Taylor Toretto Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Greater St. Louis Area

• Product & Digital Marketing - Performed discovery and recommended a solution for integrating existing cable and internet Buyflows (industry term for ordering process) with a new Mobile product Buyflow to create a unified sales experience for Charter Spectrum customers.• Ecommerce - Worked with agile development team to implement Buyflow Acceleration Program to increase video revenue by advancing video subscriber penetration among the roughly 10 million existing Internet customers who do not pay for Charter Spectrum video services.• Billing – Discovered significant risk to new functionality within billing systems before implementation, identifying over 100 more downstream systems than the original 2 known impacted systems, and collaborated with all system owners to mitigate this risk.• Payment/Credit Services – Inherited Company Payment System program which intends to reduce the scope of systems maintaining PCI Data Security Standards saving Charter $4million annually; completed gap analysis of the requirements for the various associated projects implemented during the program’s 3 years to ensure the validity of the functionality developed.• Continuous Improvement - Piloted Iterative Requirement Artifact to satisfy corporate requirement traceability standards across agile teams.

Maintained all previous Associate Business Analyst responsibilities below in addition to:• Oversaw the transition from ‘Waterfall’ software development methodologies to a more ‘Agile’ approach in collaboration with Lead Developers and development teams.• Built long term roadmaps and corresponding key performance indicators or metrics to identify team capacity, burndown, velocity, and overall system health on a suite of 45+ applications across three development teams. • Lead team through sprint planning, user story grooming, daily stand-ups, and retrospectives.• Communicated the value add while also managing the expectations of Product Owners and business stakeholders.

• Facilitated requirement elicitation and validation workshops within the enterprise across all business units, IT, PMO, and third-party vendors.• Focused on Enterprise Collaboration systems, HR Systems, Internal and External facing applications, and business units to build cohesive processes and systems.• Produced functional and non-functional requirements and corresponding project artifacts such as acceptance criteria, test plans, test scripts, use cases, communications, and training.• Managed projects by communicating budget and timeline milestones to key stakeholders, steering expectations for release to production. • Established “Business Analyst Community” to share knowledge with associates on RGA processes, templates, and best practices.

Coordinated key stakeholders and managed projects for the following initiatives:• Global Charitable Giving Program – coordinated internal efforts in collaboration with the United Way of Greater St. Louis.• Corporate headquarters relocation – formed and supervised “Concierge” team to ensure 1200+ on-site employees a smooth relocation and orientation to new facilities without major interruption to day-to-day tasks for business continuity.

Greater St. Louis Area

Selecting only sixteen fellows from across the nation through a rigorous competitive process to be placed in St. Louis, the Coro Program is a full-time, graduate-level leadership training program. With an emphasis on personal interviews and in-person interactions, Coro Fellows encompass all aspects of the public affairs arena through numerous job placements, weekly seminars, project management and presentation training in addition to fulfilling demanding workloads. Placements included:• Stray Rescue –– developed Planned Giving program, facilitated a partnership with vehicle donation services, assisted in planning Mayor’s Event, and re-organized grant calendar.• Jobs with Justice –– mapped campaign finance contributions throughout the state, sat on panel with community leaders such as the City’s Treasurer and Aldermen for a public hearing on the rights of fast food workers and minimum-wage employees.• St. Louis County Health –– drafted a cultural competency policy per requirements of the Public Health Accreditation Board for St. Louis County Health’s path toward accreditation.• Lutheran Association for Special Needs –– constructed a feasibility study consisting of a strategic business plan, a market analysis, and a cost analysis for a new tutoring center; presented findings to board and stakeholders. • OsbornBarr –– pitched and organized press releases to numerous media outlets throughout the nation for the Monsanto Fund’s America’s Farmers Grow Communities charitable campaign. • Organizing for Action –– explored electoral campaign and issue campaign organizing, planned Medicaid expansion and climate change awareness events, and wrote letters to various editors. • Reinsurance Group of America, INC –– developing an RGA-based St. Louis concierge center in order to attract top talent from all over the world, as well as non-resident companies, aiding in the economic growth of the St. Louis region.

Chico, California

Conducted research on and developed an Undergraduate and Graduate level course for Disaster Preparedness and Crisis Management in terms of collaboration and public policy.Graded student coursework and exams at the Undergraduate and Graduate level regarding collaborative management, personnel policy, public administration, program evaluation, and public policy.

Irvine, Ca

Created and regularly updated the Foundation’s social media pages. Managed and organized all incoming donations into warehouse facility.

Bachelor Of Arts (Ba), International Relations, Philosophy

Activities and Societies: Captain - Men's Track and Field; President - Italian Club: C.I.A.O.; Radio Host - KCSC

International Relations