Tom Cuthbert Email & Phone Number

I am currently a Team Manager working for HPE with over 10 years of experience of managing teams on the I.T. Helpdesk and now the Minor Change Team. My experience includes hiring staff, managing staff rotas, disciplinary processes and various other HR roles. I have worked on various accounts for HP including B.P., Barclays and The M.o.D.Over the last year I have moved from the I.T. help desk to manage the Minor Change Team. This includes managing 25 engineers, to meet strict KPIs and targets. My duties include career development and monthly 121 meetings to monitor progress and productivity. Colleagues know me as a highly experienced member of the M.o.D. account who can be trusted to follow due processes or suggest new approaches where applicable. I have developed good relationships with the client and have benefited from this in mutable situations. I have experience working within a team and on my own to hit targets due to various escalations and projects. I have mapped out process that have been transferred into the live environment and work to good effect. I have gained an HND in Software Engineering from Tynemet College but recently focused on the management side of my career which I have gained ITIL Foundation V3, NVQ Level 2 Team Building and NVQ Level 3 in Team Management. I have took interest in Six Sigma recently attending a White Belt introduction course.