Thomas Baker

Thomas Baker Email and Phone Number

Director - Technical Relationship Managers and PMO at Continuum GBL
Thomas Baker's Location
Plano, Texas, United States, United States
Thomas Baker's Contact Details

Thomas Baker personal email

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About Thomas Baker

A proven senior Manager & Client Executive offers a track record of success in establishing and supporting product development, business growth, and organizational restructuring efforts. Excels in implementing strategies that enhance overall performance, streamline operations, and create significant and sustainable impact to both top- and bottom lines. Global team and client management experience spans North America, Europe, Asia Pacific, and Latin America, with industry exposure in healthcare, financial services, insurance, banking, and manufacturing. Select Career Highlights• Implemented Project Management Office. Brought standards, templates and consistency to projects, saving $200,000 year in rework and missed milestone targets.• Decreased Continuum expenses with removal of old VDI devices and implemented SDWAN versus MPLS network connections. This resulted in a $500,000 annual cost avoidance and savings• Implemented structured processes and procedures using SharePoint as a central point for all common documents. Resulting in a cost savings of $100,000 annually• Increased Dell’s PC deployments 50% (from 10,000 to 15,000 per year) to the Dallas Independent School District through efficient management of vendors and support staff for both hardware and software options.• Directed a global team at Hewlett Packard in converting to new software operating platforms/environment for external clients, resulting in a 15% reduction in outages. • Leveraged Lean Six Sigma methodologies to streamline program office functions and increase automation, resulting in group consolidations, resource reductions, productivity increases, and a 50% personnel re-skill effort.• Led organizational changes at that created a more structured environment for corporate release management and drove a 25% reduction in time from development to deployment of corporate tools.

Thomas Baker's Current Company Details

Director - Technical Relationship Managers and PMO at Continuum GBL
Thomas Baker Work Experience Details
  • Conduent
    Client Delivery Director
    Conduent Apr 2015 - Apr 2019
    Dallas, Tx
    Client Delivery DirectorOversee the day-today implementation and operational aspects of the client relationship.• Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities• Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
  • Atos
    Service Delivery Director
    Atos Jan 2015 - Jan 2017
    Irving Texas
    • Oversee the day-today implementation and operational aspects of the client relationship.• Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities• Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
  • Dell
    Client Executive - Public Sector
    Dell 2011 - 2014
    Plano, Tx
    • Managed budget creation, reconciliation, and oversight while directing equipment and software deployments for computers, printers, servers, and software; also oversaw sales and client support on special projects.• Elevated efficiency and management of implementations and deployments 20% (from 3,000 to 3,600 per year) by streamlining activities at multiple client sites.
  • Hewlett-Packard
    Delivery Consultant - Software Deployments
    Hewlett-Packard 2009 - 2011
    Plano, Tx
    • Increased operating system efficiency and integration processes through team building efforts and utilization of offshore/international personnel.• Managed integration testing, software deployment, due diligence and sales support, negotiations, and staff/vendor management on a global scale.
  • Electronic Data Systems (Eds)
    Director Corporate Initiatives And Multi-Year Program
    Electronic Data Systems (Eds) 2007 - 2008
    Plano, Tx (1998-2008)
    • Held accountability for implementing corporate initiatives worldwide, from development to implementation.• Initiated programs that effectively created an integrated environment for corporate software and hardware, increasing productivity 30% while lowering downtime. • Co-led a team of subject experts in creating and implementing global practices and standards; tracked implementation and compliance using dashboard reporting.• Introduced common processes and standards to cut downtime 60%.
  • Electronic Data Systems (Eds)
    Director Corporate Release Management
    Electronic Data Systems (Eds) 2005 - 2007
    Plano, Tx
    • Directed a multinational team in creating end-to-end linkage for release management in order to connect collection of client requirements to development and testing as well as implementation and user acceptance. • Introduced a process that facilitated an 18-month forward looking release road map process that allowed sales, development, and delivery organizations to project when and where new tools, feature upgrades, and inter-operational testing activities would be available on a global scale.
  • Electronic Data Systems (Eds)
    Director Client Implementation Of Corporate Programs
    Electronic Data Systems (Eds) 2002 - 2005
    Plano, Tx
    • Recruited and mentored key personnel while overseeing the consolidation of several support operations into one primary unit, saving the company more than $1M per year.• Owned accountability for implementing the pilot or Job 1 (alpha/beta clients) into the corporation’s multi-year plan which consisted of a new tool, processes, and support efforts for US and global clients. • Delivered user testing that reduced post-implementation errors 50%.
  • Electronic Data Systems (Eds)
    Due Diligence/Implementation Manager
    Electronic Data Systems (Eds) 1998 - 2002
    Plano, Tx
    • Directed merger and relocation of multi-site data centers into a unique single facility environment, yielding $53K in savings within one year and a projected two-year savings of $200K.

Thomas Baker Skills

Program Management Data Center Strategy Integration Project Management Enterprise Software Service Delivery Leadership It Service Management Vendor Management It Strategy Outsourcing Team Building Crm Itil Consulting It Management Pmo Project Planning Pmp It Operations Risk Management Process Improvement It Outsourcing Business Analysis Project Portfolio Management Start Ups Operations Management Change Management Human Resources Disaster Recovery Enterprise Architecture P&l Management Cloud Computing Business Process Solution Architecture Business Process Improvement Release Management Business Intelligence Software Implementation Organizational Structure User Acceptance Testing Requirements Analysis Software Project Management Bpo Budgets Sdlc Project Delivery Certified Project Manager Salesforce

Thomas Baker Education Details

  • School Of Computer Technology
    School Of Computer Technology
    Computer Programming
  • School Of Computer Technology
    School Of Computer Technology
    Computer And Information Sciences And Support Services

Frequently Asked Questions about Thomas Baker

What is Thomas Baker's role at the current company?

Thomas Baker's current role is Director - Technical Relationship Managers and PMO at Continuum GBL.

What is Thomas Baker's email address?

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What is Thomas Baker's direct phone number?

Thomas Baker's direct phone number is +121459*****

What schools did Thomas Baker attend?

Thomas Baker attended School Of Computer Technology, School Of Computer Technology.

What skills is Thomas Baker known for?

Thomas Baker has skills like Program Management, Data Center, Strategy, Integration, Project Management, Enterprise Software, Service Delivery, Leadership, It Service Management, Vendor Management, It Strategy, Outsourcing.

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