Todd Nowlan, Pmp, Csm Email & Phone Number

Ottawa, Canada Area

Ottawa, Canada Area

• Export Development Canada
• Planned, executed, and finalized several cross-functional projects according to strictdeadlines and budget; this included acquiring resources and coordinating the effortsof team members and third-party contractors /.
• Defined project objectives and oversaw quality control throughout project life cycle,including the tracking of key project milestones and… Show more Export Development Canada
• Defined project objectives and oversaw quality control throughout project life cycle,including the tracking of key project milestones and providing status reporting tonecessary stakeholders
• Responsibility for creating and adjusting project plans and/or resources to meet theneeds of customers and coordinated communication with all areas of the enterprisethat impacted the scope, budget, timeline, risk and.
• Project work primarily focused on providing business solutions within Sharepointinfrastructure, managing system analysts, solutions architects, business analysts,and testers; projects included Business Transaction.

• Office of the Superintendent of Financial Institutions
• Managed and coordinated the development / implementation of priority andoperational projects/programs, with multiple work streams, for the InfrastructureTechnology Services department at OSFI; worked closely with.
• Tasks included liaising with OSFI stakeholders and third party consultants to manageand coordinate project… Show more Office of the Superintendent of Financial Institutions
• Tasks included liaising with OSFI stakeholders and third party consultants to manageand coordinate project implementation activities and deliverables, managing allaspects of projects/programs using OSFI’s Project.
• Responsible for the successful management and achievement of the following projectinitiatives: SharePoint Internet Renewal (external web presence), SharePointEDRMS, Correspondence & Enquiry SharePoint web application.
• Leading IT infrastructure teams supporting internet renewal initiatives within theorganization; scope of responsibilities include SharePoint web services, systemarchitecture, SQL database administration, virtual server.

• Led cross-functional teams in the development and delivery of ecommerce software applications projects; feature development for a major commerce platform; set project scope, priorities, deadlines and deliverable.
• Led cross-functional teams in the development and delivery of ecommerce software applications projects; feature development for a major commerce platform; set project scope, priorities, deadlines and deliverable.
• Acted as Agile Scrum Master and Project Manager day-to-day for individual projects and management teams, daily scrums, operations, communications to clients; developed and maintained Work Breakdown Structures (WBS).
• Analyzed existing processes used in the product group, developed, and implemented process improvement recommendations to streamline processes following the Initiating & Planning / Executing / Monitoring & Controlling /.

• Worked as a member of the CIO office for Knowledge Services organization; provided analytical and strategic-planning in collaboration with other senior managers in order to define and articulate business transition.
• Worked as a member of the CIO office for Knowledge Services organization; provided analytical and strategic-planning in collaboration with other senior managers in order to define and articulate business transition.
• Developed strategies to divide business data in multiple content repositories into separate product lines to support the divestiture of several lines of business
• Provided content management and XML authoring application support to businesses transitioning to new companies; facilitated discussions and consensus among various project stakeholders such as analysts, application.
• Managed / supported tools environment for creating and publishing documentation and training information globally; internet portal delivery containing up to 6 million pages of technical documentation and training for.

• Supporting several hundred technical writers and training developers creating and publishing information products to Nortel customers.
• Analyzed process requirements, developed use cases for functional and system requirements; performed functional configuration and maintenance of enterprise content management systems based on changing operational and.
• Facilitated change management process for… Show more
• Facilitated change management process for user community and design primes
• Contributed to Lean Six Sigma projects as a Green Belt specialist, part of the 150 certified Green Belts at Nortel; Lean Six Sigma programs at Nortel provided $85 million in savings
• Tools domains include Learning Content Management System (Outstart), Document Content Management, Internet and DVD publishing, web training exams, certification, and sales training. Show less

• Managed a team of process support specialists supporting a global user community of 400 technical writers and training developers; defined and documented the objectives for the projects; determined the composition.
• … Show more
• Managed communications to users and sponsors; managed and monitored project budgets and expenditures; advised senior management on strategies, developed project specifications, technical design and requirements for and.
• Managed coordination of IT applications development projects, from planning through implementation; collaborated with IT architecture and program management on enterprise content management strategies -- XML authoring.
• Recognized as a top contributor to the organization.Environment: DTD,Documentum 4,Arbortext Editor/Styler/Dynamic Link Manager,XML,DTD,DITA,Clarify,PDF,HTML,XSL,FOSIPodcast:http://blog.single-sourcing.com/2010/08/podcas.

