Todd Nowlan, Pmp, Csm Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

Export Development Canada• Planned, executed, and finalized several cross-functional projects according to strictdeadlines and budget; this included acquiring resources and coordinating the effortsof team members and third-party contractors / consultants in order to deliver projectsaccording to plan and customer expectations• Defined project objectives and oversaw quality control throughout project life cycle,including the tracking of key project milestones and… Show more Export Development Canada• Planned, executed, and finalized several cross-functional projects according to strictdeadlines and budget; this included acquiring resources and coordinating the effortsof team members and third-party contractors / consultants in order to deliver projectsaccording to plan and customer expectations• Defined project objectives and oversaw quality control throughout project life cycle,including the tracking of key project milestones and providing status reporting tonecessary stakeholders• Responsibility for creating and adjusting project plans and/or resources to meet theneeds of customers and coordinated communication with all areas of the enterprisethat impacted the scope, budget, timeline, risk and resources of the work effort beingmanaged• Project work primarily focused on providing business solutions within Sharepointinfrastructure, managing system analysts, solutions architects, business analysts,and testers; projects included Business Transaction records management, Intranetenhancements, Integrated Library System, and Database reportingEnvironment: Microsoft SharePoint, 3rd party vendor products; Microsoft Project,Project Server, Excel, Powerpoint, and Word. Show less

Office of the Superintendent of Financial Institutions• Managed and coordinated the development / implementation of priority andoperational projects/programs, with multiple work streams, for the InfrastructureTechnology Services department at OSFI; worked closely with development teams,architects, and infrastructure teams to plan and manage projects• Tasks included liaising with OSFI stakeholders and third party consultants to manageand coordinate project… Show more Office of the Superintendent of Financial Institutions• Managed and coordinated the development / implementation of priority andoperational projects/programs, with multiple work streams, for the InfrastructureTechnology Services department at OSFI; worked closely with development teams,architects, and infrastructure teams to plan and manage projects• Tasks included liaising with OSFI stakeholders and third party consultants to manageand coordinate project implementation activities and deliverables, managing allaspects of projects/programs using OSFI’s Project Management Methodology, ie.identified tasks and deliverables, resource requirements, budget requirements, andproject/program governance structures; reported to Infrastructure management teamon deliverables status and managed project work stream dependencies; managedcompletion of tasks and deliverables to ensure business and technical objectiveswere met; managed changes to the scope of the projects using OSFI’s ChangeManagement processes and tools• Responsible for the successful management and achievement of the following projectinitiatives: SharePoint Internet Renewal (external web presence), SharePointEDRMS, Correspondence & Enquiry SharePoint web application, BusinessIntelligence Renewal, Corporate Systems Renewal (SAP)• Leading IT infrastructure teams supporting internet renewal initiatives within theorganization; scope of responsibilities include SharePoint web services, systemarchitecture, SQL database administration, virtual server configurationEnvironment: Microsoft SharePoint, Microsoft SQL; extensive use of Excel, Project,Powerpoint, and Word Show less

• Led cross-functional teams in the development and delivery of ecommerce software applications projects; feature development for a major commerce platform; set project scope, priorities, deadlines and deliverable schedules, documented issues, monitored team progress (hourly burndowns), analyzed compliance requirements, performed risk analysis, and tracked project change requests; coordinated with services projects driving system implementation through to project closure; managed projects… Show more • Led cross-functional teams in the development and delivery of ecommerce software applications projects; feature development for a major commerce platform; set project scope, priorities, deadlines and deliverable schedules, documented issues, monitored team progress (hourly burndowns), analyzed compliance requirements, performed risk analysis, and tracked project change requests; coordinated with services projects driving system implementation through to project closure; managed projects during the development, implementation and operations startup by ensuring that resources were made available and that the projects were developed and fully operational within previously agreed time, cost and performance parameters; responsibility for the development of next generation ecommerce product solutions• Acted as Agile Scrum Master and Project Manager day-to-day for individual projects and management teams, daily scrums, operations, communications to clients; developed and maintained Work Breakdown Structures (WBS), produced appropriate reports and identified scheduling and/or dependency issues; conducted and provide critical path analysis; drove schedule co-ordination efforts with internal and external project stakeholders• Analyzed existing processes used in the product group, developed, and implemented process improvement recommendations to streamline processes following the Initiating & Planning / Executing / Monitoring & Controlling / Closing process cycle advocated by the Project Management Institute (PMI); designed and deployed new Sharepoint sites for documenting and tracking project collateralEnvironment: .NET / Team Foundation Server (TFS), Sharepoint, SQL, BizTalk Server; Excel, Project, Powerpoint, Word, TFS Show less

