Tracy Hernandez Email & Phone Number

Brea, Ca

• Reviewed inspections on primary and rental home policies to analyzethe risk and and updating the policies accordingly• Provided excellent customer service to agents, fostering strongrelationships and facilitated timely communications on policyupdates• Analyzed new and existing policies via policy changes to evaluatethe degree of risk and potential exposure under companies polices• Held a specialized project on processing mortgagee changesreceived from the lenders directly to customers policies• Facilitated efficient policy renewals by proactively reviewingaccounts prior to expiration dates, recommending appropriateadjustments based on changes in risk exposure• Maintained high levels of accuracy in my every day tasks and held a100% audit score• Aided in training new Underwriting Assistants, sharing knowledge ofcompany procedures and systems to ensure their successfulintegration into the team environment

Brea, Ca

• Reviewed emails and responded with correct guidelines• Processed endorsements on insured homeowners policies• Held a specialized project on processing mortgagee changesreceived from the lenders directly to customers policies• Provided excellent customer service to agents, fostering strongrelationships and facilitating timely communications on policyupdates

Brea, Ca

• Worked directly and indirectly with customers to satisfy their policyneeds• Opened payment vouchers and classified for sorting• Directed claims to various departments• Troubleshooted claims for the Support Specialist II

Aa, Sociology

Activities and Societies: Varsity Swimming

Bachelors Degree, Sociology