Tom Quinlivan Email & Phone Number

St Louis, Missouri, United States

Responsible for supervising multiple teams within the ed tech space integral to school district day-to-day operations and communications. Ensured client satisfaction and strengthened existing accounts through identification of opportunities. Confirmed operational performance standards for each assigned account. Engaged with PowerSchool/SchoolMessenger to deliver direct reports supporting implementation objectives with school districts.Key Accomplishments:• Supervise 10+ staff members on project coordination and quality assurance.• Develop tools and process improvements including SOPs to enhance teamwork.• Assist in strengthening support services relationship and PowerSchool/SchoolMessenger software through support KPIs

Greater St. Louis Area

Operations / Inside Sales Manager (contracted to Elanco, Dairy Business Division, 2010- Present)Directly lead eight customer service / sales support specialists while indirectly overseeing a team of sixteen individuals who are responsible for the sale of POSILAC (recombinant bovine somatotropin). Accountable for indirect sales of additional products to assist producers in meeting their preferred goals. Compose monthly/quarterly dairy activity summaries for Elanco Dairy Business management based on sales, call information, workload and quality analysis. Frequently analyze and summarize pertinent data to support requests from District Sales Managers/Teams and Technical Consultants. Generate and monitor call center initiatives to support marketing programs. Develop, maintain, and augment relationships to Elanco Dairy Business field representatives and unit managers. Key Accomplishments:• Support >$280M in direct and indirect sales reaching an average of 102% of sales goal over the last five years. • Manage Elanco Dairy Business projects, including staffing needs for the projects, goal assessment, and results analysis. • Continue to review and approve credit issues and handle escalated calls.• Consistently achieve set goals averaging 400-500 calls per day.• Accountable for the hiring and placement of personnel, training/development and supervision of sales staff.• Develop, implement, and coach staff to meet or exceed performance metrics.• Assess and recommend potential guidelines to Elanco regarding process improvement, staffing, training, and system enhancements.• Excel at maintaining smooth and stable customer relationships.

Greater St. Louis Area

Responsible for managing multiple teams integral to interconnected client/company relations. Ensured client satisfaction and strengthened existing accounts through identification of opportunities. Confirmed operational performance standards for each assigned account. Partnered with Monsanto stakeholders to deliver on strategic goals.Key Accomplishments:• Created action plans by working with members of the Program Operations team to ensure timely and accurate execution of client’s sales programs such as Equipment Plus, UNR/SDR, Bulk IP, and APEX. • Developed tools and process improvements including SOPs to enhance teamwork. • Responsible for the management of Customer Visit Team, as well as, Program Operations and Project Specialist teams.

Greater St. Louis Area

Responsible for managing and providing leadership to a team of six trained customer service/sales support personnel for the sale of POSILAC. Initiated bi-monthly reports and business review presentations. Created call center initiatives to support marketing programs. Developed, maintained, and enhanced close positive customer interactions with Monsanto Dairy Business team leads, unit managers, and field representatives.Key Accomplishments:• Manage Monsanto Dairy Business projects. • Responsible for management review of credit issues, escalated calls, and training of new hires on credit procedures.• Consistently achieved set goals.• Accountable for team hiring, training, call monitoring, and staff career development.• Resourced 'best practices' to Monsanto Dairy Business.

Greater St. Louis Area

Administered broad-based financial services maximizing cross-selling opportunities while identifying, fostering, and expanding banking relationships. Restructured/created a centralized operations team to effectively handle an average of 700 calls per day. Established and monitored individual and team goals based on staffing, forecasted calls, and average talk time.• Achieved 111 percent of 2001 Financial Plan for revenue generated (161 percent compared to 2000 actual).• Routinely exceeded monthly service level, answer rate, and quality assurance goals.• Initiated ‘Safety Net’ team for the purpose of retaining desired customers.• Developed and implemented various outbound calling efforts to support corporate financial initiatives.• Coordinated product knowledge and sales training of new package accounts for entire call center team.

Kansas City, Missouri Area

Oversaw and administered contingency and compliance standards at branch level. Interviewed, hired, and coached employees in numerous financial services positions. Marketed and sold financial products and services to new and existing customers. Provided and maintained constant customer contact explaining products and services that met individual financial requirements. Researched and effectively resolved complaints or discrepancies.• Efficiently managed $30 million traditional branch with over 5,000 accounts.• Consistently met an average of 119 percent of monthly loan, deposit, and insurance sales goals.• Regularly exceeded performance of area branches while maintaining staffing budgets.• Evaluated monthly budget reports in order to maintain corporate goals and integrity.• Managed the opening of the new Raytown Schnucks’ grocery store bank.

Bachelor'S Degree, Marketing

Activities and Societies: Tau Kappa Epsilon Fraternity

Education record