Toni Bell Email and Phone Number

Prepared the property for receiving guests prior to time designated for opening office in accordance with established procedures. Possessed the ability to work flexible schedule, including weekends, to accommodate community needs. Lease apartments and aggressively sell the products and services of the property to which the associate has been assigned with an acceptable closing ratio as a member of the team effort to achieve the goals for the property. Serve residents by writing service requests, completing service call backs, and miscellaneous follow through on special requests. Conducted site tours including, but not limited to, showing and transporting/escorting prospects around the property to introduce them to the community amenities and show them the decorated model apartments and/or the vacant units available. Developed, refined and effectively implement excellent telephone and personal sales techniques. Contact current residents in person and by written correspondence to renew lease while negotiating the highest rent increase possible. Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages. Maintain thorough product knowledge of the property and that of other competitors through site visits/tours and telephone surveys. Prepared all lease-related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are completed prior to resident move-in. Follow established policies and procedures in the qualification, screening and acceptance of applicants for residency. Assist with the day-to-day operations of the apartment community such as answering the phone, taking work orders, etc. Perform other duties as assigned by manager

Senior Consultant/Director 01/2010 –PresentM.I.H.I. Consulting Group, Dallas, Texas – Senior Field Consultant/Director of emerging small business development consulting firm who initiates research and development efforts to assist organizations with brand specific tools providing measurable increased operation efficiency, loss reduction, increased revenue and public image modification assisting with organizations becoming stronger visible competitors in their markets. • Market research and new process development• Operations development, Learning and Development, Instructional Design and Training• Employee Relations/Human Resource • Disaster Planning Coordination• Marketing