Rezenent provides analytics and data science to empower and run your business smarter, faster, and leaner. You have Megabytes, Gigabytes, maybe up to Exabytes of data, so how does Rezenent do that?Rezenent can create complex, timely custom reports from multiple resources to enable your management team to make informed business decisions.Rezenent can build KPI dashboards for executive, departmental, and floor level employees to quickly view and track the real-time status of the business.Rezenent can develop machine learning systems using algorithms such as logistical regression, neural networks, K-Means, Random Forest, etc. to generate models for business decisions, identify customer cohorts, and provide product recommendation engines to maximize asset life, pinpoint new opportunities and increase revenue.Rezenent can implement and analyze website analytics to better onsite and public Search Engines, Landing Page, and Conversion Rate Optimization. It is not just getting more visitors to your website, but rather getting the right interested visitor to your website and making the purchase decision as quick and painless as possible.You have data. Rezenent has the science to make sense of that data and provide meaningful, impactful, and profitable decisions.

Adept Managed Continuity, formerly PlanITDR, is a Software as a Service (SaaS) platform aimed at Managed Service Providers (MSPs) who oversee disaster recovery guarantee Return to Operations (RTO) Service Level Agreements for their clients. The subscription based service consists of three modules: (1) automated Disaster Recovery plan creation through Backup Vendor APIs, (2) DR Test Wizard providing a repeatable process to conduct, document, and certify DR system tests, and (3) FleetView enabling a single pane of glass to monitor backup job activity across multiple backup vendors.

Adept Managed Continuity, formerly PlanITDR, is a Software as a Service (SaaS) platform aimed at Managed Service Providers (MSPs) who oversee disaster recovery guarantee Return to Operations (RTO) Service Level Agreements for their clients. The subscription based service consists of three modules: (1) automated Disaster Recovery plan creation through Backup Vendor APIs, (2) DR Test Wizard providing a repeatable process to conduct, document, and certify DR system tests, and (3) FleetView enabling a single pane of glass to monitor backup job activity across multiple backup vendors.

Sentigrade.io is an API used to measure Customer Satisfaction (CSAT) scores, Net Promotor Scores (NPS), Raving Fan Index (RFI) scores, or other text-based customer feedback regardless of source. It quickly allows you to score each incoming communication to guide your response prioritization respectful to the sentiment of the customer.

Direct all Corporate IT Operations between three offices in Birmingham, Huntsville, and Nashville and upwards of 10-14 satellite locations at community construction sites. Member of the Company Operations Management Team determining company strategy, reviewing company performance (both metrics and accounting), and analyzing weekly operational opportunities.Align Business and Information Technology with the following self-identified and directed projects:-> Built a first-class Business Intelligence (BI) reporting system. Personally developed BI reports sourced from ERP system to provide subcontractor scheduling status, customer warranty appointment reminders, vendor product utilization forecasting, internal change order alerts, and operational excellence report cards and reviews.-> Developed a design selection application integrated with ERP system. Replace a paper-based five hour design appointment with a web application that can be accessed from home to make selections. Decorator appointment becomes a 30-minute design review/acceptance appointment before Purchase Orders are automatically generated and submitted to vendors.-> Use ElasticSearch, Ruby, and Sinatra to provide a parts lookup webpage for field personnel to find the correct part number to create Variance Purchase Orders thereby eliminating delay and extra cost when completing Homebuilding tasks.

Subject matter expert on eRetailing and eCommerce technologies like Content Delivery Networks, Website chat, Personalization, Ratings and Reviews, Mobile shopping experience, AB testing with Optimizely, and competitive research using Moz and SpyFu. Expert in Google Tag Manager, Google Analytics, Google AdWords and various marketplace shopping feeds such as Google, Yahoo, and eBay. Latest projects were (1) implemented a real-time XML data exchange platform with Customers and Suppliers, (2) developed a capability to capture electronic signatures for proof of delivery tracking and reporting, and (3) developed the next generation software development ecosystem.Delivered a GeoIP lookup service utilizing Ruby, Sinatra, Telize, and nginx to provide a 9ms response time for GeoIP lookups for website vendors. For example, a Canadian individual who visited the US website, would have their public IP address crossreferenced against a GeoIP database and automatically forwarded to the Motion Canada public website.Lastly, built a Hadoop cluster for "big data" processing of historical sales data for real-time trending and analysis. Extended solution using Ruby, Sinatra, and MongoDB (NoSQL) to provide a product recommendation API, ala "Customers Who Bought This Item Also Bought" and "People also viewed...". Available to public facing webservers to extend eCommerce experience and to internal ERP system enabling CSRs to cross sell.

Manage all corporate communications systems, $1.9M annual budget and six direct reports, including traditional telephony and Voice over IP, private data, EDI, Internet, broadband, and wireless networks, and administer Unix and Linux operating systems in use to support customer, partner/supplier, and internal department business operations.

Directed all corporate IT operations for corporate office and nine satellite offices with annual budget $1.5M+ and nine direct reports. Managed the analysis, development, execution, and operations for new network, computer, voice, and facility applications. Supported CEO and executive board by making the IT department an efficient, value-added multiplier within every business function of the company.

Managed network operations for 109 Air Force installations worldwide and annually budgeting $8.3M for the Air Force Network Operations Center with 66 direct reports. Also, directed the Base Assistance Team responsible for quickly deploying to installations and performing network triage to bring installation back online.

Directed the $35 million Air Force Academy local area network, managing 72 technicians and over 14,000 networking devices. Executed $3.2 million project to implement new Cisco Systems core infrastructure and life0cycle replace Banyan Vines network operating systems with new Microsoft Active Directory and Exchange systems.