Tom Cooper Email & Phone Number

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Team lead for the Gaithersburg MD center, servicing over 350 clients. Manage all business activities, install and service breath alcohol test devices in client vehicles as a requirement of the Maryland Motor Vehicle Administration (MVA). Open and close the center, monitor and report all client failures logged by the device for the past month To the MVA. Inventory and supply control, client support and scheduling, field service replacing or repairing devices. Maintain petty cash for center… Show more Team lead for the Gaithersburg MD center, servicing over 350 clients. Manage all business activities, install and service breath alcohol test devices in client vehicles as a requirement of the Maryland Motor Vehicle Administration (MVA). Open and close the center, monitor and report all client failures logged by the device for the past month To the MVA. Inventory and supply control, client support and scheduling, field service replacing or repairing devices. Maintain petty cash for center. Collect and deposit client payments. Assist the Director of the National Highway Traffic Safety Administration; Impaired Driving and Occupant Protection Program prepare for Ignition Interlock presentations to the U.S. Congress. Show less

with the rank of Sergeant I was responsible for 27 different commercial properties and around 65 security guards ensuring functionality of all guards. Required to know all of the property security concerns and property access controls. As part of my duties I ensured that all guard reports were properly written and turned in to the office. I visited all open sites during all guard shifts. I responded to alarm calls at other sites and requested local law enforcement back up as necessary. I… Show more with the rank of Sergeant I was responsible for 27 different commercial properties and around 65 security guards ensuring functionality of all guards. Required to know all of the property security concerns and property access controls. As part of my duties I ensured that all guard reports were properly written and turned in to the office. I visited all open sites during all guard shifts. I responded to alarm calls at other sites and requested local law enforcement back up as necessary. I would respond to all property security concerns as reported to our dispatch by a guard and back up the guard and summon local law enforcement when required. Show less

I responded to client calls requesting implementation, administration, and management of specialized software applications. Designed Crystal Reports and Charts, implementation, report definition, and database connectivity. Test proprietary software to determine problem cause and report to vendor. On the IRS CI project I was task to build all related reports using Crystal Reports Version 10 to match existing customer report designs.

. Cooper was responsible for implementation, administration, and management of Network Servers, operating systems, and MS SQL Servers. Mr. Cooper was the lead for the one hundred and twenty (120) day proof of concept for the IRS LMSB DIG project. He was charged with installation and facilitation of all project related software. He determined database schemas and ensured required data retrieval. He was tasked to test DIG software and report bugs to the programmers. Tasked as primary contact for… Show more . Cooper was responsible for implementation, administration, and management of Network Servers, operating systems, and MS SQL Servers. Mr. Cooper was the lead for the one hundred and twenty (120) day proof of concept for the IRS LMSB DIG project. He was charged with installation and facilitation of all project related software. He determined database schemas and ensured required data retrieval. He was tasked to test DIG software and report bugs to the programmers. Tasked as primary contact for all reports generated with the DIG report writer and Crystal Reports tools. Show less

. Cooper was responsible for the creation, administration, and management of the Client Relations Representatives (CRR) Department. The CRR Department was task to ensure all company sales were implemented with in three (3) business days. Customer satisfaction was the primary concern of the CRR Department and the focus of the manager. Mr. Cooper's direct supervision of nine (9) Customer Service Representatives ensured that nine hindered fifty-eight (958) customers in six (6) cities with a total… Show more . Cooper was responsible for the creation, administration, and management of the Client Relations Representatives (CRR) Department. The CRR Department was task to ensure all company sales were implemented with in three (3) business days. Customer satisfaction was the primary concern of the CRR Department and the focus of the manager. Mr. Cooper's direct supervision of nine (9) Customer Service Representatives ensured that nine hindered fifty-eight (958) customers in six (6) cities with a total of eight thousand three hundred twenty-one (8,321) end-users business-to-business Internet networking requirements were properly installed and configured. Mr. Cooper prepared all training for the CRR department. Show less