• Worked as a member of the CIO office for Knowledge Services organization; provided analytical and strategic-planning in collaboration with other senior managers in order to define and articulate business transition strategies; reported progress of the projects on an ongoing basis and at scheduled points in the life cycle; met in conference with stakeholders and other project managers and stated problems in a form capable of being solved; prepared plans, charts, tables and diagrams to assist… Show more • Worked as a member of the CIO office for Knowledge Services organization; provided analytical and strategic-planning in collaboration with other senior managers in order to define and articulate business transition strategies; reported progress of the projects on an ongoing basis and at scheduled points in the life cycle; met in conference with stakeholders and other project managers and stated problems in a form capable of being solved; prepared plans, charts, tables and diagrams to assist in analyzing or displaying problems; worked with a variety of project management tools• Developed strategies to divide business data in multiple content repositories into separate product lines to support the divestiture of several lines of business• Provided content management and XML authoring application support to businesses transitioning to new companies; facilitated discussions and consensus among various project stakeholders such as analysts, application programmers and clients; providing knowledge transfer to equivalent technical leads in the buying companies• Managed / supported tools environment for creating and publishing documentation and training information globally; internet portal delivery containing up to 6 million pages of technical documentation and training for several large telecom equipment providersEnvironment: Learning Content Management System LCMS (Outstart), Document Content Management System CMS (Documentum), Arbortext, XML, Broadvision portal Show less

• Supporting several hundred technical writers and training developers creating and publishing information products to Nortel customers. • Analyzed process requirements, developed use cases for functional and system requirements; performed functional configuration and maintenance of enterprise content management systems based on changing operational and business needs; managed analysis and developed strategies for upgrading existings systems• Facilitated change management process for… Show more • Supporting several hundred technical writers and training developers creating and publishing information products to Nortel customers. • Analyzed process requirements, developed use cases for functional and system requirements; performed functional configuration and maintenance of enterprise content management systems based on changing operational and business needs; managed analysis and developed strategies for upgrading existings systems• Facilitated change management process for user community and design primes• Contributed to Lean Six Sigma projects as a Green Belt specialist, part of the 150 certified Green Belts at Nortel; Lean Six Sigma programs at Nortel provided $85 million in savings• Tools domains include Learning Content Management System (Outstart), Document Content Management, Internet and DVD publishing, web training exams, certification, and sales training. Show less

• Managed a team of process support specialists supporting a global user community of 400 technical writers and training developers; defined and documented the objectives for the projects; determined the composition, roles and responsibilities and terms of reference for the project teams; set project timelines, milestones and deadlines; coordinated work with cross-functional team leaders, monitoring and reporting on project status; assigned tasks to staff consultants and supervised work•… Show more • Managed a team of process support specialists supporting a global user community of 400 technical writers and training developers; defined and documented the objectives for the projects; determined the composition, roles and responsibilities and terms of reference for the project teams; set project timelines, milestones and deadlines; coordinated work with cross-functional team leaders, monitoring and reporting on project status; assigned tasks to staff consultants and supervised work• Managed communications to users and sponsors; managed and monitored project budgets and expenditures; advised senior management on strategies, developed project specifications, technical design and requirements for and led teams to successfully develop and implement improvements to XML-based content management systems; system implementation included documentation and training to users; content management system supported cross-product sharing and reuse of information for over 500 products and several thousand XML documents composed of 5 million data objects; results and experience of this implementation was shared with industry experts via podcast: "Benefits of XML and single-sourcing" hosted by Single-Sourcing Solutions Inc.• Managed coordination of IT applications development projects, from planning through implementation; collaborated with IT architecture and program management on enterprise content management strategies -- XML authoring to web portal publishing with DTDs and metadata; installed and configured software upgrades, managed new software deployments and server upgrades; maintained relationships with COTS vendor support• Recognized as a top contributor to the organization.Environment: DTD,Documentum 4,Arbortext Editor/Styler/Dynamic Link Manager,XML,DTD,DITA,Clarify,PDF,HTML,XSL,FOSIPodcast:http://blog.single-sourcing.com/2010/08/podcast-posted-todd-nowlan-%E2%80%9Cbenefits-of-xml-and-single-sourcing%E2%80%9D/ Show less

