Senior Systems Engineer
Amsc, Motient, Aether, Geologic Solutions, Xata
Responsible for installation, training and support of satellite/terrestrial mobile data communications/GPS systems within a network environment. Travel to customer sites to install and configure custom software, perform site surveys, product demos and needs assessments/systems analysis. Involved in resolving software, hardware, network and communications issues, as well as working with outside software integrators and training customers on use of products. Achievements include: • Writing UNIX scripts to ensure reliable 24 hour operation of communications servers, virtually eliminating downtime• Formulating after hours support policy that ensured 24 x 7 coverage • Publishing internal troubleshooting guides for Unix and AS/400 platforms• Providing Customer Support for 8 different software/hardware platforms• Acting manager of department during transition periods• Building and maintaining relationships with over 150 customers