Chris Weaver Email & Phone Number

Saratoga Springs, New York, United States

Saratoga Springs, New York, United States

Saratoga Springs, New York, United States

Saratoga Springs, New York, United States

- Responsible for developing product strategy and roadmap for Higher Logic’s Online Community platform- Represents the voice of the customer within internal scrum teams throughout the entire software development lifecycle- Led the launch and post-launch initiatives for Higher Logic’s first dedicated mobile application solution- Collaborates with internal.

Saratoga Springs, NY

- Developed and successfully implemented strategic plans for a diversified portfolio of Higher Logic Online Community customers- Generated monthly metric analysis reports aligned with organization specific KPIs- Trained and assisted customers in understanding the full breadth of Higher Logic’s Online Community and Marketing Automation (Informz/Real Magnet).

Saratoga Springs, NY

- Owned assigned projects that were identified by Client Success Managers during monthly check-in calls- Partnered with Client Success Team to assess client health and developed strategies to improve product adoption- Served as a technical product expert and helped customers continually improve their online community and marketing automation strategies.

Saratoga Springs, NY

- Served as a product expert and team lead with a special focus on root causing and troubleshooting reported issues within Informz’s marketing automation platform- Provided solutions to technical roadblocks to Support and Customer Success Teams- Developed internal processes to create efficiencies for technical support case escalations- Oversaw daily.

Saratoga Springs, NY

- Partnered with Client Advisor Team to deliver successful technical solutions within Informz’s marketing automation platform- Provided remedial action to resolve issues not requiring advanced specialized technical skills in an efficient and timely manner- Prioritized and escalated advanced technical issues of greater concern to Software Operations team.

Saratoga Springs, NY

• Served as an account manager for 60+ clients- Responsible for over $400,000 in recurring revenue and generated over $20,000 in additional product sales and professional services
• Provided technical assistance, training and email marketing best practices based on client requests and needs- Enriched clients on how to leverage CRM/AMS integrations and implement email marketing strategies to.

Saratoga Springs, NY

- Successfully managed email marketing and marketing automation campaigns for 15+ clients- Provided technical support to Client Advisor Team on Informz’s marketing automation platform- Built monthly project tracker for internal reporting purposes for campaign management projects- Tracked campaign management work extensively in Excel and Salesforce.

Schenectady, NY

- Assisted marketing manager and coordinators with chain-wide marketing programs.- Analyzed behavior of consumers to develop targeted marketing campaigns.- Developed customer lists for targeted marketing programs.- Proofed weekly chain-wide run of press advertisements.- Wrote copy and organized layout for marketing loyalty mailers that are mailed to.

Watervliet, NY

- Assisted marketing manager with daily tasks and specific projects.- Coordinated company’s logistics, registration and materials for industry specific trade shows.- Updated company’s website with press releases and product information.- Provided information and marketing collateral to representatives, distributors and potential leads.- Participated in new.

Latham, NY

- Provided excellent customer service and effectively communicated with both customers and co-workers.- Became well versed in specific features and descriptions of products.- Sold products to customers in a one-to-one setting in a retail environment.- Processed customer transactions using a cash register, placed special orders at the request of customers.

Albany, NY

- Enhanced knowledge of marketing by shadowing employees in meetings and assisting with daily tasks.- Worked on several projects with the Marketing and Business Development departments and assisted employees with Excel spreadsheets, packaging marketing materials, and researching important information.- Brainstormed ideas for the marketing department's.

Loudonville, NY

- Provided clerical skills by monitoring the front desk of the athletic facility, as well as working at college sponsored sporting events.- Held various responsibilities maintaining and running an athletic complex such as cleaning, setting up for competitions and helping patrons.- Communicated with fellow students by fulfilling their requests and answering.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Marketing

Activities and Societies: 21st Century Leaders Society - VP of Legacy, Honors Thesis

Education record

Activities and Societies: National Honor Society, Varsity Baseball