Tracey Hicks Email and Phone Number
Human Resources Professional, I hold a Bachelor's of Science degree in Business Administration with a concentration in HR Management-I have over 22 years of experience in Leadership Management. Skills to include:customer service, operational oversight, process improvement, reporting, aligning business objectives, tracking and maintaining key performance indicators. Proven experience in shared services remote management, change management, HR Operations, HR training, and project management. Very focused on customer satisfaction while managing business practices and numerous technology platforms.
Baylor Scott & White Health
View- Website:
- bswhealth.com
- Employees:
- 16702
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Human Resources Shared Service And Quality And Training ManagerBaylor Scott & White Health Jul 2019 - PresentTemple, Texas, United StatesManager of 27 HR Professionals in a Shared Services Center. Responsible for operational oversight, process improvement, project management and business liaison. Actively participate in employee development and effectiveness of the shared service center. Handle escalated HR issues, partner with SC Leadership on projects initiatives and ensure that department goals and KPI's are met. Experience in numerous HR platforms and systems.
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Human Resources LeadBaylor Scott & White Health Jun 2016 - Jun 2019Temple, Texas, United StatesLead, mentored, coached a team of HR Service Center professionals. Successes included first team to meet 95% quality goal, reducing ACW drastically , and coached to improved all KPI's. Frontline point of contact for the HR Shared Services Center. Maintained employee records, audited files, handled performance management issues in compliance with company policies and proedures.
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Human Resources Services SpecialistBaylor Scott & White Health Jul 2014 - Jun 2016Temple, Texas, United StatesResponsible for Onboarding New Hire employees, employee badging, processed HR paperwork, recieved and routed a high call volume of incoming HR inquiry calls, frontline support, employee application assistance, employment verifications.
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Scheduling Center SpecialistBaylor Scott & White Health Jul 2012 - Jun 2014Temple, Texas, United StatesScheduled appointment for Baylor Scott and White Clinics effectively and efficiently, scheduled labs test and coordinated patient message with faculty nurses
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Human Resources Shared Services SupervisorBaylor Scott And White Jun 2019 - Jun 2020Responsible for operational oversight of the HR Service Center agents. Supervised, mentored, coached and developed the team/lead in a shared service center. Analyzed daily KPI's, reporting, designed training sessions, interviewed while making hiring decisions. Updated and tracked phone metrics, communicated with the HR Manager to ensure aligned processes,
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Qa/Lead Customer ServiceSallie Mae Jul 2000 - Jun 2012Killeen, Texas, United StatesPromptly and efficient fielded call for Student Loan servicing customers. data entry, processed payments, billing, inbound and outbound calls. Travel abroad with the company to BPO sites to train employees (Baguio Philippines)
Tracey Hicks Education Details
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Business Administration And Management, General
Frequently Asked Questions about Tracey Hicks
What company does Tracey Hicks work for?
Tracey Hicks works for Baylor Scott & White Health
What is Tracey Hicks's role at the current company?
Tracey Hicks's current role is Human Resources Shared Service and Quality and Training Manager.
What schools did Tracey Hicks attend?
Tracey Hicks attended Capella University.
Who are Tracey Hicks's colleagues?
Tracey Hicks's colleagues are Chelsea Smith, Ashanti England, Isabella Brown, Jennifer Poudel, Marlena Salazar, Mckenzie Mills, Catherine G..
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Tracey Hicks
Sales Support | Suitability | Regulation 60 Manager At New York Life Insurance CompanyUnited States2newyorklife.com, newyorklife.com -
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