• Derived technical requirements for implementing a $9 million global XML-based content management system; researched requirements across multiple organizations, built consensus with business stakeholders on requirements.
• Derived technical requirements for implementing a $9 million global XML-based content management system; researched requirements across multiple organizations, built consensus with business stakeholders on requirements.
• Planned the activities of a system implementation team within scheduled time and cost parameters; in conjunction with IT technical staff evaluated proposed computer applications to determine technical, operational and.
• Monitor the design, implementation and operations start-up of the proposed system against established goals, objectives, milestones, and key performance indicators
• Created documentation policies, procedures, workflows and user guides; led DTD requirements gathering, design, and development
• Managed multiple vendor relationships to develop applications

• Developed a business case to evolve authoring, content management, and delivery tools to XML for the purposes of reducing the diverse number of tools and processes used for developing Nortel product information down a.
• Developed a business case to evolve authoring, content management, and delivery tools to XML for the purposes of reducing the diverse number of tools and processes used for developing Nortel product information down a.
• Collaborated with information architecture primes to develop plans for and implement consistent structured authoring across global training and documentation teams; collaborated with stakeholders to ensure architecture.
• Collaborated with corporate initiatives to implement common toolset for training and documentation organizations which included investigations of XML and web technologies for authoring and publishing; ensured that.

• Managed multi-disciplinary team responsible for document publishing and tools support for eighty writers
• Managed the daily operations of the support services, including managing staff, hiring, training, scheduling work assignments, and conducting evaluations; monitored response times, evaluated user satisfaction levels.
• In collaboration with IT management team, evaluated and managed technical support systems hardware and software and made… Show more
• In collaboration with IT management team, evaluated and managed technical support systems hardware and software and made recommendations regarding upgrades or changes negotiated, wrote, and reported on internal service.
• Resource management duties: staffing, budgeting, metrics, evaluating performance and compensation, setting objectives, strategic planning, managing projects, coaching/mentoring staff, notice/layoffsEnvironment.

• Led a tools support team focused on maximizing productivity of the user community by evaluating key processes and developing tools enhancements; led the team in the design, development, coding, testing and debugging of.
• Duties involved directing and motivating coworkers and working closely with other managers while multitasking and prioritizing resource needs
• Coordinated the effective use of the development team’s time and ensured efficient communication between team… Show more
• Coordinated the effective use of the development team’s time and ensured efficient communication between team members and other IT functional areas; provided feedback and suggestions for process and product.
• Initiatives included: developing a web-enabled support request system that automatically routed support issues to primes, collected metrics, and generated reports; coordinating maintenance and troubleshooting.

• Researched and wrote end-user documentation and training courses for telecom products
• Determined documentation requirements and made plans for meeting them; assessed the audience for required documents/manuals through usability testing; gathered information concerning the features and functions provided.
• Wrote and edited user manuals, help systems and other technical documents; designed… Show more
• Wrote and edited user manuals, help systems and other technical documents; designed layouts and formatted documents using word-processing, desk-top publishing and graphics software packages to produce final.
• Interviewed applications developers and other technical resource personnel to ensure the accuracy of all information presented
• Tested and designed user interface elements for a proprietary online help system; provided technical support and training to staff using FrameMaker; developed authoring utilities in PERL, HTML, and Unix scripts

• Various contract positions in public and private industry
• Interleaf/FrameMaker document conversions, desktop publishing support, reports development, and technical writing in the telecom industryEnvironment: UNIX and PC compute environments, Crystal Reports, Interleaf authoring

Bachelor’S Degree Program, Computer Systems Engineering

• Engineering and software design courses in systems analysis and design, computing theories, real-time programming, relational database.

Certified Lean Six Sigma Green Belt

DMAIC, DMADV, PMCS

Managing Projects