Tom Fail Email and Phone Number
Tom Fail work email
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Tom Fail personal email
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I’m a Principal Partner Success Manager with over 10 years of experience in leading technology projects and programs across higher education and enterprise business services. I thrive on combining technical know-how with strategic leadership to deliver customer-focused solutions that drive real results.At Coursera, I’ve had the chance to work closely with Google, managing a team of 18 and overseeing a budget that has helped us achieve 40% YOY growth in global enrollments. My focus is always on turning customer success into a key driver of business growth.Before that, at Comcast, I managed a portfolio of 1,200 enhancements and developed a real-time reporting platform used by over 500 stakeholders. My time at EAB saw me scaling three student success products for over 150 clients, making sure we consistently delivered exceptional outcomes.I strongly believe in life-long learning, and am currently enrolled in my MBA at University of Illinois. This builds on a foundation that includes a Master of Management and Leadership, Google Project Management and Data Analytics Professional Certificates, and a Business Strategy Certificate from the University of Virginia. I believe that continuous education is key to staying ahead in today’s fast-paced world, and I apply that mindset to learning tools like Generative AI, Tableau, JIRA, SQL, Salesforce, Confluence, and AWS to solve complex business challenges and drive meaningful growth.
Coursera
View- Website:
- coursera.org
- Employees:
- 201
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Senior Manager, Partner SuccessCoursera Sep 2022 - PresentMountain View, Ca, Us- Lead customer success and operations for several of Coursera’s largest and most strategic partnerships, advancing the adoption of online education programs that reach over 5 million learners globally each year.- Program-manage a cross-functional team of up to 18 professionals spanning marketing, content, product development, and platform services to support impactful, large-scale global learning initiatives.- Developed a comprehensive suite of portfolio work tracking and and analytics tools to drive strategic growth, aligning outcomes with partner and business KPIs.- Collaborate closely with the revenue operations team on program forecasting, identifying growth opportunities, and mitigating risks to ensure sustainable program success.
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Senior Partner Success ManagerCoursera Nov 2021 - Sep 2022Mountain View, Ca, Us- Lead global operations team of 12 for Coursera relationship with Grow with Google Professional Certificates- Design and implement strategy across key account areas leading to 2M+ global enrollments
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Senior Program Manager - Portfolio PlanningComcast Aug 2019 - Oct 2021Philadelphia, Pa, Us• Design innovative solutions to address operational challenges to fully manage/support organizational needs, services, systems, and technology utilizing JIRA, Confluence and Salesforce • Drives alignment across 6 internal teams and dozens of stakeholder teams to ensure the successful launch of new products and updates to existing products within the Comcast Business Operations portfolio• Scoped and created department-wide reporting and analytics through Tableau for live-views of organizational work volume and management• Monitors current and future trends, technology, and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture -
Associate Director, Implementation ServicesEab Sep 2014 - Sep 2019Washington, Dc, UsManaged implementation of a portfolio of business and staff of 4. Leveraged deep understanding of product offerings, user experience, and education technology. Scaled 3 student success products over 150 clients during launch. 5 years experience working with engineering teams on web development projects. • Managed and conducted pre-sale technical presentations, solution engineering, and RFPs for 40+ clients across the portfolio• Serve as the senior client point of contact and escalation specialist for 50+ clients, managing the relationships and coordination with internal partners through the implementation process and post-implementation as well as initiate new contract acquisition• Created data automation enhancements and implementation scaling that saves ~56 non-billable hours per client• Managed early partner universities across each of the three new-to-market products and had an 85% upsell conversion • Recognized as EAB 2018 Emerging Leader Recipient as well as completed Management Intensive Training• Understand how existing technical systems work and to identify ways to improve them, with the goal of making the member accounts and onboarding experience smoother and easier -
Quality AnalystPheaa Dec 2013 - Sep 2014Harrisburg, Pennsylvania, UsDesigned, documented and executed test plans/scripts across all stages of the product development lifecycle at one of the largest federal student aid agencies in the country.• Headed quality testing of various software systems and databases, including Oracle PeopleSoft and the agency mainframe.• Acted as liaison between software architects, developers and test organization members to provide impactful software solutions, maximize efficiency and ensure that quality standards are met on all web and PeopleSoft products. -
Legislative InternUnited States Senate Jun 2013 - Aug 2013Washington, District Of Columbia, Us- Collaborated with the legislative affairs director to analyze policy proposals, focusing on economic and tax-related impacts.- Engaged directly with constituents and special interest groups to discuss legislative implications, providing insights into how proposed laws could affect diverse communities. -
Resident DirectorEast Stroudsburg University Dec 2011 - Jun 2013East Stroudsburg, Pa, UsManaged a predominantly freshman 320-bed residence hall on campus.- Directly managed a staff of 17 student workers- Responsible for management and tracking of our operating budget, payroll, enforcing university policies- Primary escalation point for any grievances and issues that occurred within the building or with any of my residents -
Personnel Security InternInternal Revenue Service May 2011 - Aug 2011Washington, District Of Columbia, UsProvide human capital strategies and tools for recruiting, hiring, developing, retaining, and transitioning a skilled workforce to support the IRS mission. Work load included developing and delivering a budget for performing an audit on national security clearance holders, analyzing and interpreting criminal bank fraud cases for the southeast United States, workforce training and planning including internal and external recruitment, exposure to senior management daily, interpersonal skills training, and collaboration with employees within the IRS and outside institutions. The job emphasized independent work, due in a timely manner, and under a great deal of deadline pressure in order to help the overall team achieve our objectives. -
Resident AdvisorEast Stroudsburg University Jan 2009 - Jan 2011East Stroudsburg, Pa, UsSupervise a floor of 58 college students living in a Residence hall and advise the students on academic, social and personal problems. I must interpret and enforce rules and regulations of the University and Residence Life Deprartment, and create a healthy and productive learning and social atmosphere within the dormitory floor for students to comingle.
Tom Fail Skills
Tom Fail Education Details
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University Of Illinois Urbana-ChampaignMaster Of Business Administration - Mba -
East Stroudsburg University Of PennsylvaniaPublic Administration
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East Stroudsburg University Of PennsylvaniaHistory
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The Washington Center For Internships And Academic SeminarsBusiness Adminstration
Frequently Asked Questions about Tom Fail
What company does Tom Fail work for?
Tom Fail works for Coursera
What is Tom Fail's role at the current company?
Tom Fail's current role is Strategic Partner Success Manager | MBA Candidate | Leading Technology-Driven Business Transformation.
What is Tom Fail's email address?
Tom Fail's email address is to****@****ast.com
What schools did Tom Fail attend?
Tom Fail attended University Of Illinois Urbana-Champaign, East Stroudsburg University Of Pennsylvania, East Stroudsburg University Of Pennsylvania, The Washington Center For Internships And Academic Seminars.
What are some of Tom Fail's interests?
Tom Fail has interest in Public Policy, Politics, Research, Traveling, Baseball, Basketball, Finance, Economics, Reading, History.
What skills is Tom Fail known for?
Tom Fail has skills like Public Speaking, Research, Microsoft Office, Leadership Development, Powerpoint, Teaching, Community Outreach, Management, Program Development, Time Management, Interviews, Leadership.
Who are Tom Fail's colleagues?
Tom Fail's colleagues are Luiz Arthur Da Costa Peçanha, Upamanyu Ghose, Enas Salah, Vievara Rosel, Omnia Sabry, Ирина Гальченко, Janice Patrick.
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