- Managed a 12-person team charged with designing, writing, testing, and deploying a custom software solution to automate the workflow for education data requests- Created and maintained the risk management process for the project, including a risk register, regular risk reviews, and raising emergent risks to internal and client stakeholders as required- Managed strategic relationships with client stakeholders through regular and on-demand meetings, formal deliverables, and informal communications.- Led a hybrid waterfall/agile software development process- Participated as a subject matter expert and advisor in requirements gathering, infrastructure design, software design, software testing, and database design- Evaluated and recommended third-party software for integration into custom application development- Managed budgeting and client invoicing for the project- Created and managed a detailed project schedule, reporting updates weekly to client and internal staff- Managed all project deliverables, assuring on-time delivery and quality- Coordinated hiring and onboarding for all project staff- Participated in subject matter expert reviews of new technology solutions for possible implementation, including cloud hosting, big data/unstructured data solutions, and integrating data from multiple applications and data sources

- Managed a 5-person team charged with creating and updating Disaster Recovery/Business Continuity documentation for a custom-designed benefits and entitlements application suite - Coordinated with enterprise IT and business process stakeholders to document risks and risk mitigation planning- Conducted regular team meetings, project stakeholder meetings, and on-demand meeting with business process subject matter experts- Conducted a NIST template-based business impact analysis across 13 enterprise applications, generating formal BIA documents shared with Business Continuity, Information Security, IT Infrastructure, and Risk Management stakeholders- Performed a gap analysis for each application, producing a formal summary document of gaps identified and recommended mitigation steps

Principal Consultant, Moser Government Services (January 2022-current)- Served as a technical and project management subject matter expert for evaluation and writing for new business proposals - Wrote client-facing blogs and white papers for technical process improvements- Served as a project management subject matter expert on a team to review and revise internal project management training materials

- Managed multiple projects in parallel for the Agency for Healthcare Research and Quality (AHRQ)- Coordinated a team to manage logistics, collaboration tools, weekly webinars, and all artifacts for a clinical knowledge-sharing community - Coordinated a multi-vendor project team charged with developing a strategic guidance document for digital healthcare funding at AHRQ- Managed a series of key informant interviews with AHRQ leadership, documenting healthcare pain points and the application of digital healthcare solutions- Managed a multi-vendor project team developing enhancements to a prescription drug management application- Managed schedule, milestones, and deliverables for a 10-year roadmap development project

- (9/2019-9/2020) Managed a team of 12+ technical staff, providing IT support to the NIH/NIA extramural user community- (9/2020-Present) Advised client on high impact projects, organizational change management, and PMO office creation- Created and managed technical project plans using MS Project and Jira/Confluence- Recruited and interviewed staff for contract team positions- Created and managed project administrative documentation(financials, SOPs, etc.)- Served as a contractor management liaison to NIA Federal staff members

- Planned, wrote, edited, and published key communications deliverables for the NIHInformation Security Program- Served as a senior member of a Program Management Office team, providingmentoring and guidance to Program Analyst staff members- Performed final reviews of program-wide governance policies and documentation- Revised SOPs for Program Analyst tasks, analyzing and streamlining processes

- Designing technology and business process solutions for public sector clients- Evaluate resumes and interview technical personnel- Build an online form-based interview questionnaire for candidate evaluation - Serve as a technical SME for capture/new business activities- Writing and evaluating technical proposal documents- Serve as a technical SME and candidate evaluation adviser for new business transition teams

- Served as the Technical Operations Manager for a CMS waste/fraud/abuse application- Manage 5 service-desk employees and 5 systems engineers on a 24x7 operations team- Write and update technical documentation- Manage Solaris and RedHat servers in 5 custom application environments- Perform operational application tasks and troubleshooting- Liaison with recruiting team for technical resume evaluation, interviewing, and hiring- Generate weekly and monthly project metric deliverable documents

- Served as a SME for IT implementations in a regulated pharmaceutical environment- Participated in various enterprise security profile and risk management meetings- Authored and maintained SDLC documents for validated and non-validated applications, including SOP, SDD, TRS, WI, RS, and CS- Served as a SME for enterprise project management tools, including Oracle Primavera (OPPM, P6, and Instantis) and Microsoft Project Server- Implemented and supported numerous instances of DocuSign in the enterprise, including a validated instance of DocuSign for CFR-21 Part 11 Signatures- Created and implemented a “maintenance coordinator” role to manage tasking and external liaison points during monthly IT maintenance events.- Designed and implemented “waterfall” database refresh process for Oracle Primavera- Created and implemented a monthly maintenance task tracking tool in SharePoint- Implemented Asana for task tracking for the Enterprise Strategic Platforms team- Utilized TrackWise for change management tasks (deviations, change requests, etc.)

- Architected complex, customer-focused technical solutions for public sector clients- Participated in multi-vendor teams to respond to RFPs and SOWs for potential public sector clients- Served as a technical SME on a project team focused on solutions engineering efforts for prospective public sector clients

Technical Project Manager, the NIH eRA Operations Team- Managed a $4.2m/year O&M contract with 20+ technical staff supporting the NIH Grants Management suite of applications (eRA Commons)- Increased contract revenue by over $500k/year through justification of additional staff- Worked closely with Federal senior management to provide project and tasking status- Coordinated quarterly enterprise software release events which included 30+ java application deployments and 150+ SQL deployments to 5 environments - Coordinated SPoF analysis and mitigation efforts to reduce risk for the production software deployments- Served as a technical lead for a $5m Disaster Recovery/Continuity of Operations (COOP) modernization project- Planned and implemented a redundant data center with asynchronous replication encompassing all critical database and file-based data for the DR/COOP project- Coordinated DR/COOP exercises with O&M staff and NIH IT staff - Managed a minimal-downtime SnapMirror migration between two SAN/NAS devices- Designed and implemented process for O&M staff involvement in code design/review meetings, assuring security concerns are addressed during early development stages- Served as a SME for a virtualization project, implementing 120+ VMWare ESXi VMs- Served as a SME for a hardware modernization project using HP blade enclosures- Compiled monthly financial and performance reports for Federal management review- Managed all contract personnel activities (recruiting, hiring, performance reviews, disciplinary actions, On-Boarding/Off-Boarding, etc.)- Worked in collaboration with cyber security staff to lead projects and instant response efforts to security issues- Served as SME for cyber security analytics and mitigation on Windows servers- Served as manager for mitigating vulnerabilities found during penetration testing

