Tom Quinlivan Email & Phone Number

St Louis, Missouri, United States

• Responsible for supervising multiple teams within the ed tech space integral to school district day-to-day operations and communications. Ensured client satisfaction and strengthened existing accounts through.
• Supervise 10+ staff members on project coordination and quality assurance.
• Develop tools and process improvements including SOPs to enhance teamwork.
• Assist in strengthening support services relationship and PowerSchool/SchoolMessenger software through support KPIs

Greater St. Louis Area

• Operations / Inside Sales Manager (contracted to Elanco, Dairy Business Division, 2010- Present)Directly lead eight customer service / sales support specialists while indirectly overseeing a team of sixteen individuals.
• Support >$280M in direct and indirect sales reaching an average of 102% of sales goal over the last five years.
• Manage Elanco Dairy Business projects, including staffing needs for the projects, goal assessment, and results analysis.
• Continue to review and approve credit issues and handle escalated calls.
• Consistently achieve set goals averaging 400-500 calls per day.
• Accountable for the hiring and placement of personnel, training/development and supervision of sales staff.

Greater St. Louis Area

• Responsible for managing multiple teams integral to interconnected client/company relations. Ensured client satisfaction and strengthened existing accounts through identification of opportunities. Confirmed operational.
• Created action plans by working with members of the Program Operations team to ensure timely and accurate execution of client’s sales programs such as Equipment Plus, UNR/SDR, Bulk IP, and APEX.
• Developed tools and process improvements including SOPs to enhance teamwork.
• Responsible for the management of Customer Visit Team, as well as, Program Operations and Project Specialist teams.

Greater St. Louis Area

• Responsible for managing and providing leadership to a team of six trained customer service/sales support personnel for the sale of POSILAC. Initiated bi-monthly reports and business review presentations. Created call.
• Manage Monsanto Dairy Business projects.
• Responsible for management review of credit issues, escalated calls, and training of new hires on credit procedures.
• Consistently achieved set goals.
• Accountable for team hiring, training, call monitoring, and staff career development.
• Resourced 'best practices' to Monsanto Dairy Business.

Greater St. Louis Area

• Administered broad-based financial services maximizing cross-selling opportunities while identifying, fostering, and expanding banking relationships. Restructured/created a centralized operations team to effectively.
• Achieved 111 percent of 2001 Financial Plan for revenue generated (161 percent compared to 2000 actual).
• Routinely exceeded monthly service level, answer rate, and quality assurance goals.
• Initiated ‘Safety Net’ team for the purpose of retaining desired customers.
• Developed and implemented various outbound calling efforts to support corporate financial initiatives.
• Coordinated product knowledge and sales training of new package accounts for entire call center team.

Kansas City, Missouri Area

• Oversaw and administered contingency and compliance standards at branch level. Interviewed, hired, and coached employees in numerous financial services positions. Marketed and sold financial products and services to.
• Efficiently managed $30 million traditional branch with over 5,000 accounts.
• Consistently met an average of 119 percent of monthly loan, deposit, and insurance sales goals.
• Regularly exceeded performance of area branches while maintaining staffing budgets.
• Evaluated monthly budget reports in order to maintain corporate goals and integrity.
• Managed the opening of the new Raytown Schnucks’ grocery store bank.

Bachelor'S Degree, Marketing

Activities and Societies: Tau Kappa Epsilon Fraternity

Education record