. Cooper created operating procedures and managed the customer support desk. He prioritized and escalated incident response calls for approximately thirty-five (35) customer associations. He dispatched twelve (12) field engineers to resolve network and hardware issues. He was tasked with selecting the call-tracking and knowledge base software to support call tracking. He was also tasked with ordering all hardware and software to support customer needs. He provided critical management reports… Show more . Cooper created operating procedures and managed the customer support desk. He prioritized and escalated incident response calls for approximately thirty-five (35) customer associations. He dispatched twelve (12) field engineers to resolve network and hardware issues. He was tasked with selecting the call-tracking and knowledge base software to support call tracking. He was also tasked with ordering all hardware and software to support customer needs. He provided critical management reports using Crystal Reports. Show less

. Cooper responsibilities included but were not limited to implementation, administration, and support of office LANs and associated infrastructure components. He supported National Cash Register, Inc., Arent and Fox Law Firm, National Children's Medical Center, and Freeis, Baker and Watts, Inc. He supported a 300 node virtual workplace via a Tier I/II Help Desk. Installation, configurations of all related network hardware and software. Using Microsoft System Management System (MS MSM) enforced… Show more . Cooper responsibilities included but were not limited to implementation, administration, and support of office LANs and associated infrastructure components. He supported National Cash Register, Inc., Arent and Fox Law Firm, National Children's Medical Center, and Freeis, Baker and Watts, Inc. He supported a 300 node virtual workplace via a Tier I/II Help Desk. Installation, configurations of all related network hardware and software. Using Microsoft System Management System (MS MSM) enforced software-licensing policies. Pushed software installations to end users using MS SMS. Provided user training and/or coordinated delivery of educational programs. Maintained 3270 and OS2 print spoolers. Show less

. Cooper was assigned to the Leesburg, VA, Air Route Traffic Control Center (ARTCC) maintaining a 24-hour operation of the Voice Switching and Control System (VSCS). VSCS was the new Ground to Ground and Air to Ground communications system being installed by Harris nationwide for the Federal Aviation Administration (FAA). As part of the team Mr. Cooper installed site-specific hardware. He performed site test in preparation for the customer acceptance inspection. Provided support during Air… Show more . Cooper was assigned to the Leesburg, VA, Air Route Traffic Control Center (ARTCC) maintaining a 24-hour operation of the Voice Switching and Control System (VSCS). VSCS was the new Ground to Ground and Air to Ground communications system being installed by Harris nationwide for the Federal Aviation Administration (FAA). As part of the team Mr. Cooper installed site-specific hardware. He performed site test in preparation for the customer acceptance inspection. Provided support during Air Traffic Controller training. Provided on the job training for Air Traffic Controllers. In accordance with FAA publications performed periodic maintenance. Diagnosed system anomalies reported through automatic and manual diagnostics. Designated to maintain and update FAA directives and customer off-the-shelf documentation. Maintained Harris 2020 PBX switches for all Air to Ground and Ground-to-Ground communications. Show less

. Cooper was responsible for the End-User Computing Center at; campus of the Department of Energy (DOE). One of his duties was to travel abroad as a member of an advance team in support of computer/communications equipment on Presidential trade missions with the Secretary of Energy. He provided assistance to DOE clients in the orientation and operation of computer systems, peripheral devices, and agency software. Required to perform data migration, configuration of special applications, and… Show more . Cooper was responsible for the End-User Computing Center at; campus of the Department of Energy (DOE). One of his duties was to travel abroad as a member of an advance team in support of computer/communications equipment on Presidential trade missions with the Secretary of Energy. He provided assistance to DOE clients in the orientation and operation of computer systems, peripheral devices, and agency software. Required to perform data migration, configuration of special applications, and nonstandard software/hardware. He trained 23 technicians to meet the requirements to become customer representatives bringing customer support to new levels in the agency. He installed computers and peripheral devices performing diagnostics to resolve software and hardware conflicts. Show less

Education record

Travel Manager for DOS, DOE Headquarters 1994 LAN for System Administrators, DOE Headquarters 1994 DBASE IV, DOE Headquarters 1992

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