Tom Schiappa

Tom Schiappa Email and Phone Number

Vice President at Communico - Leaders in Creating Exceptional Service Cultures @ Communico, Ltd.
westport, connecticut, united states
Tom Schiappa's Location
Fairfield, Connecticut, United States, United States
Tom Schiappa's Contact Details

Tom Schiappa personal email

About Tom Schiappa

Communico specializes in helping organizations go beyond providing excellent customer service to providing excellent customer experiences. The heart of our approach is MAGIC, which stands for Make A Great Impression on the Customer. MAGIC is a system of assessment, training, coaching and reinforcement that creates a culture of exceptional service. We provide the tools and training that helps associates discover how to tap into their own abilities to communicate in a way that strengthens relationships- internal and external. With the MAGIC program you gain not just proven measurable methods and practices, but also quality standards to ensure continued progress in the delivery of exceptional customer service in every contact; phone, face-to-face and e-mail.

Tom Schiappa's Current Company Details
Communico, Ltd.

Communico, Ltd.

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Vice President at Communico - Leaders in Creating Exceptional Service Cultures
westport, connecticut, united states
Website:
communicoltd.com
Employees:
28
Tom Schiappa Work Experience Details
  • Communico, Ltd.
    Vice President
    Communico, Ltd. May 2014 - Present
    Westport, Ct
    Oversee all Sales & Business Development activities for a global provider of Service Culture Change.Our vision is to help individuals and organizations create meaningful and memorable customer experiences in every contact, and:- Embrace a shared mindset that everyone is your customer- Strengthen relationships and build customer and employee loyalty- Inspire, develop and release the best in yourself and others
  • Tom Schiappa Business Consulting
    Business Owner / Consulting
    Tom Schiappa Business Consulting Feb 2009 - Apr 2014
    Trumbull, Ct Usa
    Conceived and implemented a consulting business targeted at expanding sales and business development activities for B&B sales driven companies. From January 2011 worked exclusively with FEXCO (headquartered in Ireland) expanding their business services in the North American region. To date, obtained over 50 active clients, such companies include: Exxon Mobil, Capgemini, Gould Paper, Lifetime Brands and Sidley Austin LLC. Prior to my work with FEXCO I successfully provided consulting services to Viewpoint Data Management, InfoBuild, InfoServices and Property Text. Services included:- Developed and executed sales plans and pipelines that expanded market share nationally and internationally- Created customer targeted marketing and sales promotion programs- Conducted in depth market research, sales training encompassing policy and protocols, prospecting, proposal development, contract negotiations and customer outreach- Initiated and closed sales with such companies as Zoll Medical, Moog Inc, Lockheed Martin, P&G, Allianz, Telephonica and PepsiCo International
  • Award Group International Inc
    Sales & Multinational Account Director
    Award Group International Inc Apr 2003 - Oct 2008
    Shelton, Ct Usa
    Directed and managed the Sales, Business Development, and Marketing activities for a European based merchandizing, marketing, and promotions company targeting Fortune Global 500 companies in the US and Latin American markets. - Successfully acquired the exclusive business of PepsiCo International for beverage promotions and merchandising within the Centeral American and Caribbean markets. - Grew customer base from 0 to 34 active accounts generating over $2M in new sales revenue. - Consistently exceeded sales quotas, and regularly awarded Top Sales Performer. - Established customer service as a competitive advantage in a strong field of competitors. - Managed creative and business relationship with Tracey Locke Agency in relation to the advertisiing activities associated with PepsiCo International.
  • Information Builders
    Regional Channel Sales & Business Development Manager
    Information Builders Feb 2000 - Mar 2003
    Ny, Ny Usa
    Managed and expanded the Sales and Business Development activities for a global Information Technology company both directly and through distributor and channel networks.- Increased sales revenue in Latin American region by 42%- Achieved $8M of incremental sales revenue by opening and managing new sales distributors and channel sales partners- Personally negotiated and closed nearly $3M in sales and service contracts- Developed and conducted effective product and training seminars- Convinced three major customers to renew their business relationship after being lost prior to my employment. Sales from this business exceeded $1M
  • Sikorsky Aircraft
    Program Manager
    Sikorsky Aircraft Mar 1991 - Feb 2000
    Stratford, Ct Usa
    Developed, executed, and managed product and support programs for a world leader in the manufacturing of military and commercial helicopters.- Successfully marketed, sold, negotiated and managed high valued sales and support contracts to foreign government agencies and local aerospace & defense manufacturing companies- Managed program implementation from creation through execution on time and within budget Ensured deadlines, quality standards, cost analysis, pricing strategies, continuous improvement processes, along with making sure customer expectations were met- Served on a management task force assigned to develop a set of work instructions for the expansion of international outsourced products in countries Sikorsky was selling into- Coordinated and led cross-functional teams from Engineering, Quality, Purchasing, Manufacturing, Legal and Product Support, earned their support and confidence with reliable follow-through and clear communication

Tom Schiappa Skills

Business Development Cross Functional Team Leadership Management Account Management Leadership Business Strategy Competitive Analysis

Tom Schiappa Education Details

Frequently Asked Questions about Tom Schiappa

What company does Tom Schiappa work for?

Tom Schiappa works for Communico, Ltd.

What is Tom Schiappa's role at the current company?

Tom Schiappa's current role is Vice President at Communico - Leaders in Creating Exceptional Service Cultures.

What is Tom Schiappa's email address?

Tom Schiappa's email address is th****@****ail.com

What is Tom Schiappa's direct phone number?

Tom Schiappa's direct phone number is +120343*****

What schools did Tom Schiappa attend?

Tom Schiappa attended Sacred Heart University, Sacred Heart University.

What skills is Tom Schiappa known for?

Tom Schiappa has skills like Business Development, Cross Functional Team Leadership, Management, Account Management, Leadership, Business Strategy, Competitive Analysis.

Who are Tom Schiappa's colleagues?

Tom Schiappa's colleagues are David Lluch Almenar, Gregg Barratt, Steve Lamm, Sandra Winfrey, Drew Mcallister, Jean Marie Johnson, Steve Wright.

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