Tracey Hicks Email and Phone Number
Tracey Hicks work email
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Tracey Hicks personal email
Strong 15 year background successfully working in the Financial Field. Areas of expertise include banking, investments, and annuities and Regulation 60. Energetic personality that motivates others who work around me. Excellent organization and strong communication skills, ability to multi task, deal with atypical situations, interruptions/pressures and interact well with others.
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Sales Support ManagerNew York Life Insurance CompanyUnited States
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Sales Support ManagerNew York Life Insurance Company Jun 2023 - PresentCleveland, Ohio, United States -
Annuity Case ManagerNew York Life Insurance Company May 2018 - Jun 2023Acts as a liaison between our Sales and Service OperationsRuns trending reports for our third party firms Provides solutions to problems in situations that are atypical or infrequently Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiencyProvides subject matter leadership for junior team membersSelect Accomplishments:Acts as the technical expert for our Regulation 60 processing
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Research Resolution AnalystNew York Life Insurance Company Aug 2015 - May 2018Cleveland, Ohio, United StatesReview/resolve open issues with regards to New York Life policies□ Coordinate with internal departments to expedite outstanding issues□ Maintain/update statistical reports that reflect daily, weekly, and monthly activity□ Mentor/train new and existing reps to avoid/minimize re-occurrence of processing errors□ Played primary role with the implication of the Research Resolution Analyst position within the Call Center
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Call Center RepresentativeNew York Life Insurance Company May 2007 - Aug 2015Cleveland, Ohio, United StatesResponded to routine call center inquires from brokers, bank representatives, internal and external wholesalers and clients on New York Life fixed and variable annuity products□ Processed routine financial transactions on clients’ accounts, within regulatory guidelines, with both expediency and accuracy□ Advised external customers on contract provisions and related laws, regulatory requirements, and company procedures
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Administrative Team LeadNatcity Investments 2004 - 2006Responsible for 10 employees and overseeing all paperwork that came into the department.Ensured all paperwork was processed within 24 hours.Researched/resolved brokers and clients escalated questions or issues.Performed all transfer functions in compliance with regulatory, security, compliance and audit guidelines.
Tracey Hicks Skills
Tracey Hicks Education Details
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Business Administration And Management, General
Frequently Asked Questions about Tracey Hicks
What company does Tracey Hicks work for?
Tracey Hicks works for New York Life Insurance Company
What is Tracey Hicks's role at the current company?
Tracey Hicks's current role is Sales Support Manager.
What is Tracey Hicks's email address?
Tracey Hicks's email address is tr****@****ife.com
What schools did Tracey Hicks attend?
Tracey Hicks attended Indiana Wesleyan University.
What skills is Tracey Hicks known for?
Tracey Hicks has skills like Variable Annuities, Fixed Annuities, Microsoft Office, Customer Service, Financial Services, Public Speaking, Insurance, Research, Sales, Team Building, Risk Management, Time Management.
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Tracey Hicks
Manager Human Resources Service Center At Baylor Scott & White HealthHarker Heights, Tx -
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