Tracey Hicks Email & Phone Number

United States

Alpharetta, Georgia, United States

• Led growing portfolio of global services. Launched first ten global services in 2023 on global technology platform supporting the US, UK, India, Brazil, Hong Kong, South Africa and Columbia. This led to a reduction in duplicate technology stacks and code bases. Initial adoption of the first three services by the beta client resulted in $200,000 savings year one.• Fostered relationship with enterprise architecture to drive definition of global API standards.• Managed project planning to define project scope and plan tasks / schedules required for development of global services. • Communicated user and customer stories to share impact and intent of work that enabled teams to make choices that supported user.• Directed integration projects through lifecycle, including design, implementation, testing, launch and post-launch support.• Ensured communication of project status, issues, risks and changes with internal teams.• Maintained and prioritized roadmap of development initiatives and epics, across multiple release trains and development teams, in support of SAFe PI planning each quarter.• Collaborated with market and solution verticals to build shared understanding of and fulfill product vision in matrixed environment. • Engaged with leadership to develop and execute overall strategy for product suites.• Worked collaboratively with multiple cross-functional teams, including enterprise architecture, legal, compliance, technology and data and analytics to deliver technology solutions in support of management objectives.• Managed required reviews and approvals from compliance, legal, information security and privacy teams.• Oversaw, coached and mentor team of five product owners and business analysts located in both the US and India.

Alpharetta, Georgia, United States

• Developed three-year plans and product line forecasts for product suites generating $25M in annual revenue, based on market needs, performance and competitive analysis.• Managed timely communication of project status, issues and risks to leadership and steering committees • Developed and maintained product roadmap, aligning with market trends and company objectives. Ensured communication of product vision across organization.• Worked cross-functionally with multiple internal teams and external partners to ensure successful new product innovation of multiple applications in the Marketplace as well as lifecycle management of existing products in support of overall strategy and vision.• Led, coached, and mentored team of six co-located project managers.

Alpharetta, Georgia

• Established Model Risk Management framework to manage and convert compliant scores and attributes from noncompliant platforms reducing financial, auditing and reputational risk while also enabling Insights for Sales to encourage migration.• Fortified relationships with longstanding customers in 1000+ types of enterprise scoring models to drive adherence or migration to updated compliant models.• Led, coached, and mentored team of two co-located product managers.

Alpharetta, Georgia, United States

• Performed as Program Manager for the largest strategic customer supporting $52M in annual revenue. • Acted as PMO manager, working with Leading Agile to define company-wide agile methodology for rollout to organization.• Utilized agile methodologies (Scrum, Kanban) to lead and facilitate sprint planning, backlog grooming, and release planning.• Managed resources, budget / billing and schedules across all projects associated with support of major financial institution's loyalty rewards program, maximizing value for client.• Gathered and evaluated insight / recommendations from various customers and created client product roadmaps to ensure alignment with business objectives.• Provided release-level quality and project delivery metrics to B2S executive team, B2S GM and client.• Managed team of seven project managers across program projects and internal services teams.• Participated with and contributed to product ownership team.

United States

Directed team of eight business analysts responsible for requirements development for all projects executed by product management team. Made recommendations on best practices and approaches for requirements development, software development, and project tracking to support business goals. Managed day-to-day operational, project and resource allocation of direct reports supporting multiple competing projects. Partnered with and oversaw vendor implementations, ongoing support, and integrations to systems.

Alpharetta, Georgia, United States

Led team of seven project managers and business analysts responsible for implementation of XML interfaces between third-party systems and LexisNexis screening solutions applications. Served as senior-level business analyst and as product owner for several SCRUM Agile projects. Engaged with internal / external clients to elicit and document business and functional requirements as well as discuss solution alternatives. Assisted with functional design as well as provided testing and implementation support.

United States