Tommy Wright Email & Phone Number

Greater London, England, United Kingdom

Brentford, England, United Kingdom

• Maintained central FRES systems through key operational and systems support and subject matter expertise.• Enabled key FRES systems to deliver effective daily processing of key operational tasks.• Managed all systems configuration and User Access Management data control and integrity.• Responsible for updating and maintaining documentation and procedures to ensure users are supported through the implementation of new systems or identified improvements.• Responsible for… Show more • Maintained central FRES systems through key operational and systems support and subject matter expertise.• Enabled key FRES systems to deliver effective daily processing of key operational tasks.• Managed all systems configuration and User Access Management data control and integrity.• Responsible for updating and maintaining documentation and procedures to ensure users are supported through the implementation of new systems or identified improvements.• Responsible for managing user administration for key operational systems and for the auditing of users access privileges.• Responsible for managing Operational Production issues being systems or processes, assisting in issue resolution and escalating/communicating to internal and external parties as appropriate.• Responsible for the management and centralized control of all master and reference data across the FRES business.• Responsibility for the collation and distribution of the daily foreign currency rates to all key customer both internal & external.• Provide subject matter expertise for all systems related queries across Operations, Customer Services, Business Support and Finance.• Responsible for testing and analysing test data for all central systems. Show less

Brentford, England, United Kingdom

• Responsible for answering customer and corporate client queries whilst using D365 system to log calls and look up customer information along with Adyen.• Amending order statuses within D365 to assist Post Office branches in delivering/releasing customer’s foreign currency orders.• Use FX Live and FX Static to further investigate order details. This includes using FX Buyback to verify denominations for corporate clients.• Use SRS to confirm deliveries of foreign currency stock to… Show more • Responsible for answering customer and corporate client queries whilst using D365 system to log calls and look up customer information along with Adyen.• Amending order statuses within D365 to assist Post Office branches in delivering/releasing customer’s foreign currency orders.• Use FX Live and FX Static to further investigate order details. This includes using FX Buyback to verify denominations for corporate clients.• Use SRS to confirm deliveries of foreign currency stock to post offices.• Use UltraPos for daily 50k Althams checks, resetting passwords for our corporate clients and checking orders for Saturday branch orders. Show less

London, England, United Kingdom

Orlando, Florida, United States

• Successfully contacted clients and partners throughout the United States. • Performed outbound calling strategies to obtained leads which resulted to an average of 50 client transfers a day.• Recorded and evaluated client information in a CRM system to determine the best financial options for the client.• Pitched best financial options to the client and connected them to a partner. Effectively communicated the client’s pertinent information to the partner for them to complete the… Show more • Successfully contacted clients and partners throughout the United States. • Performed outbound calling strategies to obtained leads which resulted to an average of 50 client transfers a day.• Recorded and evaluated client information in a CRM system to determine the best financial options for the client.• Pitched best financial options to the client and connected them to a partner. Effectively communicated the client’s pertinent information to the partner for them to complete the sale.• Developed effective communication skills for challenging clientele covering several demographic groups. • Trained and worked from home efficiently due to the COVID pandemic.• Self-monitored and corrected performance through daily QA feedback.• Utilized knowledge of partners including: 8 Debt Settlement, 3 Debt Management, 5 Credit Repair and 70+ lenders to best serve our clients.• 70% successful client transfer rate*• Total Company Revenue - $382,186**Figures presented from March 2020 – May 2021 from 13,872 Leads. Show less

Orlando, Florida Area

• Advising general studies students in academic, enrollment, program, career and financial planning.• Actively working as a liaison between the student and the school.• Collating and analysing student GPA and coaching assessment’s data.• Using proprietary software and Goldmine to organise student information.• Helping students with campus resources such as counseling, the chaplains, tutoring, service-learning hours, volunteering, etc.• Working with students in the lowest… Show more • Advising general studies students in academic, enrollment, program, career and financial planning.• Actively working as a liaison between the student and the school.• Collating and analysing student GPA and coaching assessment’s data.• Using proprietary software and Goldmine to organise student information.• Helping students with campus resources such as counseling, the chaplains, tutoring, service-learning hours, volunteering, etc.• Working with students in the lowest three categories in the LASSI (Learning and Study Strategies Inventory) to improve in key areas by the end of the semester. Categories include anxiety, attitude, concentration, information processing, motivation, self-testing, selecting main ideas, study aids, time management and test-taking strategies. • Guiding students in understanding how to access and use our student website, communication software and learning management platform.• Assisting students on academic probation, providing guidance to transition them back to the required standard set by the University. • Working with the Philosophy of Healthcare professors to help manage classes, take attendance and helping prepare for the day’s discussion.• Covering front desk duties in the secretary’s absence. Show less

Tokyo, Japan

• Responsible for selecting and planning the most appropriate type of lessons for each class and student.• Leading special lessons focusing on Business or Travel for adult students.• Facilitating lessons with test preparations for students taking tests such as TOEIC, TOEFL and Eiken.• Planning fun and enjoyable lessons for children aged 3-12 using songs, flashcards, textbooks and games.• Performing demonstration lessons for potential adult students and children.• Instructing… Show more • Responsible for selecting and planning the most appropriate type of lessons for each class and student.• Leading special lessons focusing on Business or Travel for adult students.• Facilitating lessons with test preparations for students taking tests such as TOEIC, TOEFL and Eiken.• Planning fun and enjoyable lessons for children aged 3-12 using songs, flashcards, textbooks and games.• Performing demonstration lessons for potential adult students and children.• Instructing lessons in a professional and friendly manner. Always creating a welcoming and comfortable environment for existing and potential students. Show less

Tampa/St. Petersburg, Florida Area

• Taught all levels of band, beginning to advanced, with class sizes ranging from 8 to 40 students.• Assessed students for instrument assignment. • Taught students how to read and play music. • Responsible for daily lesson plans, classroom management and procedures, performed student assessments.• Completed all other administrative and financial duties.• Organized multiple student performances each year on campus and at local community events.• Directed and assisted with… Show more • Taught all levels of band, beginning to advanced, with class sizes ranging from 8 to 40 students.• Assessed students for instrument assignment. • Taught students how to read and play music. • Responsible for daily lesson plans, classroom management and procedures, performed student assessments.• Completed all other administrative and financial duties.• Organized multiple student performances each year on campus and at local community events.• Directed and assisted with collaborative projects with other teachers and students in various group performances and festivals.• Recruited students for magnet program and developed strong working relationships with other local band directors and elementary music teachers.• Assisted students in preparing for auditions and solo performances (both juried festivals and competitive academic programs.)• Interviewed, hired and was Supervisor of adjunct music teacher. Show less

I taught middle & high school students at schools throughout Orange County in Central Florida. The majority of this teaching was in music classrooms were I rehearsed various ensembles.

As a attractions attendant I interacted with guests while making sure they were having a positive and safe experience in the park. I also would have to look after lost children and help them find their families.