• Derived technical requirements for implementing a $9 million global XML-based content management system; researched requirements across multiple organizations, built consensus with business stakeholders on requirements for several content types delivered to Nortel customers; analyzed and defined systems, functions, business process, and user needs; formulated statements of problems; established procedures for the development and implementation of significant, new or modified project elements… Show more • Derived technical requirements for implementing a $9 million global XML-based content management system; researched requirements across multiple organizations, built consensus with business stakeholders on requirements for several content types delivered to Nortel customers; analyzed and defined systems, functions, business process, and user needs; formulated statements of problems; established procedures for the development and implementation of significant, new or modified project elements to solve these problems, and obtained approvals• Planned the activities of a system implementation team within scheduled time and cost parameters; in conjunction with IT technical staff evaluated proposed computer applications to determine technical, operational and economic feasibility, and design and tested systems to ensure that the objectives of the system were met and that the outputs produced were in accordance with client requirements• Monitor the design, implementation and operations start-up of the proposed system against established goals, objectives, milestones, and key performance indicators• Created documentation policies, procedures, workflows and user guides; led DTD requirements gathering, design, and development• Managed multiple vendor relationships to develop applications• Developed User Acceptance Test (UAT) plans, led UAT sessions with user community for authoring, content management, and delivery, leading to the successful implemention of a global system; researched transactional issues, identified root causes and drove resolutionsEnvironment: Documentum 4, Arbortext Editor, Arbortext Styler, Arbortext Dynamic Link Manager, XML, DTD, DITA; Edit, PDF, HTML stylesheets in XSL, FOSI, Arbortext Styler Show less

• Developed a business case to evolve authoring, content management, and delivery tools to XML for the purposes of reducing the diverse number of tools and processes used for developing Nortel product information down a single solution, providing cost efficiencies and enhancing user productivity; specified the general requirements of the system, developed broad system alternatives and identified their administrative, economic and technical feasibility and practicality as well as associated… Show more • Developed a business case to evolve authoring, content management, and delivery tools to XML for the purposes of reducing the diverse number of tools and processes used for developing Nortel product information down a single solution, providing cost efficiencies and enhancing user productivity; specified the general requirements of the system, developed broad system alternatives and identified their administrative, economic and technical feasibility and practicality as well as associated policy and organizational change requirements; analyzed and evaluated each alternative based on make/buy, impact and cost/benefit considerations, and proposed, justified, planned and costed the implementation of the selected alternative; produced overall plan and obtained approval of preliminary analysis leading to eventual strategic approval from senior executive to proceed with the proposal• Collaborated with information architecture primes to develop plans for and implement consistent structured authoring across global training and documentation teams; collaborated with stakeholders to ensure architecture aligned with business requirements• Collaborated with corporate initiatives to implement common toolset for training and documentation organizations which included investigations of XML and web technologies for authoring and publishing; ensured that uniform enterprise wide process standards were maintainedEnvironment: XML, HTML, DTD, Arbortext, Documentum, Enigma, Broadvision Show less

