Todd Goetsch Email & Phone Number

Santa Clara, California, Us

Plano, Texas, Us

Responsible for Account Management and Customer Success at TTS-US, specifically focused on Connected business at Toyota Motor North America (TMNA), including Connected Technologies and Toyota Connected North America (TCNA). More recently became responsible for our Microsoft licensing business with all of the Toyota Group companies in North America.

San Jose, California, Us

Orchestrate technology sales for NetApp to Toyota Group, the largest automotive manufacturer in the world. Oversee a portfolio of data storage, data management, and cloud operations products and services. Manage performance and guide an international account team to ensure alignment with business goals and strengthen relationships with new and existing clients. Advise executives across Toyota Group on the impact of technologies on business and next-generation solutions to meet their objectives. Develop new client relationships and deliver accelerated growth leveraging eco-system partnerships at AWS, Microsoft, NVIDIA, and other technology partners. • Grew revenue by 34.7% (achieving $13.5M, or more than 110% of target) during my first year in the role. • Pivoted to cloud solutions as spending patterns changed, growing our cloud business ARR by an average of 31% each quarter, from under $80K to nearly $800K in 10 quarters.

Durham, North Carolina, Us

Shinkawa Electric’s condition monitoring products are designed to help industrial and manufacturing companies reliably and cost effectively monitor the health of their rotating equipment.Defined and delivered company vision and strategy for all US operations, including all P&L. Increased customer satisfaction through improved customer support and accounting processes. Expanded sales channel through sales team development and acquisition of new OEM partners. Managed 15-person team, while effectively integrating talent and cultures from both SEC of America and Flare Labs. Leveraged Shinkawa’s industry reputation and our team’s sheer determination to facilitate business growth, key partnerships, and overall company success.• Increased top-line revenue by over 60% over three years, from $2.7M to $4.1M.• Streamlined business operations through hands-on analysis of operations, expenses, R&D, and support; returned the company to profitability for the first time in years.• Relished the opportunity to touch all aspects of the business: sales, support, accounting, operations, engineering, testing, procurement, etc.

San Jose, California, Us

Key account team member focused on nurturing the health of the Toyota Group global account through client advocacy.Through frequent communication, strategic planning, developing executive level relationships, and frequent customer visits, we met our aggressive goal to grow sales to this key customer by over 66% year over year!

San Jose, California, Us

Managed a team of Support Account Managers (SAMs) who were focused on customers in Canada and the Northeastern US. Also launched and managed a team of System Integrator Support Account Managers (SI SAMs) who worked with NetApp's Global Systems Integrator partners.In addition to managing the growth and development of my team that was spread between the US, Canada, and India, I also supported my peers on the NetApp SAM team in Japan, because of my language skills and experience with channel business in that country.

San Jose, California, Us

As a Technical Global Advisor, I provided proactive, preventative, personalized support for a number of NetApp's largest strategic Global System Integrator and US Public Sector accounts. In addition, I was on-call 24x7 to help manage any high priority issues (system outages or other critical cases) for my customer's global installed base.

San Jose, California, Us

Provided technical support for customers using our storage systems in Unix (NFS), Windows (CIFS), and SAN (FC and iSCSI) environments. Worked 3rd shift providing support for international customers across APAC and EMEA.

I was hired by NSI Software (later renamed to Double-Take, now part of Carbonite) to help bridge the language gap with our reseller partner in Japan. I translated all incoming technical questions from the partner engineers in Japan, and assisted with the responses from our English-speaking technical support engineers. I also interpreted for conference calls and hosted the Japanese partner engineers during annual visits to Indianapolis.In addition to supporting our work in Japan, I worked as a Software Quality Assurance tester, focused primarily on our maintenance releases (hot fixes and service packs). In that role, I was also able to gain hands-on experience with Windows server configuration, networking, and general troubleshooting of IT issues.

Anderson, Indiana, Us

Provided onsite bilingual IT support for all of our resident Japanese staff (approximately 20 individuals at all levels of the company).As an application developer, I created a VB application to track cell phone usage/costs for all of our Japanese staff members. I also led the initial design and development for our new production tracking database system.

Anderson, Indiana, Us

- Controlled, updated, and distributed technical specifications for the electronics manufacturing division of KIPT.- Worked directly with our Product Engineering group in Japan and our counterparts at Honda of America on new models, design changes, and quality issues.- Designed and implemented an automated Japan/U.S. parts cross-reference database system, which cut the time required to create domestic versions of new model parts lists from a number of days to a few hours.- Translated technical specifications and drawings from Japanese to English and communicated with Japanese co-workers daily in Japanese.- The electronics work at KIPT was shifted to our new sister company Keihin Carolina System Technologies (KCST) in Tarboro, NC in late 2000, so I was forced to move into our IT department.

- As the only bilingual at this stamping, welding, painting, and assembly facility, I was able to experience all aspects of the business. - Translated part drawings, faxes, sales documents, and other technical documents from Japanese to English.- Worked directly with the Plant Manager and President on a daily basis; also visited customers (Mitsubishi, Mazda, etc.) to interpret for sales and product engineering meetings.- Simultaneous and/or consecutive interpretation of all internal meetings, covering everything from accounting and human resource issues to sales and engineering discussions.

Bs, Computer Technology, Minor In Japanese

Certificate Of Professional Development, Sales Leadership Unleashed