SecOps Technical Lead, the NIH eRA Operations team (May 2012-May 2013)- Served as deputy technical project manager for TISTA contract & sub-contract staff- Worked as a key member of a business process review and redesign team, developing and implementing improved operational procedures via ITIL guidelines- Served as a member of a SDLC review team- Performed market research and technical analysis for COTS software products- Served as a member of the management team in the incident management process- Served as a liaison between technical contractors and federal management personnel- Served as a coordinator for planning and implementation of major software releases- Managed 3 engineers supporting 60+ Solaris servers and 100+ Windows servers - Managed 3 engineers supporting F5 BigIP LTMs and Cisco ASA firewalls- Served as monitoring and alerting subject matter expert- Performed operations workflow management using IBM ClearQuest- Provided 24/7 technical and management support for the production environment

Sr. Consultant, IRS CADE2 Disaster Recovery (December 2011-May 2012)- Served as Unix/Wintel subject matter expert for disaster recovery planning for IRS CADE2 Affected Systems project- Authored and presented a proposal on streamlining the IRS DR storage request, procurement, and allocation processes- Created and presented Visio diagrams highlighting DR vulnerabilities for related upstream/downstream systems- Authored and administered storage capacity/storage forecasting questionnaire for critical Unix and Windows systems- Participated in a team to develop a DR design plan for 60+ critical IRS systems

Contact Solutions (now Verint), Reston, VA (May 2010–December 2011), Sr. Integration Engineer, Engineering and Operations- Designed and managed complex integration projects for the production environment- Served as operations team subject matter expert for MSSQL Server- Provided application troubleshooting via MSSQL Enterprise Manager and SQL queries- Researched and purchased server/storage hardware for CSI’s production platform- Designed and implemented disk-disk-tape backups system utilizing BackupExec- Designed a DB server hardware standard, improving performance by 70%- Provided 24/7 on-call support for production data center - Utilized Perfmon to build performance baselines and provide in-depth performance analysis/troubleshooting for production Windows servers, recommending configuration changes and/or hardware upgrades- Utilized SiteScope for SNMP trap evaluation, service monitoring, log file monitoring

Sr. Systems Engineer, Site Operations- Interacted with direct and senior management to provide analysis, status, troubleshooting, and support for critical issues- Researched and implemented steps for the production environment to achieve PCI Compliance, including network vulnerability mitigation and server hardening- Managed a DR plan for all technology teams in the organization- Authored and maintained standard operating procedure documentation - Served as a liaison to develop change management and project management systems- Evaluated and recommended hardware\software purchases for all environments- Acted as a technical liaison with external vendors for critical technical support issues- Created new hire-training program and mentored new employees- Served as a senior member of a 24/7 on-call rotation team- Managed and maintained highly-available BigIP LTMs for production environment- Worked with 3rd party security vendors to administer security scans and penetration tests against the production environment, - Planned and implemented a protected DMZ network for the production environment- Designed and implemented Microsoft patching infrastructure servers using WSUS- Provided Tier-3 support and troubleshooting for custom web-based applications using IIS, MSSQL tools, and numerous proprietary web-based tools- Managed SSL certificates and DNS registrations for the production environment- Utilized Perfmon to provide in-depth performance analysis and troubleshooting for Windows servers, recommending changes and hardware upgrades to management- Planned and executed migrations of production database servers from SQL2000 to SQL2005

Sr. Consultant, US Agency for International Development- Served as a technical team representative on USAID IT Disaster Recovery/Business Continuity development team providing requirements on data storage and application environments at the COOP site- Served as Operations Team lead, supervising team members in maintaining application testing and production environments - Migrated Oracle databases for a financial software upgrade, duties including: SQL script troubleshooting, minor performance tuning, and manual data analysis/cleanup- Developed a document management\source control system utilizing SVN

Manager, Data Center Operations- Served as a liaison to senior management during the incident management process- Served as the Systems Engineering team liaison in developing a change management process for code releases and infrastructure changes in the production environment- Managed a technical team of 9 engineers supporting 4 data centers, 100+ production Windows servers, and 200+ development support Windows servers- Served as Disaster Recovery Administrator for the corporation, coordinating a company-wide Business Impact Analysis, coordinated data gathering and research for BCP document, and developed awareness program for BCP and disaster recovery planning- Developed and implemented an enhanced technical candidate interview process - Designed and implemented a production SAN migration with minimum downtime

Sr. Systems Engineer, Data Center Operations - Developed and implemented process improvements for custom application releases - Wrote and maintained technical documentation for all data centers- Created and maintain Visio process and configuration diagrams- Provided support and troubleshooting for custom web-based applications utilizing Microsoft IIS, MSSQL Server, Message Queuing, Index Server, and VBScript- Managed redundant BigIP load balancers for production environment- Provided 24/7 on-call support for production data center - Provided support for 200+ development and testing servers- Utilized Microsoft SQL tools to troubleshoot and maintain databases- Built and supported clustered Windows servers for message queuing and databases- Designed and maintained offsite tape archival plan for production environment