• Managed multi-disciplinary team responsible for document publishing and tools support for eighty writers• Managed the daily operations of the support services, including managing staff, hiring, training, scheduling work assignments, and conducting evaluations; monitored response times, evaluated user satisfaction levels and made recommendations for improvement• In collaboration with IT management team, evaluated and managed technical support systems hardware and software and made… Show more • Managed multi-disciplinary team responsible for document publishing and tools support for eighty writers• Managed the daily operations of the support services, including managing staff, hiring, training, scheduling work assignments, and conducting evaluations; monitored response times, evaluated user satisfaction levels and made recommendations for improvement• In collaboration with IT management team, evaluated and managed technical support systems hardware and software and made recommendations regarding upgrades or changes negotiated, wrote, and reported on internal service level agreement metrics• Resource management duties: staffing, budgeting, metrics, evaluating performance and compensation, setting objectives, strategic planning, managing projects, coaching/mentoring staff, notice/layoffsEnvironment: FrameMaker+SGML authoring, Adobe Illustrator, PC/Unix environment, LAN networks, DHTML, Microsoft FrontPage Show less

• Led a tools support team focused on maximizing productivity of the user community by evaluating key processes and developing tools enhancements; led the team in the design, development, coding, testing and debugging of applications• Duties involved directing and motivating coworkers and working closely with other managers while multitasking and prioritizing resource needs• Coordinated the effective use of the development team’s time and ensured efficient communication between team… Show more • Led a tools support team focused on maximizing productivity of the user community by evaluating key processes and developing tools enhancements; led the team in the design, development, coding, testing and debugging of applications• Duties involved directing and motivating coworkers and working closely with other managers while multitasking and prioritizing resource needs• Coordinated the effective use of the development team’s time and ensured efficient communication between team members and other IT functional areas; provided feedback and suggestions for process and product improvement; acted as a technical mentor and advisor for the development team• Initiatives included: developing a web-enabled support request system that automatically routed support issues to primes, collected metrics, and generated reports; coordinating maintenance and troubleshooting activities of Sun UNIX compute environment hosting PC xterm clients; developing and implementing a strategy to transition legacy UNIX desktop equipment to PCs; developing a multimedia training program for staff use of compute/software resources and service request trackingEnvironment: Sun UNIX computer environment hosting PC xterm clients, FrameMaker+SGML authoring, Adobe Illustrator, Adobe Acrobat, LAN networks, FileMaker Pro, DHTML, Javascript, Java, PERL, Microsoft FrontPage Show less

• Researched and wrote end-user documentation and training courses for telecom products• Determined documentation requirements and made plans for meeting them; assessed the audience for required documents/manuals through usability testing; gathered information concerning the features and functions provided by the developers; documented the specifications, design, features and operations of products • Wrote and edited user manuals, help systems and other technical documents; designed… Show more • Researched and wrote end-user documentation and training courses for telecom products• Determined documentation requirements and made plans for meeting them; assessed the audience for required documents/manuals through usability testing; gathered information concerning the features and functions provided by the developers; documented the specifications, design, features and operations of products • Wrote and edited user manuals, help systems and other technical documents; designed layouts and formatted documents using word-processing, desk-top publishing and graphics software packages to produce final camera-ready copy; prepared and coordinated the preparation of required illustrations and diagrams• Interviewed applications developers and other technical resource personnel to ensure the accuracy of all information presented• Tested and designed user interface elements for a proprietary online help system; provided technical support and training to staff using FrameMaker; developed authoring utilities in PERL, HTML, and Unix scripts• Developed process documentation in support of ISO 9001 certification for the organizationEnvironment: Sun UNIX computer environment hosting xterm clients, FrameMaker+SGML authoring, Adobe Acrobat, LAN networks, X-Windows OS, ProStar, PERL, HTML, Unix scripts Show less

• Various contract positions in public and private industry• Interleaf/FrameMaker document conversions, desktop publishing support, reports development, and technical writing in the telecom industryEnvironment: UNIX and PC compute environments, Crystal Reports, Interleaf authoring

Bachelor’S Degree Program, Computer Systems Engineering

• Engineering and software design courses in systems analysis and design, computing theories, real-time programming, relational database.

Certified Lean Six Sigma Green Belt

DMAIC, DMADV, PMCS

Managing Projects