Tom Chapman Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

• Network Operations Manager for Tyneside & Wearside. covering HFC, FTTx & Business Faults. Leading a team of 10 FTE Engineers, along with contract partners.
• Responsible for the ERS (Emergency Restoration of Service) for the North East, dealing with contract partners, to ensure they have the correct stock, resource and own any issues that arise.
• Chair of Technical Forum for Scotland, North East & Northern Ireland, ensuring we 'have a seat' at the table of the National Tech Forum, to ensure any technical / complex issues are resolved/raised.
• Developed multiple trackers, sheets, and rotas, to ensure teams are aware of upcoming work and can ensure all stakeholders can access all the information they require, when required.
• Career Progression Lead, supporting and assisting engineers looking to progress within their role.
• Responsible for Network Performance; ensuring KPI's, SLA's and OLA's are met, which impact NPS and Customer Churn.

North East UK & Northern Ireland

Deliver a brilliant customer experience, by carrying out the design of the Digital Television, Broadband Internet and selected Business Data service platforms within the Regional Headends and local hub sites, in accordance with company standard operating procedures.Travel to, and work within our network technical sites to design the project and ‘growth as.

North, UK

o Maintains and repair the Digital Television, Broadband Internet and selected business data service platforms within the regional technical sites, within agreed SLAs.o Ensures timely resolution of all faults whilst liaising with the relevant network management centres and maintaining a quality customer service, within agreed SLAs.o Carries out routine.

Stockton On Tees

Headend Engineer in the North East, covering 10 technical sites including 3 HeadEnds. I was involved in the major upgrade of the Super Trunk in the Tyneside Region, circa 100k customers. This involved a deploying a new EMOT/EDFA solution.o Install, upgrade, maintain and repair the Digital Television, Broadband Internet and selected business data service.

North East

Service Tech in NE part of the NINE Region within Virgin Media.

Setup my own Mobile Disco company aged 17.- Expanded in 2011 to include a photo service. - Resident at a well known North East Hotel (2014).

14 Gcse'S

Education record