Tom Freeman Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Baltimore, Maryland, United States

- Managed a 12-person team charged with designing, writing, testing, and deploying a custom software solution to automate the workflow for education data requests- Created and maintained the risk management process for the project, including a risk register, regular risk reviews, and raising emergent risks to internal and client stakeholders as required.

Baltimore, Maryland, United States

- Managed a 5-person team charged with creating and updating Disaster Recovery/Business Continuity documentation for a custom-designed benefits and entitlements application suite - Coordinated with enterprise IT and business process stakeholders to document risks and risk mitigation planning- Conducted regular team meetings, project stakeholder meetings.

Baltimore, Maryland, United States

Principal Consultant, Moser Government Services (January 2022-current)- Served as a technical and project management subject matter expert for evaluation and writing for new business proposals - Wrote client-facing blogs and white papers for technical process improvements- Served as a project management subject matter expert on a team to review and revise.

Rockville, Maryland, United States

- Managed multiple projects in parallel for the Agency for Healthcare Research and Quality (AHRQ)- Coordinated a team to manage logistics, collaboration tools, weekly webinars, and all artifacts for a clinical knowledge-sharing community - Coordinated a multi-vendor project team charged with developing a strategic guidance document for digital healthcare.

Bethesda, Maryland, United States

- (9/2019-9/2020) Managed a team of 12+ technical staff, providing IT support to the NIH/NIA extramural user community- (9/2020-Present) Advised client on high impact projects, organizational change management, and PMO office creation- Created and managed technical project plans using MS Project and Jira/Confluence- Recruited and interviewed staff for.

Bethesda, Maryland, United States

- Planned, wrote, edited, and published key communications deliverables for the NIHInformation Security Program- Served as a senior member of a Program Management Office team, providingmentoring and guidance to Program Analyst staff members- Performed final reviews of program-wide governance policies and documentation- Revised SOPs for Program Analyst.

Washington D.C. Metro Area

- Designing technology and business process solutions for public sector clients- Evaluate resumes and interview technical personnel- Build an online form-based interview questionnaire for candidate evaluation - Serve as a technical SME for capture/new business activities- Writing and evaluating technical proposal documents- Serve as a technical SME and.

Washington D.C. Metro Area

- Served as the Technical Operations Manager for a CMS waste/fraud/abuse application- Manage 5 service-desk employees and 5 systems engineers on a 24x7 operations team- Write and update technical documentation- Manage Solaris and RedHat servers in 5 custom application environments- Perform operational application tasks and troubleshooting- Liaison with.

San Francisco Bay Area

- Served as a SME for IT implementations in a regulated pharmaceutical environment- Participated in various enterprise security profile and risk management meetings- Authored and maintained SDLC documents for validated and non-validated applications, including SOP, SDD, TRS, WI, RS, and CS- Served as a SME for enterprise project management tools, including.

San Francisco Bay Area

- Architected complex, customer-focused technical solutions for public sector clients- Participated in multi-vendor teams to respond to RFPs and SOWs for potential public sector clients- Served as a technical SME on a project team focused on solutions engineering efforts for prospective public sector clients

Rockville, Maryland

Technical Project Manager, the NIH eRA Operations Team- Managed a $4.2m/year O&M contract with 20+ technical staff supporting the NIH Grants Management suite of applications (eRA Commons)- Increased contract revenue by over $500k/year through justification of additional staff- Worked closely with Federal senior management to provide project and tasking.

Rockville, Maryland, United States

SecOps Technical Lead, the NIH eRA Operations team (May 2012-May 2013)- Served as deputy technical project manager for TISTA contract & sub-contract staff- Worked as a key member of a business process review and redesign team, developing and implementing improved operational procedures via ITIL guidelines- Served as a member of a SDLC review team.

Rockville, Maryland, United States

Sr. Consultant, IRS CADE2 Disaster Recovery (December 2011-May 2012)- Served as Unix/Wintel subject matter expert for disaster recovery planning for IRS CADE2 Affected Systems project- Authored and presented a proposal on streamlining the IRS DR storage request, procurement, and allocation processes- Created and presented Visio diagrams highlighting DR.

Reston, VA

Contact Solutions (now Verint), Reston, VA (May 2010–December 2011), Sr. Integration Engineer, Engineering and Operations- Designed and managed complex integration projects for the production environment- Served as operations team subject matter expert for MSSQL Server- Provided application troubleshooting via MSSQL Enterprise Manager and SQL queries.

Lanham, Maryland, United States

Sr. Systems Engineer, Site Operations- Interacted with direct and senior management to provide analysis, status, troubleshooting, and support for critical issues- Researched and implemented steps for the production environment to achieve PCI Compliance, including network vulnerability mitigation and server hardening- Managed a DR plan for all technology.

Rosslyn, VA

Sr. Consultant, US Agency for International Development- Served as a technical team representative on USAID IT Disaster Recovery/Business Continuity development team providing requirements on data storage and application environments at the COOP site- Served as Operations Team lead, supervising team members in maintaining application testing and production.

Raleigh, North Carolina, United States

Manager, Data Center Operations- Served as a liaison to senior management during the incident management process- Served as the Systems Engineering team liaison in developing a change management process for code releases and infrastructure changes in the production environment- Managed a technical team of 9 engineers supporting 4 data centers, 100+.

Raleigh, North Carolina, United States

Sr. Systems Engineer, Data Center Operations - Developed and implemented process improvements for custom application releases - Wrote and maintained technical documentation for all data centers- Created and maintain Visio process and configuration diagrams- Provided support and troubleshooting for custom web-based applications utilizing Microsoft IIS.