Todd Phillips Email & Phone Number

Manassas, VA, US

Virginia, United States

SuccessKPI is the only platform with Conversation Analytics, Speech & Text, Sentiment Analysis, Quality Monitoring and Automated Actions all in one place.

Virginia, United States

In this role, I will be working with with regional SCO Leaders and SCO Managers to gain a better understanding of their teams’ needs; identify gaps in technical sales readiness; propose solutions; adjust enablement strategies where needed, and to ensure successful field adoption. Additionally, I will work closely with the Partner Programs and Enablement.

Chantilly, VA

I am responsible for fostering and driving a culture of learning within the global sales organization and for supporting solution, product and skills focused sales & services training activities for Genesys. As a key member of the Global Sales & Service Operations Team, I am responsible for maximizing Account Executives, Solution Consultants, Services.

Vienna, VA

As a Training Manager, I am responsible for training initiatives globally with Genesys. This includes boot camps, certification programs, user guides, quick learning sessions,how to videos and e-learning.I have organized and delivered many training two-week boot camps for new hires as well. These boot camps are essential to the on-boarding of new sales.

Warrenton, VA

Provided daily training for Support Center team to meet efficiency and service standards Administrator of ConnectWise PSA software in charge of training, creation of procedures, and tracking of team development.Created and maintained project time lines for server and software upgrades.

Tucson, Arizona & Manhattan, New York

• Interviewed, trained, counseled, and terminated employees.
• Lead weekly training sessions with branch team to discuss and improve services.
• Implemented the transition of our center to include packing and shipping services to meet the deadline for Christmas because of a buyout from FedEx.
• Raised training compliance in the 54th & Broadway Branch from 17% to 96% within seven months of managing the business unit.

Miami, Florida

• Conceived and implemented highly effective classroom sessions and hands-on training encompassing customer service, sales processes and operational procedures.
• Traveled to ensure delivery of vendor, product, sales and customer service training across the Eastern half of the United States.
• Mentored and coached new District Managers on operational functions.

Manhattan, New York

• Oversaw all operations of fifteen Metro New York, Long Island, and New Jersey stores
• Performed extensive hiring, training, and maintained development of store management to exceed to the next level.
• Increased same store sales from prior year by 105% within three months of taking over district.

A.A.S., It Networking & Security Management., 3.9

High School Diploma

Activities and Societies: Future Business Leaders of America (FBLA) TRI-M Music Honor Society Spartan Singers (Elite Singing Group).