. Partnered with HR, legal, and Business leaders on sensitive, high-level investigations and employee escalations. Indirectly managed 4 team members who delivered a "white glove experience" to all business partners and employees. Coordinated the Company’s E3 Escalation Process bringing compassionate resolution to employee impacting… Show more Directed the strategy for risk mitigation, working closely with the legal teams and operations for the quick resolution of employee concerns and workplace issues. Partnered with HR, legal, and Business leaders on sensitive, high-level investigations and employee escalations. Indirectly managed 4 team members who delivered a "white glove experience" to all business partners and employees. Coordinated the Company’s E3 Escalation Process bringing compassionate resolution to employee impacting events such as natural disasters and large scale pay issues. Contributed to multiple enterprise-wide impacting workstreams such as: Canadian Vacation Policy, Internal Fraud Repayment/Collections Project, and US Paid Sick Leave Policy. Successfully resolved the Company’s first NLRB charge as well as 3 State Department of Labor audits. Routinely trained peers, management, and business partners on HR/ER related topics such as ADA, FMLA, EEOC and Union Avoidance. Assisted with moving some systems of record from HR Acuity to Workday. • Identified an employment risk in Arizona based on a new law that was about to be implemented; brought together the right stakeholders (legal, operations, timekeeping, payroll, and work force) to quickly develop new processes, policies, and codes for law compliance.• Project Manager for the creation and implementation of the Company’s electronic disciplinary action process for the North American population.• Partnered with legal business partners to streamline and improve the response process for all EEOC charges.• Developed and delivered “Professionalism in the Workplace” training to various client groups.• Leveraged employee relations data to identify trends and work with operations on remediation.• Promoted to Employee Relations Consultant II after 3 years. Show less

Nashville, Tennessee, United States

Provided consultation and program ownership for HR compliance, FMLA, ADA, DHS/USCIS requirements, unemployment, VOE, and employee benefits. Directed cross-functional efforts to develop, implement, and promote the HR Shared Services (HRSS) initiative. Managed vendor relationships and HR related systems to ensure an automated, agile, and user-friendly HRSS environment for transactional volume. • Served as the Lead Administrator for the company’s I-9 compliance and global immigration… Show more Provided consultation and program ownership for HR compliance, FMLA, ADA, DHS/USCIS requirements, unemployment, VOE, and employee benefits. Directed cross-functional efforts to develop, implement, and promote the HR Shared Services (HRSS) initiative. Managed vendor relationships and HR related systems to ensure an automated, agile, and user-friendly HRSS environment for transactional volume. • Served as the Lead Administrator for the company’s I-9 compliance and global immigration processes and initiatives. Show less

Nashville, Tennessee, United States

Offered counsel and advice to management on implementing strategies to maximize humancapital productivity. Collaborated with management to establish performance objectives andjob design. Trained, coached, and facilitated classroom training on HR policies/procedures,relevant employment laws, and government regulations. Fielded employee issues andconcerns, conducted investigations, and resolved employee disputes within the company’sformal Employment Dispute Resolution program.… Show more Offered counsel and advice to management on implementing strategies to maximize humancapital productivity. Collaborated with management to establish performance objectives andjob design. Trained, coached, and facilitated classroom training on HR policies/procedures,relevant employment laws, and government regulations. Fielded employee issues andconcerns, conducted investigations, and resolved employee disputes within the company’sformal Employment Dispute Resolution program. Provided expertise in strategydevelopment and execution, planning, and facilitation of HR efforts with a goal of creating asafe and discriminatory/harassment free work environment.• Played an instrumental role in the implementation of performance counseling andother progressive discipline techniques.• Selected to serve as a change-agent by implementing new policies/procedures toprotect the company and/or employees and achieve objectives. Show less

Nashville, Tennessee, United States

Directed the tuition reimbursement program for 850+ employees and orchestrated all facets of educational development and personal computing (PC) training company-wide. Performed new hire orientations and controlled all administrative functions for the Learning Resources department. Facilitated training classes for management and entry-level staff in a classroom setting using teaching aids and adult learning concepts.• Consulted, created, and delivered training initiatives for various… Show more Directed the tuition reimbursement program for 850+ employees and orchestrated all facets of educational development and personal computing (PC) training company-wide. Performed new hire orientations and controlled all administrative functions for the Learning Resources department. Facilitated training classes for management and entry-level staff in a classroom setting using teaching aids and adult learning concepts.• Consulted, created, and delivered training initiatives for various departments, as well as assisted HR with Employee Relations Field Training as requested. Show less

Nashville, Tennessee, United States

Analyzed departmental training needs and designed, developed, and implemented training programs and materials for multiple departments. Evaluated training effectiveness per training initiative. Created and conducted new hire orientations.• Selected to assist Human Resources with various projects.

Ba, Management & Human Relations

Activities and Societies: Cum Laude

Certificate, Human Resources Management