Thomas Rivera Email & Phone Number

Experience Highlights:AAA Insurance (Jones Insurance Agency) - Lugoff, SCAgency Assistant Manager | Mar 2023 – Present🔹 Accommodate customers with insurance needs, including inquiries, policy changes, and claims.🔹 Provide exemplary customer service and address client concerns promptly.🔹 Maintain accurate client records and documentation in compliance with company policies and regulations.🔹 Support in processing insurance applications, endorsements, and renewals, and oversee billing and payment handling, assuring accuracy and transparency.Key Contributions:🔸 Achieved remarkable success as the top salesman in the highly competitive Southeastern region.🔸 Specialized in multiple facets of insurance, establishing well-rounded expertise to cater to a diverse clientele's needs.🔸 Efficiently oversaw and executed online marketing campaigns to increase brand visibility and engagement.Wunder Production - Buffalo, NYAssistant Director | May 2022 – May 2023🔹 Facilitated the Director and team in organizing and directing various aspects of film, television, or theater projects.🔹 Regulated schedules and secured alignment of all components from pre/post-production.🔹 Aided in the casting process, from auditions to hiring talent and scouting suitable locations for filming.Key Contributions:🔸 Accomplished workflow progress monitoring as a Project Manager by meticulously setting and controlling daily schedules.🔸 Systemized the location scouting process, optimizing resources and improving the overall quality of film creation.🔸 Established clear daily expectations for team members, fostering a sense of accountability to heighten performance.Wegmans Food Market - Buffalo, NYStore Supervisor | Sep 2021 – Jan 2023🔹 Led, motivated, and coached a team of employees to offer exceptional customer service and meet operational standards.🔹 Fostered a culture of excellent customer service, guaranteed well-organized stock, and fully stocked inventory while tracking inventory levels.Key Contributions:🔸 Implemented strategies leading to a remarkable 9% increase in the productivity of cashiers.🔸 Established a comprehensive handbook for fundraising campaigns and mentored colleagues to advance into leadership positions.🔨 Additional Experience:Worked with a General Contractor at Duke Euro Development in Buffalo, NY, from 2020 to 2022

• 

  Buffalo State University

  3.2